Pupuseria La Familiar

The food is good the service is terrible waitress sometimes rude and disrespectful

Best pupusas in the area. Great prices, friendly staff.

(English translation at bottom)
Yo fui a este restaurante con mi familia y Abuela. La mesera q nos sirvio se llama Elida. Nos atendio bien malo, casi nunca vino a nuestra mesa. Era malcreada, ella tenia atitud como no queria trabajar ahora. Nosotros vamos ahi siempre pero nunca mas. Muchos (2) platos q ordenamos, nunca llegaron y no lo importaba a la mesera. La carne de la sopa lo cosinaron frisado porq era muy ajuado y se desisio.

I went to this restaurant with my family, mom and grandma to celebrate. We’ve been there multiple times. Our server (Elida B.) was very rude and absent the entire time. Almost as if she didn’t wanna serve us or even work that day. 2 dishes never arrived and she was missing a lot of add ons that come with the entree’s. My seafood soup had bad meat in it, it was very obvious they put old meat from the freezer and rushed it. All around bad experience, enough for me to never go again. I always go and it’s a different waitress with better food experience and I tip 30-40%. Never again.

Food is good but management needs to do a better job training their employees. Had an incident where I called in my order ahead for pick up. Was told it was not ready and to wait 15 minutes for my order. Had no issues with waiting. The problem came along when time kept going on and we get up to ask the cashier for our order… they gave my order to someone else… my order had my name…. It was not busy at all…. I got no apology from the cashier and she proceeded to just blame the computer that it did not give the name of the order and that the customer who took the order said it was they’re…. As I’m waiting for my order the cashier that attended me speaks with her colleagues explaining to them what happens to my order and speaks in a loud voice with very bad profanity…. Very un-organized establishment

Great food

Bad food and no taste, overcooked and unpleasant appearance, I expected something better!!! The food was bad and tasteless, overcooked and looked unpleasant. I expected something better!!! Find something else around!!

Atmosphere: 3

Food: 1

Service: 3

We ordered nachos with meat as a starter. Completely dissected garbage

I will definitely be going back. Food, service, and atmosphere were all great!!❤️❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Platanos Fritos Con Crema Y Frijoles, Sopa De Mariscos, Tacos Al Pastor Sin Queso

Worst Customer service Ever. Every lady that works there has a horrible attitude. I literally paid for my Food and walked out Didn't even get to eat the Food ??‍♂️ I don’t recommend nobody to go there at all.

Atmosphere: 1

Food: 1

Service: 1

I've been waiting for an hour for 5 pupusas, it's incredible

Service: 1

Food was ok..service sucked

Atmosphere: 1

Food: 3

Service: 1

Kid-friendliness: Family friendly

Wheelchair accessibility: Yes

Recommended dishes: Flan, Pupusas Revueltas, Sopa De Mariscos, Yuca Con Chicharron

Everyone complains about the bad service but the face can stand it and the hunger can't,
I complain about the food, it's only there to satisfy your hunger, you ask for one thing and they give you another, everything poorly done, wow, it doesn't make you want to go back.

Atmosphere: 2

Food: 1

Service: 2

The only thing I have had here are the pupusas, and anything else I can't speak on. Their pupusas are some of the best I have ever had I always get the chicharon con queso combo, the classic they are freshly made to order the maíz is tasty and they just have a home feel to them. They also have aguas fresca's the horchata is not the best but it's probably me I'm used to it being made a different way, other than that a must try.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pupusas Revueltas

Very excellent service, good food, especially the pupusas.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Deliciosas Papas Locas, Con Crema Y Frijoles, Sopa De Gallina, Platanos Fritos Con Crema Y Frijoles, Pupusas Revueltas, Sopa De Mariscos, Yuca Con Chicharron