If you have a Nespresso machine, either the original or the Virtuo model, this place is for you. They have a select set of flavors you can sample in the store. There's almost never a wait when I go there. And they have all the flavors available. You can also buy machines and other accessories. It links up with your rewards account in store as well as online
Atmosphere: 5
Food: 5
Service: 5
Luv Nature
I've been drinking nespresso virtuo coffees, I like it, usually buy online, but this time store was on my way home, bought 8 sleeves, supposed get one free sleeves, but the lady on the left counter said no deal is going on. my friend went to the store in Tysons corner and got 1 free sleeves after buying 8, same day.
Atmosphere: 4
Food: 4
Service: 1
FinnAgain
We were attended to by Aby and Leslie, both of whom were incredibly kind and helpful. Our family knows very little about coffee, but Aby was very patient with all of our questions. Overall a lovely experience.
Atmosphere: 5
Food: 5
Service: 5
Lisa D.
Everything is super clean and organized. Everyone is VERY friendly. I think $1 cup of homemade coffee is insane. It works out to $80 a POUND. I rely on my French press and save this mostly for company.
aretha chum
Staff was very helpful when my mother and I stopped by. They were able to brew a decaf coffee for her. Store associate was able to honor the online promotion. Great customer service!
Margaret
Best customer service
Margaret
Don’t have your own Nespresso machine? Stop in and have a free sample. ☕️
Allan Freedman
I reluctantly love this place. The prices are expensive. Well not Starbucks expensive, but pricey for home coffee. And then I make a cup on my Nespresso machine. Holy cow, it's so good. Decadent and awesome. So yes, I swallow my bill and enjoy the best cup of coffee, every time, at home.
Yuki Yamilet
The man who attended me 7 days ago was so nice and immediately attended me and my partner, and offer me different flavor coffee. I ended up with the hazelnut flavor coffee, I didn’t buy anything unfortunately but I would recommend my friends to come here. And will come back to buy my own coffee machine for any of my future coffee
julissa mejia
The man who attended me 7 days ago was so nice and immediately attended me and my partner, and offer me different flavor coffee. I ended up with the hazelnut flavor coffee, I didn’t buy anything unfortunately but I would recommend my friends to come here. And will come back to buy my own coffee machine for any of my future coffee
Always wonderful customer service here! Asst. Manager, Josh is always particularly helpful and informative.Nespresso is my all-time favorite coffee company—I’ve been to branches all over the world! Keep up the great work!
Mark Hamrick
I seldom give out 5 stars but I can't think of a suggestion that would have this store perform better. The staff members are typically very helpful, most of all the store manager. The other part of the equation is that this is ultimately a luxury product with home brewed coffee going for about $1 a serving. So, the level of professionalism is in keeping with the luxury approach. A couple of features that I appreciate most about this store, none of which should be surprising:1) The opportunity to taste certain blends is a nice one. Keep in mind it will be hot coffee/espresso in a paper cup. Ice or creamers are not an option. You'll need to go to the nearby Starbucks for that. Unlike, say the store in Beverly Hills, there's not a full-service coffee bar here. But the free samples are a nice feature. Samples of all the products offered for sale are not an option, just fyi.2) Whether shopping for a machine, glassware, or a new blend, particularly the seasonal offerings, the staff is typically quite knowledgeable about what they have. So, questions are a good option if in information gathering mode.Because of the location in one of the area's most popular malls, there can be a bit of a wait here. But it usually isn't too bad. Some of the staffers can be a bit on the officious or impersonal side. If I were managing them, I'd remind them that they're straddling a line between retail and hospitality in the sense of being a sort of coffee bar/store. Being fully welcoming just might drive a few extra sales. But that's not a universal issue, just one I've noticed from time to time, since I can be more on the chatty (Dad-joke) side. Keep in mind this is located in the middle of the mall, so there might be a bit of a walk involved. It is located in the wing between the Apple store and Nordstrom on the upper level.
Ashley Varela
Hit or miss with customer service. The person behind the sample station was not welcoming or friendly at all. I asked if I could have a top for my open cup hot coffee and he rolled his eyes.
Luis S.
Yesterday evening 1/21, my wife and I walked into the Nespresso store about half an hour before closing. I'm interested in purchasing a Nespresso, so she encouraged me to stop by the store to keep learning more. The store had no customers and although we entered with enthusiasm and curiosity, we left the store underwhelmed. Neither of the two employees working behind the register of the store greeted us or acknowledged us. It wasn't until we went up to them and I asked a question regarding the Nespresso pods. The employee reluctantly engaged with us and it felt like we were digging for information and bit of a nuisance to him. I get that the store was close to closing, but what's the point of working in retail/sales and not really wanting to engage customers interested in your products? We'll probably check out another retail location with better customer service if we decide to purchase a machine.
Sandhya T.
I receently bought a nespresso machine, and needless to say, I'm in love. But I had the PLEASURE of going into the Nespresso store and being helped by Emily. Emily was such a delight and she's so kind and so helpful. When I told her I was having issues with my machine, she helped the best she could, and was fun to chitchat with! Loved my first time being in Nespresso!
