Workers Alway come to my table and ask if I order something, all the time forcing to buy something or leave the place.
Michelle Aberdeen
This is what I received from DoorDash today. There was no bag. No seal. Drink was partially gone. I had the same experience yesterday, i ordered two drinks and I received it with no bag no seal. I was so upset and disgusted I through the sting away. Today again I received this. I called the store and spoke with JJ she was nasty, rude and disrespectful. Not only did she not take accountability or apologize she told me to call HR and they can pull the cameras. I am highly offended. I am appalled and I am angry. This store in general the employees are every nonchalant, rude and not very friendly past greeting you sometimes when you walk in. I will for sure get the cameras pulled. I will for sure see about taking legal . I could have got poisoned they could have slipped something in my drink. Without the protection how will I know my drink was not tampered with ? On top of that the drink was not even full as you can see. Clearly the people at this location do not care about How they treat their customers because there are no consequences. Or upper management and that confirms it with the way I was spoken to by this person JJ. I have had so many issues with the negligence, disrespect, and safety issues at this location. Earlier this morning I ordered a latte extra hot, they did not put any safety sleeve on ot or anything when I grabbed the drink and walked outside I was struggling to hold the cup then I realized why, a minute later my cup is falling and I burn the back of my hand. I will have the camera pulled for that as well since she suggested earlier that I was a liar but suggesting I get the camera pulled. How offensive and rude. I wonder why I am being treated like that ? Definitely looking into legal options. Shame on you people.
Keith Allen
Custom Ink is located in this building,Bethesda
Nick Collins
The outdoor plaza area outside is quite nice and relaxing with lots of places to sit.
Carl Allen
I came here and not even 5 minutes goes by before someone approaches me to inform me that I have to purchase something to be here. I know for a FACT that everyone who comes here doesn't purchase something, but yet they approached me a BLACK MAN!!! I saw NO ONE approached a white customer and they don't have any kind purchase in front of them. Terrible discrimination at it's highest.
Xulam Azad
Disappointing and Inconsiderate Service
I had an extremely disappointing experience at this Starbucks location. I urgently needed to use the restroom and politely asked if I could do so. However, the staff refused access unless I made a purchase. I explained that I was fasting and unable to eat or drink until a certain time, but they showed no flexibility or understanding of my situation.
Despite the store not being particularly busy, I was still required to buy something just to use the restroom. Begrudgingly, I purchased a coffee that I didn’t even drink, only to find that the restroom was incredibly dirty and poorly maintained—completely unacceptable for a place that serves food and drinks.
This experience left me feeling unwelcome and disappointed in the lack of basic human decency. Starbucks should train its employees to handle such situations with more empathy, especially considering their public stance on inclusivity. I expected better and will definitely think twice before returning.
angelica miranda
Today Saturday , there were 3 people standing outside at 5:55 am , never open the door until 6 :30 ., one of the customer said let us be inside , the staff was rude . I would like to send and email to the cooperate ,can someone reply to this message
Naza Hamza
This place makes the best iced matcha I’ve ever had
Atmosphere: 5
Food: 5
Service: 5
k r
I ordered a simple cappuccino ten minutes ago. Still waiting.
Atmosphere: 5
Food: 1
Service: 1
Dawit Hailu
Terrible service, I would never go here again if I were you, to whomever looks at this review. It took over 20 MINUTES for them to make a LATTE and a DRAGON DRINK! Absolutely ridiculous! And there was something funny with the drinks, as it made me sick to my throat, so I had to throw away a waste of $10! Never go to this Starbucks location, there are way better ones in Maryland, such as the ones in Montgomery Mall and East-West Highway. Thank you for reading this review! Ps.I know it was a malfunction in the machinery, but there were other people who waited over 50 MINUTES, I mean, CONE ON!
This location is connected to a hotel which means you need to ask for a hotel key card to use the restroom. Staff was professional and nice.
