I had a disappointing experience at Chipotle recently. I have been going to this chipotle for 3 years but not anymore. The women with glasses tried to charge me 17$ for a bowl. How come a chipotle bowl can cost 17$? I didn’t even get extra chicken or any other side.All I ask her that please put a proper portion of corn and sour cream.The Women with glasses seemed unprofessional.What's worse, the manager was incredibly unhelpful and seemed indifferent to addressing any issues. It's a shame because I usually enjoy the food at Chipotle, but this experience left a sour taste in my mouth. I hope they can improve their customer service standards in the future."
Atmosphere: 1
Food: 1
Service: 1
Neil Ellington
Extremely dry food and old.
Atmosphere: 1
Food: 1
Service: 3
lol o vert Lol
They put really good proportions of food and the food was really good it is better than my chipotle in Kings town they should get them checked fr go to this chipotle rnnn
Atmosphere: 5
Food: 5
Service: 5
Yasmin Ramos
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Atmosphere: 5
Food: 5
Service: 5
Andres Hidalgo
Friendly staff. Pretty good food. The place needs a revamp because it looks the same after visiting 10 years later.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burrito Bowl of Rice and Beans Carne Asada, Burrito
Eduardo Wallentin
I ordered steak tacos with beans, rice, salsa and lettuce. Tacos came without steak and beans.
Food: 4
Service: 1
Recommended dishes: Burrito
Mulugeta Birhanu
Title: Inconsistent Hours and Service at Chipotle: Disappointed Customer ExperienceRating: ★★☆☆☆Review:My recent experiences at Chipotle have left me feeling frustrated and disappointed. Despite Google listing their opening hours as 10:45 am to 11 pm, I arrived at 9:00 pm to find the doors already locked and the staff unwilling to serve me, claiming they were closing. However, when I passed by later on my way home, I noticed the restaurant still open and staff members gathered inside. This inconsistency in adhering to their stated hours is unacceptable and reflects poorly on their professionalism.On another occasion, I visited Chipotle at 8:30 pm, ordered my food, and ate peacefully. However, when I requested to use the restroom at 9:15 pm, I was abruptly informed that it was already closed, despite there being ample time before the supposed closing time. This lack of consideration for customer needs is disappointing and reflects poorly on their customer service standards.It appears that this Chipotle location lacks effective management or oversight. The disregard for stated operating hours and inconsistent treatment of customers reflect poorly on the establishment's reputation. I hope that Chipotle addresses these issues promptly to ensure a more positive and reliable customer experience in the future.
Recommended dishes: Burrito
Tommy S. (Tommy)
Great service and staff were so helpful. My food was made to perfection and the price is fair.
Atmosphere: 5
Food: 5
Service: 5
Christian Lucas
Yah-ish.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Barbacoa Bowl, Burrito Bowl of Rice and Beans Carne Asada, Chips, Salad, Steak, Burrito
Sherif Mohamed
I had the worst customer service I have ever seen in my life at any Restaurant or Chipotle..Last night at almost 6pm I went and order my dinner I asked for spicy one spoon the lady added 2 big spoon when I told her only one she got little plastic led and removed some of the spices.. she said is that ok. I felt bad for her so she doesn't have to throw away or pay out of her money.Then I paid. I asked her for CUP ?she said we are out of cups then I said ok can I get soda she said yes I can give cup for thatWhen I told her how come you give me cup for Soda but not for free water Tap she tolds me the manger said so.I asked for the manager. She said we are out of free water cups if you want water you have to buy water bottle..I was shocked and people were shocked from how rude her answer..I told her that doesn't sound correct..Then I told her you know what I do not need to eat from this place any more and return your food for you.. keep it until you give customer free water Tap..When she asked me what is wrong with your food I told her what have happened from her stuff adding too much spicy and I accepted not because I like but only because I do not want to throw away..But since you are have zero customers service I do not want anything from this location anymore..02/14/2024Cood number48000210004011049463
What can I say!. I was hungry and they served me really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Burrito Bowl of Rice and Beans Carne Asada
Katayoun Fotouri
This location is one of my favorite chipotle restaurants .the restaurant is good location ,beautiful soul working there,clean and organized.I definitely recommend it.
Walked in and walked right back out when I saw team members eating the food out of the food that the they are serving to customers. You shouldn't be eating in the food prep area anyway but right out of the customers food!? I've frequented this location in the past but never again. With Chipotles history of food poisoning this isn't a good look and this location and the other location on Willard will be the next location to have a breakout I'm sure.
