For years I rode past this Wendy's and never came in. Today I decided what the hell and I swear this Wendy's looks exactly how I imagined it would absolutely! Filthy the soda machine was so dirty. I would not get my drink from it and I am actually scared to eat the food 🤣🤣
Atmosphere: 1
Service: 1
Lorenzo Quebral
One of the better Wendy's in the area. Never have had trouble with food pickup, but wouldn't eat in the restaurant itself.
Atmosphere: 3
Food: 5
Service: 4
Ash A
We came thru the drive-thru 830 pm waiting for 20 minutes in line with out a single car moving just to be met at the speaker by a worker that they only accepting Uber eats orders.
Service: 1
Susan M
Drive thru after ordering, waited almost 10 minutes for my order, despite multiple staff. Drink contained way too much ice, too little drink, therefore only 3 stars. But food was delicious as usual 👍🏻
Atmosphere: 2
Food: 3
Service: 2
telleyz com telleyz com
THEY DID US WRONG !!!! I went in to pick up four large chillis.....we got MOSTLY WATER. this is theft. THEFT. I WILL BE PULLING THE CHARGE BACK. i can understand water in chilli...but there was a tablespoon of meat and beans combined in each container. THIS WAS THEFT. she looked me right in my face as though everything was alright. I AM DONE WITH YOU.
Atmosphere: 1
Food: 1
Service: 1
Umm Fulan Fulan
If it’s one thing right with this location it’s the HOT FOOD!!! I’ve only been here twice and both times I’ve received hot food and good customer service . I hope the manager is proud ! They have good workers there
Food: 5
Service: 5
Recommended dishes: Sandwich, Double Stack
Tyson Antonia
Everything was ok
Atmosphere: 3
Food: 3
Service: 3
Shantay Allen
Last night, 1.5.25 I went to this location. The drive through attendant was very rude. I brushed it off thinking sometimes ppl have bad days but it escalated. I asked politely could I get fresh fries and a carton filled up since I paid for a large. She took them from me without saying a word, I said thank you she ignored me. She brought back more fries and they looked the same. And she slammed the window shut so hard before I could check the bag that the window popped back open. I then decided to park and come in, when I requested to the manager who was at the counter separating orders for a fresh fries that looks like what is advertised, she told me she just made the fries and that’s how it comes. So I asked for a refund and started filming the fries and when I asked her to repeat my reasoning for not replacing the fries she got very defensive and wouldn’t repeat the reason, just kept asking did I now what a fresh meal or refund, which is what I wanted to begin with. I thanked her afterwards for replacing the meal she just threw the bag on the counter and ignored me. I had to request ketchup from the other young lady at the register taking orders and she was the only one who greeted me and wished me a safe evening (in her teens) This is the picture of the second order of fries supposedly freshly made and a large even though no steam or anything came from the carton
Atmosphere: 1
Food: 1
Service: 1
Cache Bash
This Wendy's is dirty and the staff is rude. Go in for yourself and you can see multiple staff members bagging items and touching food without gloves. Not to mention they are very slow even when fully staffed. Do better! It's so ghetto, needs better service overall.
Atmosphere: 1
Food: 1
Service: 1
Kamalo Calame
I placed an breakfast order for pick up around 740am in the morning and when I arrived to the store it was closed. Without any heads-up. I was unable to cancel order and was held in limbo for hours. About 4pm the gm called name of Derrick and said he was not sure why we were able to order but the location will be closed in morning due to electrical issues. He then said he would be at store the next day and I could come in for my refund. He also said for the inconvenience he would also comp a meal. When I arrived at store the next day as to be expected, Derrick was not there. The assistant gm was there and said Derrick now gave her different instructions. I did receive my refund but when I asked for my meal l, the gm was really rude about it. She said Derrick told her to get me a refund and a 2 dollar off coupon. Wendy's can keep their little coupons. I will not be shopping there in the future for myself or my family. I had to many incidents with employees just being rude I will be taking my business elsewhere. I am deleting the app as soon as I am done with this review.
