In the morning and midday, service is absolutely terrible. Dunkins are known for being inconsistent, but receiving black coffee instead of hot chocolate (twice!) is a new low. In the afternoon/evening, your order will usually be right but it may take ages as this location seems to only ever staff one person that time of day.
Hike over to the metro station for your Dunkin fix, or try one of the other coffee shops around the block.
Atmosphere: 3
Food: 3
Service: 2
Tom Barbosa
It takes 15 minutes to prepare a coffee; I ordered it in advance through the app. Incompetent employees.
Atmosphere: 1
Talal Nsouli
Syed is an excellent staff very professional and very kind he makes us feel at home. He is an excellent asset for Dunkin’ Donuts. Thank you Syed
Atmosphere: 5
Food: 5
Service: 5
Laura Marie
10 mins for a medium black coffee?! Customer service at this location is worse than the metro location and that one is pretty bad. I finally walked over to Williams-Sonoma and purchased a Delonghi☕️ Later Dunkin ✌🏾
Atmosphere: 1
Food: 1
Service: 1
P AF
This location is a disaster. Snail slow, and they prefer customers order from a tablet rather than a cashier. After waiting 15 minutes for an iced latte they made it incorrectly.
Atmosphere: 1
Food: 1
Service: 1
Julio Gutierrez
Excellent place
Atmosphere: 5
Food: 5
Service: 5
Stacey Taylor
I came into your store on Elm street in Bethesda today. I asked for a cup of water. I was charged $1.00. Someone else went in about 5 minutes after me and his was free. The employee didn't tell me they had certain cups that were free. I feel as though that was wrong and that he just wanted to get my money even though it was just one dollar It's not about the dollar, it's the principle
Food: 1
Service: 1
Noam Israel
This location is extremely busy, and I understand that. However, I walked into the store and had to wait 15 minutes for someone to take my order, which is simply unacceptable. I ordered a black coffee and a cream cheese bagel. While I received the coffee after five minutes, the cream cheese bagel was overlooked. After waiting an additional 10 minutes with no sign of my bagel, I decided to leave. This level of service is not what I expect, even in a busy environment.
fatima villalta
I came to this store today and they were dealing with a leakage, while 2 of their workers were trying their best to help everyone and fix the issue meanwhile Melissa was there complaining asking to call the manager and she didn’t even want to go behind the counter because the leakage was there. she was unable to help me with my Mobile order cause apparently she was too busy in her phone finding out what to do for national pie day!!! Thank you very much to the other 2 workers who were trying their best to keep everything moving!! 🙏🏻
Good service, great food, and quick pick me up if need
Tey Nolan
This morning, I decided to give Dunkin’ Donuts in Bethesda a try, even though I usually only stop by Dunkin’ in airports out of convenience. I was craving an English breakfast sandwich to take home, but I ended up leaving without ordering, all because of the shocking customer service I witnessed.
When I walked in, a woman was ordering ahead of me, and she politely asked the cashier if they could remove the bacon from her sandwich, explaining that it didn’t suit her. His response was startling—he cut her off with a condescending tone, saying, “Ma’am, just so you know, we don’t make substitutions here. I have upper management meetings about this, and maybe other Dunkin’ locations accommodate requests like that, but we won’t.”
The woman looked at him, visibly confused, probably because she was used to getting simple adjustments at Dunkin’ without any fuss. She clarified, saying she wasn’t asking for a discount; she just didn’t want the bacon on her sandwich. Instead of handling it gracefully, he doubled down on his attitude, making the whole interaction unnecessarily tense.
Undeterred, she moved on and asked for a latte. But the rudeness continued, as he replied, “A latte is not going to be possible right now,” in the same dismissive tone. At that point, I couldn’t believe what I was hearing. It’s on the menu, so if they couldn’t make it, he could’ve at least communicated that politely. The woman, clearly flustered, turned to the rest of us and apologized, saying, “I’m not trying to make this difficult; I just want to get my food and go.” Another customer nearby stepped in, telling the cashier he was being rude, but nothing seemed to faze him.
At that point, I decided I wouldn’t spend a single dollar there. I walked out, genuinely taken aback by how poorly that customer was treated, and I couldn’t imagine dealing with that level of attitude myself.
The guy was young and of African American descent!
Atmosphere: 1
Service: 1
Megan Adams
Daniel was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
RyZe Klan Gamers
EXCELLENT service. I usually come here during their busy hours in the morning and the workers here make it seem like light work. On top of that they knew half the customers orders before they even got to the register, THATS how you do service! Thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Joan MacCartee
This place takes no responsibility for, and won’t refund, unfilled orders. Do NOT get Uber to deliver from here unless you don’t want your complete order. Worst part: they don’t care.
