Custer service is EXTREMELY BAD, the manager is rude she goes back and forth with customers. She took my order and argued back and forth with me about what I did and didn’t ask for on my meal. She continuously told me that I am wrong and that she will NOT remake my food. Instead of trying to compromise and figure out a solution she literally was arguing with me and being disrespectful. I’ve been coming here for years I will NEVER come here again. The food is not worth the rude customer service. Super ridiculous!!!
Atmosphere: 1
Food: 2
Service: 1
Damaris Gilliam
I ordered a chicken & shrimp quesadilla but i didn’t get the shrimp. i left work to bring it back because they said they didn’t believe me.. just for the one lady to pick up the tail end of a shrimp (not even a whole or half) saying it was on there. never ordering from here again. very disappointed
Atmosphere: 1
Food: 1
Service: 2
Wanda White
First of all, I've been ordering from Silver Moon for many, many moons ? ? and have witnessed many changes to the business. However, I've never had an issue with my food or one of the staff until now. I placed an order through Uber Eats on Saturday evening, September 28th, 2024. 1- Shrimp Cheese Steak Sub w/ Provolone Cheese + $2.50 for the shrimp ? =$14.99 1- Chopped Steak combo w/potatoes and gravy no onions and fries $16.99 1- Grilled cheese sandwich ? $8.99. They put tomatoes on my grilled cheese sandwic,which isn't a grilled cheese ? 1- Cream of Crab ? Soup ? $8.99. Instead, I received a cup of thickening - gravy like paste - with a spoonful of crabmeat and a teaspoon of old bay sprinkled on top. Once I stirred it and tasted it, it tasted like flour and water. I kid you not. It was bland and reminded me of "paper mache." I could've actually created a sculpture with it. When I notified Uber Eats, they didn't refund my money because the soup tasting bad wasn't a good enough reason. When I called the store to simply make them aware of my dissatisfaction, the young lady was extremely rude and unapologetic. I told her that I didn't want my money back! Furthermore, I only wanted to make sure you all sampled/quality checked the food before it was sold so that this doesn't happen again.
Here's my motto: If I'm not going to eat it, I'm not going to serve it nor sell it. ???????
Everytime I order from Silver Moon my order is always wrong and they have the rudest person answering the phone not to mention their prices are high so we expect our food to be good not sloppy or wrong not to mention I’m a regular customer
Atmosphere: 2
Food: 1
Service: 1
tavon jacobs
Needs more meat on the subs. But they do taste good just not enough meat.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Steak Sub
Trina Maria Alston
I love the honey BBQ wings.
Atmosphere: 4
Food: 5
Service: 5
Angel Sears
I will never go to this place again This Silvermoon must be under new management because their chicken and western fries were? disgusting Chicken wings were so huge I thought they were ostrich wings and had big feathers on them I was scared at first to eat them and the inside of the wings smelled bad I was very disappointed ☹️ with spending 12 dollars for three wings n fries NEVER AGAIN WILL I BUY ANYTHING FROM THIS PLACE
Atmosphere: 2
Food: 1
Service: 1
Sandra
I stop here and ordered breakfast. I had pancakes, which were horrible. They taste like they were old, maybe made a couple days ago, home fries, bacon, eggs and toast were good. They had a police officer as security inside the place, which make you feel secure. The place was very clean.
Atmosphere: 5
Food: 3
Service: 5
Marcella Robinson
The food was horrible! I haven't visited ih years. I purchased two cheesesteak combos, and a small cheese pizza cost $56.00. If I could have given them a zero rating, I would
I ordered a fried chicken breast sub . I order this from time to time and today was by far the worse! I live 30 minutes away and came home to this . The chicken is clearly old .
Atmosphere: 5
Food: 1
Service: 2
Danielle R. Tarver
The food was good and they were very fast.
Atmosphere: 5
Food: 5
Service: 5
Reggie Parker
Ordered a fish sub, got 2 frozen Murry steak house frozen fillets for 18 bucks
Jill Jackson
I went to silver moons to place an order I was greeted by a middle age women who had a very nasty attitude I asked for a vegetarian omelet with spinach mushrooms and onions and cheese nothing else she gave me raw onions raw mushrooms the egg was burnt went I went to eat it was hair in my food I called to speak with the owner she was very rude and disrespectful to me she was very unprofessional I will no longer go there fell free to call thanks
Donyetta Lewis
I ordered a philly cheesesteak with no hots and they put hots on my food.
