Papa Johns Pizza

Terrible experience. I waited nearly 50 minutes for food I ordered through the app. When I arrived, no one was responding. The manager said they were understaffed, and I tried to be understanding, but she was extremely condescending. She didn’t listen, didn’t apologize for the long wait, and clearly didn’t care. Even after helping other customers in similar situations, she mistreated me and basically handed me the food without looking at me. Very rude and disrespectful behavior, especially from a manager.

Atmosphere: 1

Food: 3

Service: 1

I’ve been a loyal customer of this Papa John’s location for over 23 years, and I’ve never been as disappointed as I was during my recent visit. I had a valid coupon that I was unable to apply online, so I brought it with me when I picked up my order. Despite showing the coupon and explaining the issue, the staff refused to honor it. I was told I needed to pay full price, which was Unethical,frustrating and unacceptable.

The customer service has declined dramatically over the years. The newer staff, in particular a young indian looking man, do not seem to value returning customers or provide any willingness to help.

Unfortunately, this experience has completely changed my opinion of this location. I will not be returning, and I DO NOT recommend this Papa John’s to anyone. If they continue treating loyal customers this way, I wouldn’t be surprised if they lose many more.

Atmosphere: 3

Food: 3

Service: 1

Manager is EXTREMELY RUDE AND indignant. Seriously has ANGER ISSUES! On 10/9/25, the manager on duty exhibited unprofessional and unacceptable behavior. During and interaction, the manager used vulgar and profane language and aggressively ordered me to eave the store. This conduct created and extremely hostile and unpleasant experience. This resulted because my order was incorrectly made. I will never patronize this franchise again. I hope Papa John's Corporate office views this review.

Atmosphere: 1

Food: 1

Service: 1

This location is very unprofessional and lack in customer service. This was my 2nd time ordering from here and both times my order was wrong, even with the sticker tag on the box the says what was ordered. Not to mention, when they fixed the order IT WAS STILL WRONG! It’s almost as if they were intentionally doing it to upset us. At that point we didn’t even bother because it obvious they weren’t going to make the order correctly. Sad to say that I will never order from this location again. Upper management needs to go take a deep dive into the operation of this location because it’s obvious something is wrong.

Food: 1

Service: 1

There is now 3 separate time the pizza comes like this smh

Food: 1

Burger pizza 10/10

Atmosphere: 5

Food: 5

Service: 5

Ordered stuff crusts, 2 pizzas; got standard crusts. Had very limited pepperoni & bacon on one & other had limited cheese on 3-cheese.

Atmosphere: 4

Food: 2

Service: 4

This is the worst pizza place. Worst customer services. As soon I walked in and ask for the pizza the guy on the register was so rude. He told me no pizza was order here, plus this not the only pizza place he say. Started talking to me with attitude. Instead of saying let's wait see if it come thru. I explain my daughter always order from this place since is closed to the house. He say man just leave, as I was was driving off he tells me the order came thru, but his going to cancel the order with no reason as to why. It was very upsetting. I don't understand why people apply to customer service job when actually that's not your calling.

I am so disappointed and will not be ordering at this place. I ordered 1/2 pepperoni and 1/2 garden which they only put 2-3 pieces of a small slices green pepper, 9-10 small slices of olives, 5-6 thinly slices of onions and 6 small cubes of tomatoes.

ordered a pizza here and it arrived completely cold, and spent extra money on sauces which were not included. when we tried to call the store to tell them they never picked up the phone

EDIT: after being to eat the cold food, i found 3 separate long blonde hairs under the cheese of the pizza

I asked for extra cheese barely any cheese and dint even cut the pizza that good

Ordered online at 12:15 today. Tried tracking order and you can't. Go to the website and call the restaurant, and message says they are closed. Why did it let me order it. 2 hr later get a call from Papa John's and say there was an error in order and they were going to credit payment. 3 hrs after original order oizza shows up from a place supposably not open.

Service: 1

Having a working phone number is crucial to customer service

Didn't know that Papa Johns was started by a U.S. Army general. Atten-hut, soldier! Seriously, the pizza tastes great.

Atmosphere: 5

Food: 5

Service: 5

It ain good bro, it ain good

Atmosphere: 2

Food: 2

Service: 4