In the morning and midday, service is absolutely terrible. Dunkins are known for being inconsistent, but receiving black coffee instead of hot chocolate (twice!) is a new low. In the afternoon/evening, your order will usually be right but it may take ages as this location seems to only ever staff one person that time of day.
Hike over to the metro station for your Dunkin fix, or try one of the other coffee shops around the block.
Atmosphere: 3
Food: 3
Service: 2
It takes 15 minutes to prepare a coffee; I ordered it in advance through the app. Incompetent employees.
Atmosphere: 1
Syed is an excellent staff very professional and very kind he makes us feel at home. He is an excellent asset for Dunkin’ Donuts. Thank you Syed
Atmosphere: 5
Food: 5
Service: 5
10 mins for a medium black coffee?! Customer service at this location is worse than the metro location and that one is pretty bad. I finally walked over to Williams-Sonoma and purchased a Delonghi☕️ Later Dunkin ✌🏾
Atmosphere: 1
Food: 1
Service: 1
This location is a disaster. Snail slow, and they prefer customers order from a tablet rather than a cashier. After waiting 15 minutes for an iced latte they made it incorrectly.
Atmosphere: 1
Food: 1
Service: 1
Excellent place
Atmosphere: 5
Food: 5
Service: 5
I came into your store on Elm street in Bethesda today.
I asked for a cup of water.
I was charged $1.00.
Someone else went in about 5 minutes after me and his was free.
The employee didn't tell me they had certain cups that were free.
I feel as though that was wrong and that he just wanted to get my money even though it was just one dollar
It's not about the dollar, it's the principle
Food: 1
Service: 1
This location is extremely busy, and I understand that. However, I walked into the store and had to wait 15 minutes for someone to take my order, which is simply unacceptable. I ordered a black coffee and a cream cheese bagel. While I received the coffee after five minutes, the cream cheese bagel was overlooked. After waiting an additional 10 minutes with no sign of my bagel, I decided to leave. This level of service is not what I expect, even in a busy environment.
I came to this store today and they were dealing with a leakage, while 2 of their workers were trying their best to help everyone and fix the issue meanwhile Melissa was there complaining asking to call the manager and she didn’t even want to go behind the counter because the leakage was there. she was unable to help me with my Mobile order cause apparently she was too busy in her phone finding out what to do for national pie day!!! Thank you very much to the other 2 workers who were trying their best to keep everything moving!! 🙏🏻
Nice service.
Restaurantji Recommends
Good service, great food, and quick pick me up if need
This morning, I decided to give Dunkin’ Donuts in Bethesda a try, even though I usually only stop by Dunkin’ in airports out of convenience. I was craving an English breakfast sandwich to take home, but I ended up leaving without ordering, all because of the shocking customer service I witnessed.
When I walked in, a woman was ordering ahead of me, and she politely asked the cashier if they could remove the bacon from her sandwich, explaining that it didn’t suit her. His response was startling—he cut her off with a condescending tone, saying, “Ma’am, just so you know, we don’t make substitutions here. I have upper management meetings about this, and maybe other Dunkin’ locations accommodate requests like that, but we won’t.”
The woman looked at him, visibly confused, probably because she was used to getting simple adjustments at Dunkin’ without any fuss. She clarified, saying she wasn’t asking for a discount; she just didn’t want the bacon on her sandwich. Instead of handling it gracefully, he doubled down on his attitude, making the whole interaction unnecessarily tense.
Undeterred, she moved on and asked for a latte. But the rudeness continued, as he replied, “A latte is not going to be possible right now,” in the same dismissive tone. At that point, I couldn’t believe what I was hearing. It’s on the menu, so if they couldn’t make it, he could’ve at least communicated that politely. The woman, clearly flustered, turned to the rest of us and apologized, saying, “I’m not trying to make this difficult; I just want to get my food and go.” Another customer nearby stepped in, telling the cashier he was being rude, but nothing seemed to faze him.
At that point, I decided I wouldn’t spend a single dollar there. I walked out, genuinely taken aback by how poorly that customer was treated, and I couldn’t imagine dealing with that level of attitude myself.
The guy was young and of African American descent!
Atmosphere: 1
Service: 1
Daniel was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
EXCELLENT service. I usually come here during their busy hours in the morning and the workers here make it seem like light work. On top of that they knew half the customers orders before they even got to the register, THATS how you do service! Thumbs up!
Atmosphere: 5
Food: 5
Service: 5
This place takes no responsibility for, and won’t refund, unfilled orders. Do NOT get Uber to deliver from here unless you don’t want your complete order. Worst part: they don’t care.
Service: 1
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