Maryn C
Staff is quick with orders and food is consistently
I had a disappointing experience at Chipotle recently. I have been going to this chipotle for 3 years but not anymore. The women with glasses tried to charge me 17$ for a bowl. How come a chipotle bowl can cost 17$? I didn’t even get extra chicken or any other side.All I ask her that please put a proper portion of corn and sour cream.The Women with glasses seemed unprofessional.What's worse, the manager was incredibly unhelpful and seemed indifferent to addressing any issues. It's a shame because I usually enjoy the food at Chipotle, but this experience left a sour taste in my mouth. I hope they can improve their customer service standards in the future."
Atmosphere: 1
Food: 1
Service: 1
Extremely dry food and old.
Atmosphere: 1
Food: 1
Service: 3
They put really good proportions of food and the food was really good it is better than my chipotle in Kings town they should get them checked fr go to this chipotle rnnn
Atmosphere: 5
Food: 5
Service: 5
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Atmosphere: 5
Food: 5
Service: 5
Friendly staff. Pretty good food. The place needs a revamp because it looks the same after visiting 10 years later.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burrito Bowl of Rice and Beans Carne Asada, Burrito
I ordered steak tacos with beans, rice, salsa and lettuce. Tacos came without steak and beans.
Food: 4
Service: 1
Recommended dishes: Burrito
Title: Inconsistent Hours and Service at Chipotle: Disappointed Customer ExperienceRating: ★★☆☆☆Review:My recent experiences at Chipotle have left me feeling frustrated and disappointed. Despite Google listing their opening hours as 10:45 am to 11 pm, I arrived at 9:00 pm to find the doors already locked and the staff unwilling to serve me, claiming they were closing. However, when I passed by later on my way home, I noticed the restaurant still open and staff members gathered inside. This inconsistency in adhering to their stated hours is unacceptable and reflects poorly on their professionalism.On another occasion, I visited Chipotle at 8:30 pm, ordered my food, and ate peacefully. However, when I requested to use the restroom at 9:15 pm, I was abruptly informed that it was already closed, despite there being ample time before the supposed closing time. This lack of consideration for customer needs is disappointing and reflects poorly on their customer service standards.It appears that this Chipotle location lacks effective management or oversight. The disregard for stated operating hours and inconsistent treatment of customers reflect poorly on the establishment's reputation. I hope that Chipotle addresses these issues promptly to ensure a more positive and reliable customer experience in the future.
Recommended dishes: Burrito
Great service and staff were so helpful. My food was made to perfection and the price is fair.
Atmosphere: 5
Food: 5
Service: 5
Yah-ish.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Barbacoa Bowl, Burrito Bowl of Rice and Beans Carne Asada, Chips, Salad, Steak, Burrito
I had the worst customer service I have ever seen in my life at any Restaurant or Chipotle..Last night at almost 6pm I went and order my dinner I asked for spicy one spoon the lady added 2 big spoon when I told her only one she got little plastic led and removed some of the spices.. she said is that ok. I felt bad for her so she doesn't have to throw away or pay out of her money.Then I paid. I asked her for CUP ?she said we are out of cups then I said ok can I get soda she said yes I can give cup for thatWhen I told her how come you give me cup for Soda but not for free water Tap she tolds me the manger said so.I asked for the manager. She said we are out of free water cups if you want water you have to buy water bottle..I was shocked and people were shocked from how rude her answer..I told her that doesn't sound correct..Then I told her you know what I do not need to eat from this place any more and return your food for you.. keep it until you give customer free water Tap..When she asked me what is wrong with your food I told her what have happened from her stuff adding too much spicy and I accepted not because I like but only because I do not want to throw away..But since you are have zero customers service I do not want anything from this location anymore..02/14/2024Cood number48000210004011049463
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
What can I say!. I was hungry and they served me really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Burrito Bowl of Rice and Beans Carne Asada
This location is one of my favorite chipotle restaurants .the restaurant is good location ,beautiful soul working there,clean and organized.I definitely recommend it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips, Salad, Steak
Walked in and walked right back out when I saw team members eating the food out of the food that the they are serving to customers. You shouldn't be eating in the food prep area anyway but right out of the customers food!? I've frequented this location in the past but never again. With Chipotles history of food poisoning this isn't a good look and this location and the other location on Willard will be the next location to have a breakout I'm sure.
Staff is quick with orders and food is consistently
Atmosphere: 5
Food: 5
Service: 5
Rude staff and impolite.
Atmosphere: 1
Food: 1
Service: 1