Update. I wrote this review and ordered from Wendy's the next day. When I arrived at the restaurant, it was closed and I requested a refund on the app. I received a call later that day and I was told I could come to the store to receive a refund and a free meal or a remake of the meal I had originally ordered for the inconveniece. The Manager that I spoke with was very nice. I came in, received the refund, and when I told the manager in charge what I was told about receiving the free meal I was told that she just called the manager that had called me the day before and he said to give me a $2 off coupon instead. I don't care about the food. The manager was very short with us and we felt dismissed. I don't feel comfortable coming back.
This is the best Wendy's by far. Better than the Arundel Mills, Washington Blvd, and Reisterstown Plaza locations. I've been going to this restaurant for over 20 years and the service has improved. Fast service and hot food. That's what I come for and that's what I get. Good job!
Atmosphere: 3
Food: 4
Service: 2
Kris Rose
Love Wendy's. Don't get me wrong. But when you have a whole establishment just disappoint you is insane. They state their hours are open till 11:30. I place an online order at 9:44 to take home as I have just gotten off of work and would also like to take something home to my partner. I get there around 10pm. Someone in front of me is at the ordering station for like 10 minutes before they end up driving away. I'm sat at the window for 20 minutes before I'm actually starting to get frustrated. Someone else goes around the drive through, goes to the window to start knocking, he's not getting a response, drives away, and so I'm looking inside and I see what I believe to be maintainence people on ladders screwing and unscrewing stuff. So yall didn't have the decency to put up a close sign? Didn't have the decency to turn off online orders so that people don't order 35$ dollars worth of food they're not going to recieve? I will be disputing the charge. Do better.
michael keck
CLOSED BEFORE 9PM??
Service: 1
Gregory Pinkney
Negative 1* 30 minutes in drive thru 8am in morning and the inside closed🤔🗑🗑🗑
Atmosphere: 1
Food: 3
Service: 1
Eugene Welch
Ghetto, employees has attitudes, drive thru line is always long. Orders are missing something or wrong AT BEST!!!!
For years I rode past this Wendy's and never came in. Today I decided what the hell and I swear this Wendy's looks exactly how I imagined it would absolutely! Filthy the soda machine was so dirty. I would not get my drink from it and I am actually scared to eat the food 🤣🤣
Atmosphere: 1
Service: 1
One of the better Wendy's in the area. Never have had trouble with food pickup, but wouldn't eat in the restaurant itself.
Atmosphere: 3
Food: 5
Service: 4
We came thru the drive-thru 830 pm waiting for 20 minutes in line with out a single car moving just to be met at the speaker by a worker that they only accepting Uber eats orders.
Service: 1
Drive thru after ordering, waited almost 10 minutes for my order, despite multiple staff. Drink contained way too much ice, too little drink, therefore only 3 stars. But food was delicious as usual 👍🏻
Atmosphere: 2
Food: 3
Service: 2
THEY DID US WRONG !!!! I went in to pick up four large chillis.....we got MOSTLY WATER. this is theft. THEFT. I WILL BE PULLING THE CHARGE BACK. i can understand water in chilli...but there was a tablespoon of meat and beans combined in each container. THIS WAS THEFT. she looked me right in my face as though everything was alright. I AM DONE WITH YOU.