If you have a Nespresso machine, either the original or the Virtuo model, this place is for you. They have a select set of flavors you can sample in the store. There's almost never a wait when I go there. And they have all the flavors available. You can also buy machines and other accessories. It links up with your rewards account in store as well as online
Atmosphere: 5
Food: 5
Service: 5
I've been drinking nespresso virtuo coffees, I like it, usually buy online, but this time store was on my way home, bought 8 sleeves, supposed get one free sleeves, but the lady on the left counter said no deal is going on. my friend went to the store in Tysons corner and got 1 free sleeves after buying 8, same day.
Atmosphere: 4
Food: 4
Service: 1
We were attended to by Aby and Leslie, both of whom were incredibly kind and helpful. Our family knows very little about coffee, but Aby was very patient with all of our questions. Overall a lovely experience.
Atmosphere: 5
Food: 5
Service: 5
Everything is super clean and organized. Everyone is VERY friendly. I think $1 cup of homemade coffee is insane. It works out to $80 a POUND. I rely on my French press and save this mostly for company.
Staff was very helpful when my mother and I stopped by. They were able to brew a decaf coffee for her. Store associate was able to honor the online promotion. Great customer service!
Best customer service
Don’t have your own Nespresso machine? Stop in and have a free sample. ☕️
I reluctantly love this place. The prices are expensive. Well not Starbucks expensive, but pricey for home coffee. And then I make a cup on my Nespresso machine. Holy cow, it's so good. Decadent and awesome. So yes, I swallow my bill and enjoy the best cup of coffee, every time, at home.
The man who attended me 7 days ago was so nice and immediately attended me and my partner, and offer me different flavor coffee. I ended up with the hazelnut flavor coffee, I didn’t buy anything unfortunately but I would recommend my friends to come here. And will come back to buy my own coffee machine for any of my future coffee
The man who attended me 7 days ago was so nice and immediately attended me and my partner, and offer me different flavor coffee. I ended up with the hazelnut flavor coffee, I didn’t buy anything unfortunately but I would recommend my friends to come here. And will come back to buy my own coffee machine for any of my future coffee
Restaurantji Recommends
Always wonderful customer service here! Asst. Manager, Josh is always particularly helpful and informative.Nespresso is my all-time favorite coffee company—I’ve been to branches all over the world! Keep up the great work!
I seldom give out 5 stars but I can't think of a suggestion that would have this store perform better. The staff members are typically very helpful, most of all the store manager. The other part of the equation is that this is ultimately a luxury product with home brewed coffee going for about $1 a serving. So, the level of professionalism is in keeping with the luxury approach. A couple of features that I appreciate most about this store, none of which should be surprising:1) The opportunity to taste certain blends is a nice one. Keep in mind it will be hot coffee/espresso in a paper cup. Ice or creamers are not an option. You'll need to go to the nearby Starbucks for that. Unlike, say the store in Beverly Hills, there's not a full-service coffee bar here. But the free samples are a nice feature. Samples of all the products offered for sale are not an option, just fyi.2) Whether shopping for a machine, glassware, or a new blend, particularly the seasonal offerings, the staff is typically quite knowledgeable about what they have. So, questions are a good option if in information gathering mode.Because of the location in one of the area's most popular malls, there can be a bit of a wait here. But it usually isn't too bad. Some of the staffers can be a bit on the officious or impersonal side. If I were managing them, I'd remind them that they're straddling a line between retail and hospitality in the sense of being a sort of coffee bar/store. Being fully welcoming just might drive a few extra sales. But that's not a universal issue, just one I've noticed from time to time, since I can be more on the chatty (Dad-joke) side. Keep in mind this is located in the middle of the mall, so there might be a bit of a walk involved. It is located in the wing between the Apple store and Nordstrom on the upper level.
Hit or miss with customer service. The person behind the sample station was not welcoming or friendly at all. I asked if I could have a top for my open cup hot coffee and he rolled his eyes.
Yesterday evening 1/21, my wife and I walked into the Nespresso store about half an hour before closing. I'm interested in purchasing a Nespresso, so she encouraged me to stop by the store to keep learning more. The store had no customers and although we entered with enthusiasm and curiosity, we left the store underwhelmed. Neither of the two employees working behind the register of the store greeted us or acknowledged us. It wasn't until we went up to them and I asked a question regarding the Nespresso pods. The employee reluctantly engaged with us and it felt like we were digging for information and bit of a nuisance to him. I get that the store was close to closing, but what's the point of working in retail/sales and not really wanting to engage customers interested in your products? We'll probably check out another retail location with better customer service if we decide to purchase a machine.
I receently bought a nespresso machine, and needless to say, I'm in love. But I had the PLEASURE of going into the Nespresso store and being helped by Emily. Emily was such a delight and she's so kind and so helpful. When I told her I was having issues with my machine, she helped the best she could, and was fun to chitchat with! Loved my first time being in Nespresso!