Potbelly

Next to U of M Medical Center, 519 W Pratt St, Baltimore
(410) 528-0901

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Recent Reviews

I am a customer for 11 years, I saw many employees in the restaurant and the last time, I went to my son and my service dog but No good customer service, the cashier confused the order the my son(6 years old ) I tell she no spicy sauce because in 3 times I order for door dash and I said mustard, but they have 2 different types “ 3 day ago I know what it is the problem. In the wall menu don’t say YELLOW MUSTARD but I TELL THE LADY NO SPICY AND SHE MADE THE SANDWICH. When I...
We were in Baltimore this weekend for the Bruce Springsteen concert and made a stop at Potbelly’s for lunch on Sat 9/14. We no longer have one near us in PA and I love their chicken salad sandwiches with hot peppers! The service was excellent, especially Erica the sandwich maker who helped my 2 sons, husband and I with our orders. She also made sure we received our free kids meal for my 11 year old since kids under 12 eat free on weekends. We highly recommend this Potbelly location...
OMG what happened here. Three staff members were working. Doing their jobs but no one was helping each other out as team members when someone got in the weeds. The two female members were on their phones, on opposite ends of the line. One girl got angered because of the lack of help that she walked out. About fifteen minutes later the male subject stormed out slamming the main door open. While the first female that left Sat not ten feet from me a paying customer, trashing the...

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