If only all Starbucks were like this! 6am and Tyson and Indie were bright and chipper. Every customer was greeted when they walked in. Both team members were engaging and friendly. Indie even brought order to our table.
The tables along the windows had cushioned seats. A VERY nice departure from the scrappy wood chairs. Music was at a good volume - no so loud you couldn't talk.
Great experience!
Atmosphere: 5
Food: 3
Service: 5
J Ireland
Myself and my son visited this location before his soccer game. He loves the iced lemon cakes and likes to enjoy one after his game while I always get a signature drink. As you can see in the picture a tray of pastry items are parked next to the counter. My son walks over and gets the cake he wants, brings it to me and ask can If he can get it, as always I reply yes.
The lady circled in the picture sprints from the barista area shouting they are frozen as I'm holding the cake in my hand. I reply 'no it's not frozen and squeeze the cake ' which leads me to believe that the frozen cakes are not for sale yet. She then takes the cake out my hand and says "It doesn't matter it's for tomorrow" not only was I livid that she took the cake out my had she tossed it back on the rack with the other pastries. As I continued to order my drink I assure my child that we will go to another place to get him something. The same lady who went back to the barista area walks back over to the pastry tray grabs a cake and tossed it on the counter mumbling something as she walked away. Clearly now I'm holding my composure because she has displayed her horrible work ethics 2x within 5min. I tell the gentleman ringing me up for my coffee that I don't want the cake the way she just tossed it on the counter and mention how she just snatched it out my hand 25sec ago. The cashier says nothing he just has a dumbfounded look on his face. I get my coffee leave out pissed and give my coffee to a homeless person.
It's bad enough that the music in this store is always SUPER LOUD now I have to deal with rudeness, hostility and damn near assault. It's camera's in the store go back and run the video. I've never had any place of business take something out my hand the way this lady did. If my child was not with me it would have went a completely different way! I hope this gets addressed and I will be making a formal complaint to corporate office. Wasted my time money and points but gifted with a dose of disrespect. Staff needs professionalism training, work ethics, and boundaries training immediately. I've NEVER experienced this type of behavior. I don't know if Starbucks has a secret shoppers system if not I sure would sign up to work it and report the findings. Respect goes a long.
Atmosphere: 1
Service: 1
Scott M. Stringham
I always get great service here. Friendly employees.
Atmosphere: 5
Food: 5
Service: 5
lisa x
The guy tht wear the hat with the earring in the nose need to stop digging in his hair and touching his hat while preparing people's drinks
Atmosphere: 5
Food: 4
Service: 1
Keith P
Always a good experience when visiting this starbucks .....
Atmosphere: 5
Food: 5
Service: 5
Z
This location just served me egg white bites with a side of blonde hair on top. I'm grossed out and I'll never go back.
Atmosphere: 2
Food: 1
Service: 4
Amanda H
I can’t remember the last time I ordered something here and had it come out correctly. App and in store orders, neither work. There’s a Starbucks around the corner at the HT that I’ve never had an issue with, head there. Also two great local coffee shops with a couple blocks.
Atmosphere: 1
Food: 1
Service: 1
Jace Cheung
Bucks.
Atmosphere: 5
Food: 5
Service: 5
Perrymom
In and out quickly. Good food.
Atmosphere: 5
Food: 5
Service: 5
Brandon Rexrode
Hands down the best staff at this location. They know my name by heart and are always so welcoming. Thank you y’all!
Great space to have a meeting with my publicist. And my tea/danish was good.
Atmosphere: 5
Food: 5
Service: 5
Alec Jones
I tried the lavender cream iced matcha drink and it was delicious. The staff was very kind and fast too, my first stop in Baltimore. Definitely recommend coming here!
Atmosphere: 5
Food: 5
Service: 5
Dominique Coates
Always very friendly.
Atmosphere: 5
Food: 5
Service: 5
K Bernard
So nice! My children loves there Frappuccino and I also love there coffee. The Peppermint Hot Coca is so good it’s like a sweet sugary smell that smells like mint. The snowman cookie it’s like a biscuit sugary sweet cookie the smell the taste when it goes in your mouth you just think about the drink.
Vegetarian options: I tried there Vegetarian Hot Coca it’s tastes much better.
Parking: Locust Point is the most recommended Starbucks.
