Rita's Italian Ice & Frozen Custard
6305 Kenwood Ave, Baltimore
(410) 866-2663
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6305 Kenwood Ave, Baltimore
(410) 866-2663
Extremely unprofessional and SLOW customer service by the front staff (two girls) we patiently waited in the line for over 15 minutes just to be told to join the back of another line because they are applying too busy. We were literally at the counter to order and was told to move to meet their convenience. Owners: Please train your employees and take ownership of quality of service.
Atmosphere: 1
Food: 1
Service: 1
Get you a gelati blender!! Yummm and juicy pear is the bombbb
Parking: They have a small lot
Kid-friendliness: It’s Rita’s duh
Atmosphere: 4
Food: 5
Service: 5
The girl Tamiya is REDICULOUS! She doesn't smule, doesn't speak, looks at you like she has a problem, talks under her breath and then gets louder when she gets smart with you. She needs to take what appears to be her UNHAPPY behind and go home. Kids excited to get ritas after school and get greeted with grime reaper energy. If I'm not mistaken she worked last summer and had the dame demeanor. Everyone else is so pleasant but not her. I notice when the nice lady manager or the taller guy isn't there , then the attitudes come out. Smh
Atmosphere: 1
Food: 5
Service: 1
Great customer service helped me order cause it was my first time ever at a Rita's and they were very pleasant.
Love this Rita
Rita's is the best place to go in the summer. U want to feel cool in the summer heat go to Rita's.
The Italian ice and custard is really good.
Great place for ice drink
Good and fast service
Love love love this place
Restaurantji Recommends
Very nice, incredible flavor.
My favorite Rita's
Great service
Very funny, friendly, efficient and professional staff! They made the trip very pleasant for us
Convenient, friendly staff, and great options.
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