Chick-fil-A
7101 Democracy Blvd Spc 2122, Bethesda
(301) 365-6764
Recent Reviews
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My wife ordered a coke float but they gave her a frosted instead. She went to ask if she can get her ordered fixed but the kid ignored her at first then smirked at his SUPERVISOR whenever she asked a SECOND TIME. Both the supervisor and the employee smirked at each other and then the supervisor said he can refund her….. all she wanted was to get what she ordered? She didn’t get both there names but they both had black curly hair. What a joke.
Atmosphere: 1
Food: 2
Service: 1
Ordered grilled nuggets, they served me breaded. I asked them to fix it and they charged me 2 dollars extra and couldn’t figure out how to do a mixed cash/card transaction at the register, wasting my time and the time of everyone behind me, when instead they could have eaten the two dollars, admitted whoever took my order made a mistake, and everyone could have gotten on with their day. It isn’t my fault your employee entered the order wrong. Unacceptable. Unprofessional. Ridiculous.
Just off the food court.
Atmosphere: 4
Food: 5
Service: 5
A punk kid stole my carry out. Employee said they couldn't do anything and made me wait 30 minutes to reissue my food. Management needs to hand the order to each customer to stop food theft.
Atmosphere: 1
Food: 3
Service: 1
Diego, Juanita and Thelma gave me a happy experience! Great customer service 🙌🏽
Service in the drive thru was very slow. Food was good but received the wrong salad. Drive thru area and parking is very tight
Atmosphere: 4
Food: 5
Service: 4
This is the first Chick-fil-A I’ve come across that doesn’t have a drive-thru.
Atmosphere: 3
Food: 4
Service: 4
Worst experience ever
Food: 1
Service: 1
I am grateful for a company and people that are not ashamed of their beliefs and are willing to take a stand for Jesus! The food is awesome too!
Atmosphere: 5
Food: 5
Service: 5
hate going to this one but it’s the closest one to where i live. they never call out mobile orders when they’re ready, even if it’s not busy, and it’s impossible to get their attention and ask for your order because they’re just going so fast doing other things. it wasn’t busy when i picked up my order, but they did not call my name. the food was also not even warm, the fries are cold and hard i’m so confused
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Worth noting, it’s a mall location and a walk to get inside to it. Good service!
Atmosphere: 4
Food: 5
Service: 5
Thank you Jose for providing an excellent customer service experience keep it up. Good luck with school.
Atmosphere: 5
Food: 5
Service: 5
I am typically a big fan of Chick-fil-A, but my recent experience was disappointing. The food lacked flavor, and the bread tasted odd, almost like it had been stored with mothballs. We couldn't even finish our meal, it was that bad. Furthermore, the customer service was subpar. The manager walked away while I was in the middle of placing my order, leaving me waiting for quite some time. This experience was a waste of money and left me extremely dissatisfied. Beware of this location.
Atmosphere: 1
Food: 1
Service: 1
Clean and good
Atmosphere: 5
Food: 5
Service: 5
Awesome service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patatas Bravas, Burrito Dinner, Chicken Nuggets with Fries and Mac and Cheese
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