I should’ve read the reviews before I ordered. I ordered via their app to be delivered by DoorDash to make a long story short, after three hours of delays, Wendy’s canceled the order. It was so late that I couldn’t order any other fast food. Fortunately, I was still able to order a pizza from Papa John’s.
Service: 1
Taniesha Carlos
Worst Wendy's ever!!@ Service was always slow ,food incorrect then they had the nerve they had a grand reopening after a minor renovation. Posted that the 1st 100 people in line before 10:30 will receive free food for a year turns out the false advertised as well because they gave out the tickets well before 10:00 until everybody who lived in the area that was still in line they were no longer allowed to wait to get the free food because we didnt have a ticket. You would think if you put the advertisement on the radio that they would know that more than 100 people will show up from all over the Baltimore County and City region but the ones who actually live in Essex were not able to participate.
Atmosphere: 1
Food: 1
Service: 1
Silent Dreamer
There was literally 6 people in line for around 20 minutes with nobody moving at all. We left but when pulling around we saw absolutely no car was at the window, so what the hell was taking so long?
Atmosphere: 1
Food: 1
Service: 1
Jimee Buchanan
Why sell baked potatoes when you never have them? Remove them from the menu or cook them like you should. Everytime, "we are out" or "none are made and it will be a wait"
Atmosphere: 1
Food: 1
Service: 3
Jim Jones
Newly opened remodeled location.
Atmosphere: 5
Food: 4
Service: 4
Ty Flowshun
Currently this location is undergoing construction. Typically they put out food just fine. There's the lingering grease in the air when you enter. Sometimes the mop water doesn't spread the grease across the entire restaurant and it's only a little sticky. I'm not actively looking to eat here in the store. They could convert it to a walk up to order sort of establishment and I'm sure people wouldn't mind. In the last couple of months the food quality shifts depending on the crew and the volume of people. Should that be the problem, no. But sure there's a reason for everything.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Darra Sargent
Worst Wendy’s.. maybe worst fast food… I’ve ever been to in my life. Always slow and rude. We waited in the drive thru for 20 mins and then decided to go in because we hoped it would be faster. We were inside for another 30… I would have left but I ordered and paid on the app and they couldn’t give me a refund. Avoid at all costs.
Atmosphere: 2
Food: 2
Service: 1
Corey Wangelin
Fast and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger
BK
I went back and forth on whether or not it would be worth it to leave a review but seeing that there are other people who also encountered rude people here I see that it’s an actual issue. I came here last night around 11:30PM (Friday) to order through the drive-thru. They were out of a few things which was totally fine and understandable but what wasn’t okay for me was someone (not even the person taking my order) saying “well don’t order anything and go home”. We all have jobs so I understand having moments where you’re just frustrated but the interaction was actually very unnecessary cause I wasn’t even mad or upset in any way that they were out of what I wanted. Y’all don’t close until 1:30AM. If you’re going to have an attitude with people who don’t have an attitude with you because it’s late then maybe you should work a day shift or maybe that person doesn’t need to have a headset to interact with customers. I actually ended up not even getting anything because I was over it after that and people can be weird so if you’re tryna snap out over y’all being out of spicy nuggets what else am I about to deal with? I am thankful to the person who was taking my order. They were very pleasant and patient.
I ordered ahead in the app and was disappointed that I had to wait in my car for my order to be completed. My disappointment quickly faded when I recognized that the gentleman was running a one-man-show. He did an excellent job with bringing my freshly made food to the car as soon as possible. He was very pleasant and I appreciate his kindness.FYI: this happened last Sunday around 8:30am
Atmosphere: 4
Food: 5
Service: 4
Robert P
Kept telling me "1 minute please " when I was the only person there. Wound up going to burger
Atmosphere: 1
Food: 1
Service: 1
Shara Noel
Kept me waiting in the lobby for 15 while serving new customers. Then had to wait another 10 mins to get my food. This location has to improve their service. Some people come here with limited time and have to go over lunches and breaks due to this store.
Christopher Leszczar
Understaffed at this time. Even the doordash people were walking out abandoning their order. Mobile order took 25 min for one sandwich and a drink.
Atmosphere: 3
Food: 4
Service: 3
Joe Burks
Hot, like the turned off the a/c line with almost no people in line and took 20min just to order. Person behind the counter had trouble with bagging and management would not even show much help. Food kept getting mixed up and even others would have to wait due to bad management.
