McDonald's

I had a fantastic experience thanks to Marisol who assisted me tonight. She was incredibly friendly, attentive, and professional. My order was handled quickly and accurately, and their positive attitude truly made my visit better. Excellent customer service — thank you for doing such a great job!

Atmosphere: 4

Food: 5

Service: 5

Terrible customer service

Atmosphere: 2

Food: 1

Service: 1

Zero stars. I had an online order with a confirmation number, but the store manager refused to give me my food. Another customer with the same name came in, and even though his confirmation number did not match, the manager tried to give my order to him. I was treated with suspicion and disrespect, which felt racially motivated. After waiting over 10 minutes, I finally got my food. This experience was unacceptable.

Service: 1

I literally hate this McDonald's with a passion.
My recent visit to this McDonald's location was extremely disappointing due to the terrible quality of the customer service.
​The staff appeared unprofessional and seemed to lack basic training in courtesy and efficiency. From placing the order to receiving it, the entire process felt disorganized and frustrating. There was a noticeable lack of attentiveness, and several employees I interacted with were curt, unhelpful, and displayed a poor attitude.
​Specifically, the interaction at the counter. The lady handling the transaction Sat Morn 9.30 am on 12/13/25 was dismissive, failed to listen properly to the order, and acted as if providing service was an inconvenience. This behavior created a very negative and unwelcoming atmosphere.
​A fast-food experience should be quick and friendly. This was neither. The poor attitude and lack of professionalism from the team truly detracted from the meal and ensured that I will be taking my business elsewhere in the future. Management urgently needs to address the issues with customer service training and professionalism at this establishment.
Also they need to practice saying please and thank you.

Atmosphere: 1

Food: 1

Service: 1

Zero customer service skills at the register
If you are at Montgomery Mall, save yourself the frustration and skip this McDonald’s. The staff working the registers have absolutely no customer service skills. There was no greeting, no eye contact, and an overall attitude that made me feel like I was inconveniencing them just by ordering.
It’s fast food, so I don’t expect white-glove service, but basic politeness shouldn't be too much to ask. The staff here is rude, dismissive, and clearly untrained in how to speak to customers. Management needs to step in because the current service level is unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Excellent service and a warm atmosphere

Atmosphere: 5

Food: 4

Service: 5

As the other reviews noted, food quality here is bad and this McDonald's is somehow almost $1-$2 per item compared to others. Happy meals here at $8 for reference. Skip

Atmosphere: 2

Food: 1

Service: 1

I didn't expect my sandwich to be overcooked like this!

Atmosphere: 3

Food: 1

Service: 3

It was a nice stop between my long shopping :) nice staff, fast service!

Atmosphere: 5

Food: 5

Service: 5

I got reward points for a caramel frappe they let me choose the size For the cup I did large they give me a medium

Atmosphere: 5

Food: 5

Service: 4

It was fine. The 5 dollar value meal is worth it. My wife and I bought two of them and then split a Cinnabon from the store around the corner. The total came out to around $18 dollars.

Atmosphere: 5

Food: 4

Service: 4

Thank you Cecilia. You're awesome.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: French Fries

This double cheese burger was nasty , it look nasty it cause bacteria wonder who made this nasty sandwich in the back i don't want mc donalds people make my food , they messed up people sandwich and ima blame the people who made it

Atmosphere: 5

Food: 1

Service: 5

This double cheese burger was nasty , it look nasty it cause bacteria wonder who made this nasty sandwich in the back i don't want mc donalds people make my food , they messed up people sandwich and ima blame the people who made it

Atmosphere: 5

Food: 1

Service: 5

Only McDonald’s in America that doesn’t offer drink refills.

Atmosphere: 1

Food: 3

Service: 1