The customer service here is miserable. The manager refused to correct their mistakes and argued with me over a sandwich. Will not spend another dollar here.
Atmosphere: 1
Food: 1
Service: 1
Yandong Li
I knew something must be wrong with this store when I see a 2.8 score. But I decided to give it a shot because it’s very close to where I live. Like everyone said, the manager/owner is horrible. I tried to use Apple Pay, but the POS machine is separated from me from the glass screen. I asked her how can I access the machine, and she said, “just hold it to your face.” I was confused. I thought, is this a new way to pay, without accessing the machine? I started to look around and didn’t see any sensors or fancy devices around. Then she YELLED at me, “oh my god, just hold it to your face. Hello? Hello?”, as if I am crazy or stupid. For a second I honestly thought it was something I did wrong. Then I very nice older man came in and explained things to her that that’s not how Apple pay works.
Atmosphere: 1
Service: 1
Abel Espinal
Horrible service it’s like they literally don’t want to be there
Jon Solano
I was told at this location that you do not give Subway points on purchases. I didn't realize individual franchises could opt out of thatI The person behind the counter was nice, but had no clue what I was talking about. The Subway points are not life changing, but they are nice to get. Because your location doesn't offer them. Unfortunately, I won't be able to frequent your store any longer.
Atmosphere: 3
Food: 4
Service: 1
Mark Reid
Had to tell the waiter to put more items on the sub.
Atmosphere: 4
Food: 3
Service: 3
Olivia Fedrizzi
Was just ignored while the worker was on FaceTime. Literally had to leave because my lunch break was over I stood there for 10 minutes she looked at me multiple
Atmosphere: 1
Food: 1
Service: 1
E
Do NOT go here. We got screamed at by the lady at the counter for using the “buy a footlong get a footlong” IN THE SUBWAY APP. She also spit in our food!!
Atmosphere: 1
Food: 1
Service: 1
E A
Do NOT go here. We got screamed at by the lady at the counter for using the “buy a footlong get a footlong” IN THE SUBWAY APP. She also spit in our food!!
Atmosphere: 1
Food: 1
Service: 1
John Ingraham
Ran out of bread at 3pm on a Sunday. Not happy especially since I ordered online at their website. I scheduled my pickup at 330pm upon arriving at the store and noticed that the open sign was off. I walked up to the front door and went inside. The attendant there said I closed and ran out of bread. Really like I said 3pm Sunday. Not my problem next to a college and during a buy one get one sale. Said she didn't know how to refund my purchase. Just an awful experience. I give great reviews but not about this. Sorry you all really messed up. Now you have lost myself, daughter and roommates and possibly more college students business.
Atmosphere: 1
Food: 1
Service: 1
Danni Butler
The woman who often works here alone is so MEAN! She gets angry at customers who utilize the online ordering app. Argues with customers who want to use coupons or promotional app deals. So if you order online, just know your sandwich will not be ready at the time the app tells you it will be. And if you get there and she has a line of customers, she will make you wait for your order until she finishes the walk-in customers. I do NOT recommend patronizing this location. I will go to the one on Charles St or St. Paul St, before I ever patronize this location again.Horrible service.
Zero stars tbh, food is fine but everytime I come in to pick up a mobile order the miserable lady is just terrible. She has an attitude for days and always says something about not using coupons in the future? She bugging for that, will still use them ? idgaf.Anywho she should be fired ?♀️ especially when every single review is talking about the customer service, or lack thereof
Atmosphere: 1
Food: 5
Service: 1
Briyon Ransome
I want to start out with how rude and unfriendly the woman is who work there! Disgusting, the worst service I've ever received at a Subway, let alone any establish. I went in to order 2 subs. She didn't greet me, then asked me if I wanted a sandwich.... no "Hello or How can I help you?". She made me wait until she was done sweeping the floor and took a phone call. Finally, began to make my sandwiches, when we got to the toppings (spinach, tomatoes, onions etc.) I saw gnats flying around the toppings, sitting on the condiment bottles and the glass. I told her I no longer wanted the sandwiches, because its unsanitary to have bugs on your food. This isn't Holy Moly Donut shop from the movie "Friday After Next". She got furious with me, like I would pay money to consume food that I clearly see gnats flying on and around. No thanks! She began to yell and continued to as I walked out the door. I ended up going to the Subway on N. Charles Street where I received awesome service.
Atmosphere: 1
Food: 1
Service: 1
Deshawn Smith
its so nasty in there and unprofessional
My 2 Babies S2x
Everyone Be Honest...The Customer Service Is TERRIBLE!!! I oredered my food through the app and when I arrived to pick it up the food wasn't done no one was in the restaurant at first and as I asked for her to complete the order she made it her business to say "YOU PEOPLE", 100 times. #1 the order was 10 minutes late and she was upset at me because she stated I called and canceled the food!!! NEVER AGAIN..if I could give them ZERO starts I would!!!
Kid-friendliness: This place is no one FRIENDLY
S1ZZ13
I recently went there to pick a pizza for a quick lunch with some friends. First of all, she is HIGHLY racist and even though being nasty and sick, she refuses to wear a mask. She overpriced the food because the pizza was originally supposed to be $7.24, but the lady raised it just bc she wanted to give me extra cheese i didn't ask for and barely gave change back. I even had to yell at her for service and even though i ordered a cookie, she made me charge extra for something i already payed for. Do not and i mean do NOT EVER go to this location.