I should’ve read the reviews before I ordered. I ordered via their app to be delivered by DoorDash to make a long story short, after three hours of delays, Wendy’s canceled the order. It was so late that I couldn’t order any other fast food. Fortunately, I was still able to order a pizza from Papa John’s.
Service: 1
Worst Wendy's ever!!@ Service was always slow ,food incorrect then they had the nerve they had a grand reopening after a minor renovation. Posted that the 1st 100 people in line before 10:30 will receive free food for a year turns out the false advertised as well because they gave out the tickets well before 10:00 until everybody who lived in the area that was still in line they were no longer allowed to wait to get the free food because we didnt have a ticket. You would think if you put the advertisement on the radio that they would know that more than 100 people will show up from all over the Baltimore County and City region but the ones who actually live in Essex were not able to participate.
Atmosphere: 1
Food: 1
Service: 1
There was literally 6 people in line for around 20 minutes with nobody moving at all. We left but when pulling around we saw absolutely no car was at the window, so what the hell was taking so long?
Atmosphere: 1
Food: 1
Service: 1
Why sell baked potatoes when you never have them? Remove them from the menu or cook them like you should. Everytime, "we are out" or "none are made and it will be a wait"
Atmosphere: 1
Food: 1
Service: 3
Newly opened remodeled location.
Atmosphere: 5
Food: 4
Service: 4
Currently this location is undergoing construction. Typically they put out food just fine. There's the lingering grease in the air when you enter. Sometimes the mop water doesn't spread the grease across the entire restaurant and it's only a little sticky. I'm not actively looking to eat here in the store. They could convert it to a walk up to order sort of establishment and I'm sure people wouldn't mind. In the last couple of months the food quality shifts depending on the crew and the volume of people. Should that be the problem, no. But sure there's a reason for everything.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Worst Wendy’s.. maybe worst fast food… I’ve ever been to in my life. Always slow and rude. We waited in the drive thru for 20 mins and then decided to go in because we hoped it would be faster. We were inside for another 30… I would have left but I ordered and paid on the app and they couldn’t give me a refund. Avoid at all costs.
Atmosphere: 2
Food: 2
Service: 1
Fast and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger
I went back and forth on whether or not it would be worth it to leave a review but seeing that there are other people who also encountered rude people here I see that it’s an actual issue. I came here last night around 11:30PM (Friday) to order through the drive-thru. They were out of a few things which was totally fine and understandable but what wasn’t okay for me was someone (not even the person taking my order) saying “well don’t order anything and go home”. We all have jobs so I understand having moments where you’re just frustrated but the interaction was actually very unnecessary cause I wasn’t even mad or upset in any way that they were out of what I wanted. Y’all don’t close until 1:30AM. If you’re going to have an attitude with people who don’t have an attitude with you because it’s late then maybe you should work a day shift or maybe that person doesn’t need to have a headset to interact with customers. I actually ended up not even getting anything because I was over it after that and people can be weird so if you’re tryna snap out over y’all being out of spicy nuggets what else am I about to deal with? I am thankful to the person who was taking my order. They were very pleasant and patient.
Atmosphere: 1
Service: 1
Rude manager will not be back to this
Service: 1
Restaurantji Recommends
I ordered ahead in the app and was disappointed that I had to wait in my car for my order to be completed. My disappointment quickly faded when I recognized that the gentleman was running a one-man-show. He did an excellent job with bringing my freshly made food to the car as soon as possible. He was very pleasant and I appreciate his kindness.FYI: this happened last Sunday around 8:30am
Atmosphere: 4
Food: 5
Service: 4
Kept telling me "1 minute please " when I was the only person there. Wound up going to burger
Atmosphere: 1
Food: 1
Service: 1
Kept me waiting in the lobby for 15 while serving new customers. Then had to wait another 10 mins to get my food. This location has to improve their service. Some people come here with limited time and have to go over lunches and breaks due to this store.
Understaffed at this time. Even the doordash people were walking out abandoning their order. Mobile order took 25 min for one sandwich and a drink.
Atmosphere: 3
Food: 4
Service: 3
Hot, like the turned off the a/c line with almost no people in line and took 20min just to order. Person behind the counter had trouble with bagging and management would not even show much help. Food kept getting mixed up and even others would have to wait due to bad management.
Atmosphere: 1
Food: 3
Service: 1