I Will Be Back.. Good Food Right
Atmosphere: 4
Food: 5
Service: 4
Custer service is EXTREMELY BAD, the manager is rude she goes back and forth with customers. She took my order and argued back and forth with me about what I did and didn’t ask for on my meal. She continuously told me that I am wrong and that she will NOT remake my food. Instead of trying to compromise and figure out a solution she literally was arguing with me and being disrespectful. I’ve been coming here for years I will NEVER come here again. The food is not worth the rude customer service. Super ridiculous!!!
Atmosphere: 1
Food: 2
Service: 1
I ordered a chicken & shrimp quesadilla but i didn’t get the shrimp. i left work to bring it back because they said they didn’t believe me.. just for the one lady to pick up the tail end of a shrimp (not even a whole or half) saying it was on there. never ordering from here again. very disappointed
Atmosphere: 1
Food: 1
Service: 2
First of all, I've been ordering from Silver Moon for many, many moons ? ? and have witnessed many changes to the business. However, I've never had an issue with my food or one of the staff until now. I placed an order through Uber Eats on Saturday evening, September 28th, 2024.
1- Shrimp Cheese Steak Sub w/ Provolone Cheese + $2.50 for the shrimp ? =$14.99
1- Chopped Steak combo w/potatoes and gravy no onions and fries $16.99
1- Grilled cheese sandwich ? $8.99. They put tomatoes on my grilled cheese sandwic,which isn't a grilled cheese ?
1- Cream of Crab ? Soup ? $8.99. Instead, I received a cup of thickening - gravy like paste - with a spoonful of crabmeat and a teaspoon of old bay sprinkled on top. Once I stirred it and tasted it, it tasted like flour and water. I kid you not. It was bland and reminded me of "paper mache." I could've actually created a sculpture with it. When I notified Uber Eats, they didn't refund my money because the soup tasting bad wasn't a good enough reason. When I called the store to simply make them aware of my dissatisfaction, the young lady was extremely rude and unapologetic. I told her that I didn't want my money back! Furthermore, I only wanted to make sure you all sampled/quality checked the food before it was sold so that this doesn't happen again.
Here's my motto: If I'm not going to eat it, I'm not going to serve it nor sell it. ???????
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Steak, Fried Chicken, Steak Sub, Chicken Wings
Everytime I order from Silver Moon my order is always wrong and they have the rudest person answering the phone not to mention their prices are high so we expect our food to be good not sloppy or wrong not to mention I’m a regular customer
Atmosphere: 2
Food: 1
Service: 1
Needs more meat on the subs. But they do taste good just not enough meat.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Steak Sub
I love the honey BBQ wings.
Atmosphere: 4
Food: 5
Service: 5
I will never go to this place again This Silvermoon must be under new management because their chicken and western fries were? disgusting Chicken wings were so huge I thought they were ostrich wings and had big feathers on them I was scared at first to eat them and the inside of the wings smelled bad I was very disappointed ☹️ with spending 12 dollars for three wings n fries NEVER AGAIN WILL I BUY ANYTHING FROM THIS PLACE
Atmosphere: 2
Food: 1
Service: 1
I stop here and ordered breakfast. I had pancakes, which were horrible. They taste like they were old, maybe made a couple days ago, home fries, bacon, eggs and toast were good. They had a police officer as security inside the place, which make you feel secure. The place was very clean.
Atmosphere: 5
Food: 3
Service: 5
The food was horrible! I haven't visited ih years. I purchased two cheesesteak combos, and a small cheese pizza cost $56.00. If I could have given them a zero rating, I would
Parking: No parking
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Steak Sub, Pizza
Restaurantji Recommends
I ordered a fried chicken breast sub . I order this from time to time and today was by far the worse! I live 30 minutes away and came home to this . The chicken is clearly old .
Atmosphere: 5
Food: 1
Service: 2
The food was good and they were very fast.
Atmosphere: 5
Food: 5
Service: 5
Ordered a fish sub, got 2 frozen Murry steak house frozen fillets for 18 bucks
I went to silver moons to place an order I was greeted by a middle age women who had a very nasty attitude I asked for a vegetarian omelet with spinach mushrooms and onions and cheese nothing else she gave me raw onions raw mushrooms the egg was burnt went I went to eat it was hair in my food I called to speak with the owner she was very rude and disrespectful to me she was very unprofessional I will no longer go there fell free to call thanks
I ordered a philly cheesesteak with no hots and they put hots on my food.
Atmosphere: 2
Food: 2
Service: 1
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