Atmosphere: 1
Food: 1
Service: 1
If it’s one thing right with this location it’s the HOT FOOD!!! I’ve only been here twice and both times I’ve received hot food and good customer service . I hope the manager is proud ! They have good workers there
Food: 5
Service: 5
Recommended dishes: Sandwich, Double Stack
Everything was ok
Atmosphere: 3
Food: 3
Service: 3
Last night, 1.5.25 I went to this location. The drive through attendant was very rude. I brushed it off thinking sometimes ppl have bad days but it escalated. I asked politely could I get fresh fries and a carton filled up since I paid for a large. She took them from me without saying a word, I said thank you she ignored me. She brought back more fries and they looked the same. And she slammed the window shut so hard before I could check the bag that the window popped back open. I then decided to park and come in, when I requested to the manager who was at the counter separating orders for a fresh fries that looks like what is advertised, she told me she just made the fries and that’s how it comes. So I asked for a refund and started filming the fries and when I asked her to repeat my reasoning for not replacing the fries she got very defensive and wouldn’t repeat the reason, just kept asking did I now what a fresh meal or refund, which is what I wanted to begin with. I thanked her afterwards for replacing the meal she just threw the bag on the counter and ignored me. I had to request ketchup from the other young lady at the register taking orders and she was the only one who greeted me and wished me a safe evening (in her teens)
This is the picture of the second order of fries supposedly freshly made and a large even though no steam or anything came from the carton
Atmosphere: 1
Food: 1
Service: 1
This Wendy's is dirty and the staff is rude. Go in for yourself and you can see multiple staff members bagging items and touching food without gloves. Not to mention they are very slow even when fully staffed. Do better! It's so ghetto, needs better service overall.
Atmosphere: 1
Food: 1
Service: 1
I placed an breakfast order for pick up around 740am in the morning and when I arrived to the store it was closed. Without any heads-up. I was unable to cancel order and was held in limbo for hours. About 4pm the gm called name of Derrick and said he was not sure why we were able to order but the location will be closed in morning due to electrical issues. He then said he would be at store the next day and I could come in for my refund. He also said for the inconvenience he would also comp a meal. When I arrived at store the next day as to be expected, Derrick was not there. The assistant gm was there and said Derrick now gave her different instructions. I did receive my refund but when I asked for my meal l, the gm was really rude about it. She said Derrick told her to get me a refund and a 2 dollar off coupon. Wendy's can keep their little coupons. I will not be shopping there in the future for myself or my family. I had to many incidents with employees just being rude I will be taking my business elsewhere. I am deleting the app as soon as I am done with this review.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Update. I wrote this review and ordered from Wendy's the next day. When I arrived at the restaurant, it was closed and I requested a refund on the app. I received a call later that day and I was told I could come to the store to receive a refund and a free meal or a remake of the meal I had originally ordered for the inconveniece. The Manager that I spoke with was very nice. I came in, received the refund, and when I told the manager in charge what I was told about receiving the free meal I was told that she just called the manager that had called me the day before and he said to give me a $2 off coupon instead. I don't care about the food. The manager was very short with us and we felt dismissed. I don't feel comfortable coming back.
This is the best Wendy's by far. Better than the Arundel Mills, Washington Blvd, and Reisterstown Plaza locations. I've been going to this restaurant for over 20 years and the service has improved. Fast service and hot food. That's what I come for and that's what I get. Good job!
Atmosphere: 3
Food: 4
Service: 2
Love Wendy's. Don't get me wrong. But when you have a whole establishment just disappoint you is insane. They state their hours are open till 11:30. I place an online order at 9:44 to take home as I have just gotten off of work and would also like to take something home to my partner. I get there around 10pm. Someone in front of me is at the ordering station for like 10 minutes before they end up driving away. I'm sat at the window for 20 minutes before I'm actually starting to get frustrated. Someone else goes around the drive through, goes to the window to start knocking, he's not getting a response, drives away, and so I'm looking inside and I see what I believe to be maintainence people on ladders screwing and unscrewing stuff. So yall didn't have the decency to put up a close sign? Didn't have the decency to turn off online orders so that people don't order 35$ dollars worth of food they're not going to recieve? I will be disputing the charge. Do better.
CLOSED BEFORE 9PM??
Service: 1
Negative 1* 30 minutes in drive thru 8am in morning and the inside closed🤔🗑🗑🗑
Atmosphere: 1
Food: 3
Service: 1
Ghetto, employees has attitudes, drive thru line is always long. Orders are missing something or wrong AT BEST!!!!
Kid-friendliness: Adults only. Employees curse constantly
Atmosphere: 1
Food: 1
Service: 1
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