EL CATRACHITO RESTAURANT

They were making delicious food but I don't know if the cooks have changed and the taste is different. But that's not really the bad thing, the reality is that when it came time to pay my bill I saw that on the receipt they were charging me for 3 extra dishes of food. The good thing is that I checked in time and made a claim and they took them away from me and the excuse was that I didn't know how they had been duplicated and the other thing is that they charge an extra fee for paying with debit or credit cards. And it's actually the first restaurant where this happens. Never, ever have they done this to me in any restaurant.

The food was really good but I don't know if they changed cooks but now the food tastes different. But that's not the bad part realistically, Realistically at time to pay my bill I saw that they were charging me three plates of extra food. The good thing is that I noticed on time and told them about it and they had fixed the mistake and there excuse was that they didn't know how the bill got duplicated and another thing is that now they double charge you when you pay with a debit or credit card. In reality that's the first restaurant where that's happened. Never but never did that happen to me in any restaurant.

It was my third or fourth time visiting the restaurant, the food is always pleasant but nothing out of this world. My problem is the portions and quality of the food, the prices are quite high. We told the waitress that the milkshake on the menu said 2.99 and she told us that “it was a mistake” and that $5.50 was the price... these are things that are not the consumer's problem and they should be fixed or pay close attention to the prices they put on the menu. Another thing, for two teaspoons of pickle they charged $3.99 - in other places they give it for free, sometimes it even comes included with the chicken/slices. Be careful, the tip is also already included so if you expect good attention from the waitressing staff, be prepared to receive minimal attention. the large coffee - it's a small cup - so I can't even imagine what a small coffee looks like 😭 ​​I would like to say something good about the restaurant but the truth is they leave a lot to be desired. I won't be coming back anymore. 😞

Atmosphere: 2

Food: 3

Service: 2

Nothing to write home about but satisfying as any great hot meal.

Atmosphere: 2

Food: 3

Service: 3

The montucas are not good, nothing to see and they charge tips without notifying the customer!! Check the invoice!! I only tried the chicken with slices and the montucas!!

Atmosphere: 2

Food: 4

Service: 2

Very good food
The bad thing is that they buy you a tip on the bill and it is too much…
Maybe it's not bad but there are doubts if they give it to the waitress or the owner keeps it?

Atmosphere: 4

Food: 4

Service: 4

The montucas are definitely ugly, not appetizing at all 🫤 and they charge you too much for a tip since it is included in your bill 🙄 in my opinion I do not recommend it

The food is good, the only thing I don't understand is how they sell chicken with slices and it doesn't include the pickle🙄 if this is supposed to come with the dish
It's like selling pupusas without pickles

The waiting time is terrible. I ordered the food at 7:48 pm and they told me in 20 minutes. And I waited 40 minutes for a chicken with slices that I ordered and in my case I asked for it by calling but it shouldn't take so long. In reality, the food was terrible. very tasty but I don't like the amount of time

Atmosphere: 1

Food: 5

Service: 1

Terrible, I ordered a breakfast with eggs rancheros and an extra chorizo, the surprise was when the plate arrived. The chorizo ​​wrapped with antler hairs in the avocado was a complete disappointment.

Atmosphere: 2

Food: 1

Service: 2

They take too long to serve the food

Service: 1

Apart from having bad service, it is mandatory to pay a tip for each purchase regardless of whether you consume there or take away!👎👎

Atmosphere: 1

Food: 3

Service: 1

That’s not supposed to be like that the tip is what you giving them for a good service and great food and they already put on in. Like what?

Atmosphere: 2

Food: 2

Service: 2

Why put the value of the tips on them...
The chicken with slices should and the correct thing is to bring the included sauce, they give it to you separately $4

I always buy chickens with slices in this place at the beginning they cost $13.99 with taxes it was $15 and a fraction and suddenly they went up to $15.99 now I pay $18 and a fraction apart from that they count the slices I bought for the typical flavor but just like that

Atmosphere: 1

Food: 1

Service: 1

Horrible experience, we ordered a chicken with slices and it came with hair. Food makes me sick. Also the booth looks like cockroaches. I would not recommend it nor would I return there.

Atmosphere: 1

Food: 1

Service: 1