Pupuseria La Familiar

Our server keiry was very respectful and gave amazing customer service but the food wasn’t what we expected unfortunately. Atmosphere is alright but I’d recommend working on the food quality especially the pupusas

Atmosphere: 2

Food: 2

Service: 5

I am writing to express my disappointment with the service I received during my recent order.

On July 31, 2025, at 6:34 PM, I called to place an order and was informed it would be ready in 30 minutes. I paid for my order, and afterward, I was told it would actually be ready in just 5 minutes. However, I ended up waiting 19 minutes after payment, and my food was still not ready.

This experience was very frustrating. For a business, it’s important to provide clear communication and timely service, and unfortunately, that didn’t happen in this case.

I hope you take this feedback seriously and improve the process for future customers.

Service: 1

I did not receive my food. I ordered one pupusa and 1 chicken sandwich and we waited 2 hours for a sandwich that takes 6 minutes to make (not 2 hours). Worst service. I understand a busy restaurant, but this is ridiculous. Everyone else at my table was served. Next time, I will go somewhere else.

Food: 1

Real deal pupusas

The food is good the service is terrible waitress sometimes rude and disrespectful

Atmosphere: 3

Food: 4

Service: 2

Best pupusas in the area. Great prices, friendly staff.

(English translation at bottom)
Yo fui a este restaurante con mi familia y Abuela. La mesera q nos sirvio se llama Elida. Nos atendio bien malo, casi nunca vino a nuestra mesa. Era malcreada, ella tenia atitud como no queria trabajar ahora. Nosotros vamos ahi siempre pero nunca mas. Muchos (2) platos q ordenamos, nunca llegaron y no lo importaba a la mesera. La carne de la sopa lo cosinaron frisado porq era muy ajuado y se desisio.

I went to this restaurant with my family, mom and grandma to celebrate. We’ve been there multiple times. Our server (Elida B.) was very rude and absent the entire time. Almost as if she didn’t wanna serve us or even work that day. 2 dishes never arrived and she was missing a lot of add ons that come with the entree’s. My seafood soup had bad meat in it, it was very obvious they put old meat from the freezer and rushed it. All around bad experience, enough for me to never go again. I always go and it’s a different waitress with better food experience and I tip 30-40%. Never again.

Food is good but management needs to do a better job training their employees. Had an incident where I called in my order ahead for pick up. Was told it was not ready and to wait 15 minutes for my order. Had no issues with waiting. The problem came along when time kept going on and we get up to ask the cashier for our order… they gave my order to someone else… my order had my name…. It was not busy at all…. I got no apology from the cashier and she proceeded to just blame the computer that it did not give the name of the order and that the customer who took the order said it was they’re…. As I’m waiting for my order the cashier that attended me speaks with her colleagues explaining to them what happens to my order and speaks in a loud voice with very bad profanity…. Very un-organized establishment

Great food

Bad food and no taste, overcooked and unpleasant appearance, I expected something better!!! The food was bad and tasteless, overcooked and looked unpleasant. I expected something better!!! Find something else around!!

Atmosphere: 3

Food: 1

Service: 3

We ordered nachos with meat as a starter. Completely dissected garbage

I will definitely be going back. Food, service, and atmosphere were all great!!❤️❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Platanos Fritos Con Crema Y Frijoles, Sopa De Mariscos, Tacos Al Pastor Sin Queso

Worst Customer service Ever. Every lady that works there has a horrible attitude. I literally paid for my Food and walked out Didn't even get to eat the Food ??‍♂️ I don’t recommend nobody to go there at all.

Atmosphere: 1

Food: 1

Service: 1

I've been waiting for an hour for 5 pupusas, it's incredible

Service: 1

Food was ok..service sucked

Atmosphere: 1

Food: 3

Service: 1