Kid-friendliness: When my children takes there own orders the staffs are so sweet and so professional like there so delightful to the children! How lovely is that. ❤️
If only all Starbucks were like this! 6am and Tyson and Indie were bright and chipper. Every customer was greeted when they walked in. Both team members were engaging and friendly. Indie even brought order to our table.
The tables along the windows had cushioned seats. A VERY nice departure from the scrappy wood chairs. Music was at a good volume - no so loud you couldn't talk.
Great experience!
Atmosphere: 5
Food: 3
Service: 5
Myself and my son visited this location before his soccer game. He loves the iced lemon cakes and likes to enjoy one after his game while I always get a signature drink.
As you can see in the picture a tray of pastry items are parked next to the counter. My son walks over and gets the cake he wants, brings it to me and ask can If he can get it, as always I reply yes.
The lady circled in the picture sprints from the barista area shouting they are frozen as I'm holding the cake in my hand. I reply 'no it's not frozen and squeeze the cake ' which leads me to believe that the frozen cakes are not for sale yet. She then takes the cake out my hand and says "It doesn't matter it's for tomorrow" not only was I livid that she took the cake out my had she tossed it back on the rack with the other pastries. As I continued to order my drink I assure my child that we will go to another place to get him something. The same lady who went back to the barista area walks back over to the pastry tray grabs a cake and tossed it on the counter mumbling something as she walked away. Clearly now I'm holding my composure because she has displayed her horrible work ethics 2x within 5min. I tell the gentleman ringing me up for my coffee that I don't want the cake the way she just tossed it on the counter and mention how she just snatched it out my hand 25sec ago. The cashier says nothing he just has a dumbfounded look on his face. I get my coffee leave out pissed and give my coffee to a homeless person.
It's bad enough that the music in this store is always SUPER LOUD now I have to deal with rudeness, hostility and damn near assault. It's camera's in the store go back and run the video. I've never had any place of business take something out my hand the way this lady did. If my child was not with me it would have went a completely different way! I hope this gets addressed and I will be making a formal complaint to corporate office. Wasted my time money and points but gifted with a dose of disrespect. Staff needs professionalism training, work ethics, and boundaries training immediately. I've NEVER experienced this type of behavior. I don't know if Starbucks has a secret shoppers system if not I sure would sign up to work it and report the findings. Respect goes a long.
Atmosphere: 1
Service: 1
I always get great service here. Friendly employees.
Atmosphere: 5
Food: 5
Service: 5
The guy tht wear the hat with the earring in the nose need to stop digging in his hair and touching his hat while preparing people's drinks
Atmosphere: 5
Food: 4
Service: 1
Always a good experience when visiting this starbucks .....
Atmosphere: 5
Food: 5
Service: 5
This location just served me egg white bites with a side of blonde hair on top. I'm grossed out and I'll never go back.
Atmosphere: 2
Food: 1
Service: 4
I can’t remember the last time I ordered something here and had it come out correctly. App and in store orders, neither work. There’s a Starbucks around the corner at the HT that I’ve never had an issue with, head there. Also two great local coffee shops with a couple blocks.
Atmosphere: 1
Food: 1
Service: 1
Bucks.
Atmosphere: 5
Food: 5
Service: 5
In and out quickly. Good food.
Atmosphere: 5
Food: 5
Service: 5
Hands down the best staff at this location. They know my name by heart and are always so welcoming. Thank you y’all!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best service ever
Atmosphere: 5
Food: 5
Service: 5
Great space to have a meeting with my publicist. And my tea/danish was good.
Atmosphere: 5
Food: 5
Service: 5
I tried the lavender cream iced matcha drink and it was delicious. The staff was very kind and fast too, my first stop in Baltimore. Definitely recommend coming here!
Atmosphere: 5
Food: 5
Service: 5
Always very friendly.
Atmosphere: 5
Food: 5
Service: 5
So nice! My children loves there Frappuccino and I also love there coffee. The Peppermint Hot Coca is so good it’s like a sweet sugary smell that smells like mint. The snowman cookie it’s like a biscuit sugary sweet cookie the smell the taste when it goes in your mouth you just think about the drink.
Vegetarian options: I tried there Vegetarian Hot Coca it’s tastes much better.
Parking: Locust Point is the most recommended Starbucks.
Kid-friendliness: When my children takes there own orders the staffs are so sweet and so professional like there so delightful to the children! How lovely is that. ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich, Butter Croissant, Vanilla Crème, Everything Bagel, Chocolate Cake Pop
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