The customer service here is miserable. The manager refused to correct their mistakes and argued with me over a sandwich. Will not spend another dollar here.
Atmosphere: 1
Food: 1
Service: 1
I knew something must be wrong with this store when I see a 2.8 score. But I decided to give it a shot because it’s very close to where I live. Like everyone said, the manager/owner is horrible. I tried to use Apple Pay, but the POS machine is separated from me from the glass screen. I asked her how can I access the machine, and she said, “just hold it to your face.” I was confused. I thought, is this a new way to pay, without accessing the machine? I started to look around and didn’t see any sensors or fancy devices around. Then she YELLED at me, “oh my god, just hold it to your face. Hello? Hello?”, as if I am crazy or stupid. For a second I honestly thought it was something I did wrong. Then I very nice older man came in and explained things to her that that’s not how Apple pay works.
Atmosphere: 1
Service: 1
Horrible service it’s like they literally don’t want to be there
I was told at this location that you do not give Subway points on purchases. I didn't realize individual franchises could opt out of thatI The person behind the counter was nice, but had no clue what I was talking about. The Subway points are not life changing, but they are nice to get. Because your location doesn't offer them. Unfortunately, I won't be able to frequent your store any longer.
Atmosphere: 3
Food: 4
Service: 1
Had to tell the waiter to put more items on the sub.
Atmosphere: 4
Food: 3
Service: 3
Was just ignored while the worker was on FaceTime. Literally had to leave because my lunch break was over I stood there for 10 minutes she looked at me multiple
Atmosphere: 1
Food: 1
Service: 1
Do NOT go here. We got screamed at by the lady at the counter for using the “buy a footlong get a footlong” IN THE SUBWAY APP. She also spit in our food!!
Atmosphere: 1
Food: 1
Service: 1
Do NOT go here. We got screamed at by the lady at the counter for using the “buy a footlong get a footlong” IN THE SUBWAY APP. She also spit in our food!!
Atmosphere: 1
Food: 1
Service: 1
Ran out of bread at 3pm on a Sunday. Not happy especially since I ordered online at their website. I scheduled my pickup at 330pm upon arriving at the store and noticed that the open sign was off. I walked up to the front door and went inside. The attendant there said I closed and ran out of bread. Really like I said 3pm Sunday. Not my problem next to a college and during a buy one get one sale. Said she didn't know how to refund my purchase. Just an awful experience. I give great reviews but not about this. Sorry you all really messed up. Now you have lost myself, daughter and roommates and possibly more college students business.
Atmosphere: 1
Food: 1
Service: 1
The woman who often works here alone is so MEAN! She gets angry at customers who utilize the online ordering app. Argues with customers who want to use coupons or promotional app deals. So if you order online, just know your sandwich will not be ready at the time the app tells you it will be. And if you get there and she has a line of customers, she will make you wait for your order until she finishes the walk-in customers. I do NOT recommend patronizing this location. I will go to the one on Charles St or St. Paul St, before I ever patronize this location again.Horrible service.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Zero stars tbh, food is fine but everytime I come in to pick up a mobile order the miserable lady is just terrible. She has an attitude for days and always says something about not using coupons in the future? She bugging for that, will still use them ? idgaf.Anywho she should be fired ?♀️ especially when every single review is talking about the customer service, or lack thereof
Atmosphere: 1
Food: 5
Service: 1
I want to start out with how rude and unfriendly the woman is who work there! Disgusting, the worst service I've ever received at a Subway, let alone any establish. I went in to order 2 subs. She didn't greet me, then asked me if I wanted a sandwich.... no "Hello or How can I help you?". She made me wait until she was done sweeping the floor and took a phone call. Finally, began to make my sandwiches, when we got to the toppings (spinach, tomatoes, onions etc.) I saw gnats flying around the toppings, sitting on the condiment bottles and the glass. I told her I no longer wanted the sandwiches, because its unsanitary to have bugs on your food. This isn't Holy Moly Donut shop from the movie "Friday After Next". She got furious with me, like I would pay money to consume food that I clearly see gnats flying on and around. No thanks! She began to yell and continued to as I walked out the door. I ended up going to the Subway on N. Charles Street where I received awesome service.
Atmosphere: 1
Food: 1
Service: 1
its so nasty in there and unprofessional
Everyone Be Honest...The Customer Service Is TERRIBLE!!! I oredered my food through the app and when I arrived to pick it up the food wasn't done no one was in the restaurant at first and as I asked for her to complete the order she made it her business to say "YOU PEOPLE", 100 times. #1 the order was 10 minutes late and she was upset at me because she stated I called and canceled the food!!! NEVER AGAIN..if I could give them ZERO starts I would!!!
Kid-friendliness: This place is no one FRIENDLY
I recently went there to pick a pizza for a quick lunch with some friends. First of all, she is HIGHLY racist and even though being nasty and sick, she refuses to wear a mask. She overpriced the food because the pizza was originally supposed to be $7.24, but the lady raised it just bc she wanted to give me extra cheese i didn't ask for and barely gave change back. I even had to yell at her for service and even though i ordered a cookie, she made me charge extra for something i already payed for. Do not and i mean do NOT EVER go to this location.
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