Spent $80 on food for friends and family. Ordered in the drive through. 10 piece nuggets missing from order, the guy handing the food was rushing us and we didn’t get a chance to check. Won’t be back to this location or franchise in general because there’s always something missing, and for a high price order there should be more care given.
Food: 3
Service: 1
Amy Abbott
Best smash burger ever!! DEFINITELY GET THE LARGE SODA bc it is the size of a small one.
Food: 5
Service: 1
Catie M.
Drive-thru service is so slow it can no longer be considered fast food. Be prepared to wait 15-20 minutes for a simple order. We’ve visited multiple times and for the price and quality the wait is simply not worth it.
Atmosphere: 2
Food: 3
Service: 2
Jackson Passos
Nice meal, hamburger really
Atmosphere: 4
Food: 5
Service: 4
Claire Ayres
I wish their fries didn’t suck but the burgers are so good I’ll deal.
Atmosphere: 5
Food: 4
Service: 5
Jovan Johanna
Staff were attentive without hovering.
Breona Byers
On 10/4 at around 3:45/4pm, a African American girl in the drive thru window with a teal/green/blue headscarf was so rude to me all bc I politely asked her for my bacon to be cooked well done (as once it was given to me raw and I couldn’t enjoy my food my last visit). She expressed that their bacon isn’t raw and proceeded to snatch my money from me and gave me my items with nothing but attitude & aggressive force once I got to the window. Very rude and crappy customer service from her at this location as I could tell she was upset with me with no understanding as to why when I was nothing but kind to her at the ordering screen. This particular employee should definitely be retrained on how to kindly service others; I never had a bad experience here (other than raw food once) until interacting with this employee today.
racco bjj
I go through the drive-through the person always screws up my order
Food: 3
Service: 1
Chetan Sharma
I like that Micheal was patient with me to make the best decision for dinner .Double shack and single shack burger with Onion Rings . Also the food was very fresh and the burgers were well. Alexander did a wonderful job with the burgers. Thank you Kamari, Evan, Michael and Alexander for their service .
Atmosphere: 5
Food: 5
Service: 5
Jordan London
It’s an overpriced meal with little variety of toppings for a burger, the fries were warm at best. Burger, fries and a drink was $23. If I walked out of there full then at least I wouldn’t complain about that. Five Guys is expensive as well but you will never walk out of there hungry.
I guess the food taste was okay but fries should be served hot. I can’t imagine what would bring me back to Shake Shack, it was my first and last time.
The staff of more than 4 could not even function to take an order with no other customers…. They were incredibly rude, disrespectful, incompetent, and shockingly young minded. They don’t really understand why they are there, how to make a sale, take money, deliver product. They seem to think that I was there to beg them to take my money and be disrespected. This place has to be losing money, and paying people to run their business into the ground. I would fire everyone - from management to staff and start over again.
Atmosphere: 1
Service: 1
Sofia Val
Rude staff But without happy working in customer service, quit and customers are no longer to blame for their frustrations and the manager a guy who doesn't take their place and lets the incompetence of his workers affect customers!
Atmosphere: 1
Food: 1
Service: 1
richard majewski
Very good food.
Atmosphere: 5
Food: 5
Service: 5
Siyris Om
I like the cool drinks options and I like how the UI/UX of the ordering experience was with the micro animations. Food was good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Shackburger
J Gonzalez
The food is overpriced and not very good. My burger was way undercooked.
Spent $80 on food for friends and family. Ordered in the drive through. 10 piece nuggets missing from order, the guy handing the food was rushing us and we didn’t get a chance to check. Won’t be back to this location or franchise in general because there’s always something missing, and for a high price order there should be more care given.
Food: 3
Service: 1
Best smash burger ever!! DEFINITELY GET THE LARGE SODA bc it is the size of a small one.
Food: 5
Service: 1
Drive-thru service is so slow it can no longer be considered fast food. Be prepared to wait 15-20 minutes for a simple order. We’ve visited multiple times and for the price and quality the wait is simply not worth it.
Atmosphere: 2
Food: 3
Service: 2
Nice meal, hamburger really
Atmosphere: 4
Food: 5
Service: 4
I wish their fries didn’t suck but the burgers are so good I’ll deal.
Atmosphere: 5
Food: 4
Service: 5
Staff were attentive without hovering.
On 10/4 at around 3:45/4pm, a African American girl in the drive thru window with a teal/green/blue headscarf was so rude to me all bc I politely asked her for my bacon to be cooked well done (as once it was given to me raw and I couldn’t enjoy my food my last visit). She expressed that their bacon isn’t raw and proceeded to snatch my money from me and gave me my items with nothing but attitude & aggressive force once I got to the window. Very rude and crappy customer service from her at this location as I could tell she was upset with me with no understanding as to why when I was nothing but kind to her at the ordering screen. This particular employee should definitely be retrained on how to kindly service others; I never had a bad experience here (other than raw food once) until interacting with this employee today.
I go through the drive-through the person always screws up my order
Food: 3
Service: 1
I like that Micheal was patient with me to make the best decision for dinner .Double shack and single shack burger with Onion Rings . Also the food was very fresh and the burgers were well. Alexander did a wonderful job with the burgers. Thank you Kamari, Evan, Michael and Alexander for their service .
Atmosphere: 5
Food: 5
Service: 5
It’s an overpriced meal with little variety of toppings for a burger, the fries were warm at best. Burger, fries and a drink was $23. If I walked out of there full then at least I wouldn’t complain about that. Five Guys is expensive as well but you will never walk out of there hungry.
I guess the food taste was okay but fries should be served hot. I can’t imagine what would bring me back to Shake Shack, it was my first and last time.
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
The staff of more than 4 could not even function to take an order with no other customers…. They were incredibly rude, disrespectful, incompetent, and shockingly young minded. They don’t really understand why they are there, how to make a sale, take money, deliver product. They seem to think that I was there to beg them to take my money and be disrespected. This place has to be losing money, and paying people to run their business into the ground. I would fire everyone - from management to staff and start over again.
Atmosphere: 1
Service: 1
Rude staff But without happy working in customer service, quit and customers are no longer to blame for their frustrations and the manager a guy who doesn't take their place and lets the incompetence of his workers affect customers!
Atmosphere: 1
Food: 1
Service: 1
Very good food.
Atmosphere: 5
Food: 5
Service: 5
I like the cool drinks options and I like how the UI/UX of the ordering experience was with the micro animations. Food was good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Shackburger
The food is overpriced and not very good. My burger was way undercooked.
Food: 2
Service: 4
Recommended dishes: Fries, Cheeseburger
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