Dunkin'

Slow, dirty, & possibly moldy…not exactly what one hopes for from a food service establishment.

Absurdly understaffed. Line of 9 people left to order via the 1 touchscreen (with a poor user interface with too many steps). One visible employee. To be clear, the poor young lady was working her tush off and likely should be receiving the wages of 2-3 front line employees plus the manager. It’s just a snapshot, but it sure sends signals of negligent/abusive management.

Dirty floors and counters. Again, 100% not the fault of the lone employee working tirelessly to pump out orders.

Terrible water damage that looks to have accumulated for months without repair.

Will gladly walk anywhere else in the future.

Service wait time for basic items is way too ring. Shame on you!!!

It’s cool

Great service

The service is really poor. There are mobile order stands, but it seems like no one checks the tickets to fill orders. I’m guessing they’re understaffed, but I shouldn’t wait 15 minutes for two dozen doughnuts which are already baked.

Not enough seat to sit down at. Service could use a update and whycant we substitute the coffee for refresher for $6 meal that messed up for those who are caffeine sensitive.

The Employees Need to be able to Communicate better than Silence...and ignoring Customers that Spend Good Money on these Products..I hope in the future the staff will get better on creating a Happy Environment for paying Customers

There's no Dunkin here.

Large women ignoring me, even after I tried to greet them. One really nice lady that was cleaning came over to assist me. I should have gotten her name.
The service here is consistently bad and in a horrible location if you’re not riding the metro.
Will not be returning, because of the TERRIBLE service.

Atmosphere: 1

Food: 3

Service: 1

No restrooms for customers. How do you have a food establishment yet close off your restrooms for customers.

Atmosphere: 2

Food: 3

Service: 1

Needs improvement. Ordered 10 minutes ahead. Got there, order wasn’t ready. While waiting for it I was told one of my items was not available. During the wait, I had to remind the young lady about my donuts because she was just walking around. I prefer the Dunkin’ Donuts on Bethesda Avenue instead.

Atmosphere: 1

Service: 1

this business needs a new person the current one can't cope it's needed already

Atmosphere: 2

Food: 3

This Dunkin donuts was horrendous! My friend has a very serious allergy of milk, she told them no milk in her coffee and they put milk in!! She had an extremely allergic reaction after one sip! They were incredibly rude, all of the staff. It was a hostile environment and atmosphere.

Atmosphere: 1

Food: 1

Service: 1

Don’t come here if you’re in a hurry. Not sure why it takes 15 minutes to get one sandwich out.

Atmosphere: 2

Service: 2

Recommended dishes: Munchkins Donut Hole Treats

I had ordered my drink it’s a Iced Chai Latte and ended up getting Coffee. I can’t drink coffee!!! I get headaches. I tried calling the store and the phone is disconnected.

Food: 1