BERTHA'S SOUL FOOD BAR AND GRILL

I ordered 2 turkey wing dinner and the turkey wings wasn't done, macaroni and cheese was mushy not done, cany yams were cooked hard from the can taste terrible, cabbage was nasty tasted burnt. I called and asked to spoke to the manager they told me on numerous occasions when I called that the manager would call me back. This was over a week ago and this Sunday will be 2 weeks and nobody has reached out to call me yet. At this point I will never eat there again. I've been a loyal customer since they opened. Don't ordered from Bertha's. Management is not professional and don't handle customer concerns.

Atmosphere: 1

Food: 1

Service: 1

Food was amazing. Wanted to order everything off the menu. Chefs kiss

Atmosphere: 5

Food: 5

Service: 5

First time there I ordered three sides just to make sure I had enough food. Damn those sides was huge. Couldn't even eat it all. Everything was excellent

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken Wings Dinner, Wings, Catfish, Fish, Cornbread

I asked for the fish to be fried hard, but it wasn’t & because they put the cabbage in the same container with no separation, by the time I ate it the fish was superrrr soggy! The cabbage was good, but waaaaay too spicy! Overall I probably wouldn’t eat here again or recommend it, but it wasn’t bad. Just not for me.

Atmosphere: 5

Food: 3

Service: 5

What type of yams are they why they so hard?? 0 out of 10 highly disappointed Mac n sheesh so mushy felt like I was eating mash potatoes with cheese do not go here

Atmosphere: 1

Food: 1

Service: 1

Food was great fast service friendly service

Atmosphere: 5

Food: 5

Service: 5

I feel like it is changing management because they were not serving alcohol and the bar side was closed. That was not a problem for me though. My chicken was still fabulous but the sides were not as good as normal. Our server was attentive and said things would be back to normal in a cpl weeks. I'll go back.

Atmosphere: 4

Food: 4

Service: 5

Great food and great service the vibe is there but it is small

Atmosphere: 3

Food: 5

Service: 5

Let me start by saying, the food here used to be so good. Some of the best soul food in the city in my opinion, but now they have fallen off tremendously. I started having hit or miss experiences and that rapidly turned into consistent subpar or just flat out bad experiences. The macaroni and cheese is way too peppery and it can either be so oily that the cheese is literally beside the noodles, OR someone makes a roux that’s so full of flour that you have a mouth full of grit.

This last meal I had tasted old. I mean everything. I have never had dry yams, and when you squished them, they just shrivel no mash or anything. OLD. The catfish felt like I was chewing cardboard and rubber. OLD. The macaroni had that gritty texture, super wet, and the noodles were so mushy like they were microwaved. Typically if I have a bad food experience I’m cool with getting fresh food, but this time I just wanted to wash my hands with it and get something I knew I’d eat. Therefore, I requested a refund. Now here’s where the service becomes an issue. A no refund policy is understandable in some instances, but if no one is answering the phone number that is listed on your google, we can’t even call to try to get a resolution. The food was driven back to the store just to be told the only thing they can do is give me more food which I didn’t even want. The person who it was given to said even that was nasty and they got salmon, rice, and cabbage. THREW IT OUT! I will never spend money here again. I will NEVER recommend this spot again. And I will most certainly warn anyone I’ve already recommended this establishment to that this is below a lackluster experience. Your patronage is not appreciated, valued, or respected; and they don’t care about your time, money or appetite.

Food: 1

Service: 1

Bangin fries! The course salt and pepper is perfect. Complemented the salmon melt.

Food: 4

Service: 5

No need to wait in line on Hartford Rd, Bertha’s has awesome fried fish that stays crispy for takeout. She has awesome sides that remind me of South Carolina. Don’t waste your time, visit Bertha’s.

Atmosphere: 4

Food: 5

Service: 5

Just moved to Baltimore don't usually leave reviews but the first time we tried this place it wasn’t good, months later we tried again and no mam you will not get another dollar of my money food was terrible and so tasteless cabbage taste like nothing Mac and cheese horrible fish had no seasoning and had a fishy taste. Never again

Mac Cheese Collard Green Candid Yams Fried Fish and Shrimp everything was top tier Nice people Great Experience. SOUL FOOD at it FINEST. I will definitely be back and I will spread the word.

Atmosphere: 5

Food: 5

Service: 5

I ordered mac and cheese as a side with one of the orders and got mashed potatoes instead. Then the rice portion with salmon was sub-par. For the amount of money, more rice would've been nice. Salmon was also missing some flavor.

Atmosphere: 4

Food: 2

Service: 4

Visited this restaurant in June 2025, Service was terrible,terrible. The focused more on their Uber eats and Door dash orders instead of their dine in customers to the point of running out of food because of servicing their pickup orders first, while we waited for 45 minutes to an hour for our meals. One of my dine in members ask for her money back.after we drive over an hour to get there. Most of the items on the menu were unavailable on discontinued. Shame.

Atmosphere: 3

Food: 2

Service: 1