Atmosphere: 3
Food: 5
Service: 5
Steve mannino
Great outdoor seating and super pet friendly
Wheelchair accessibility: There is a large ramp
Atmosphere: 4
Food: 4
Service: 4
Kat
The barista who took my order, Brian, was incredibly friendly and helpful. The drink came out quick. The atmosphere is relaxing and great for laptop work.
Atmosphere: 5
Food: 5
Service: 5
Krystalyn Yeakley
I came in right before closing tonight so I appreciate that they still served me. The lady was very nice and I noticed it was very clean there while I waited.
Atmosphere: 5
Service: 5
Andres Hidalgo
Great staff. Coffee meh. I visited to meet friends that I haven't seen for years. It was pretty cozy.
Workers Alway come to my table and ask if I order something, all the time forcing to buy something or leave the place.
This is what I received from DoorDash today. There was no bag. No seal. Drink was partially gone. I had the same experience yesterday, i ordered two drinks and I received it with no bag no seal. I was so upset and disgusted I through the sting away. Today again I received this. I called the store and spoke with JJ she was nasty, rude and disrespectful. Not only did she not take accountability or apologize she told me to call HR and they can pull the cameras. I am highly offended. I am appalled and I am angry. This store in general the employees are every nonchalant, rude and not very friendly past greeting you sometimes when you walk in. I will for sure get the cameras pulled. I will for sure see about taking legal . I could have got poisoned they could have slipped something in my drink. Without the protection how will I know my drink was not tampered with ? On top of that the drink was not even full as you can see. Clearly the people at this location do not care about How they treat their customers because there are no consequences. Or upper management and that confirms it with the way I was spoken to by this person JJ. I have had so many issues with the negligence, disrespect, and safety issues at this location. Earlier this morning I ordered a latte extra hot, they did not put any safety sleeve on ot or anything when I grabbed the drink and walked outside I was struggling to hold the cup then I realized why, a minute later my cup is falling and I burn the back of my hand. I will have the camera pulled for that as well since she suggested earlier that I was a liar but suggesting I get the camera pulled. How offensive and rude. I wonder why I am being treated like that ? Definitely looking into legal options. Shame on you people.
Custom Ink is located in this building,Bethesda
The outdoor plaza area outside is quite nice and relaxing with lots of places to sit.
I came here and not even 5 minutes goes by before someone approaches me to inform me that I have to purchase something to be here. I know for a FACT that everyone who comes here doesn't purchase something, but yet they approached me a BLACK MAN!!! I saw NO ONE approached a white customer and they don't have any kind purchase in front of them. Terrible discrimination at it's highest.
Disappointing and Inconsiderate Service
I had an extremely disappointing experience at this Starbucks location. I urgently needed to use the restroom and politely asked if I could do so. However, the staff refused access unless I made a purchase. I explained that I was fasting and unable to eat or drink until a certain time, but they showed no flexibility or understanding of my situation.
Despite the store not being particularly busy, I was still required to buy something just to use the restroom. Begrudgingly, I purchased a coffee that I didn’t even drink, only to find that the restroom was incredibly dirty and poorly maintained—completely unacceptable for a place that serves food and drinks.
This experience left me feeling unwelcome and disappointed in the lack of basic human decency. Starbucks should train its employees to handle such situations with more empathy, especially considering their public stance on inclusivity. I expected better and will definitely think twice before returning.
Today Saturday , there were 3 people standing outside at 5:55 am , never open the door until 6 :30 ., one of the customer said let us be inside , the staff was rude .
I would like to send and email to the cooperate
,can someone reply to this message
This place makes the best iced matcha I’ve ever had
Atmosphere: 5
Food: 5
Service: 5
I ordered a simple cappuccino ten minutes ago. Still waiting.
Atmosphere: 5
Food: 1
Service: 1
Terrible service, I would never go here again if I were you, to whomever looks at this review. It took over 20 MINUTES for them to make a LATTE and a DRAGON DRINK! Absolutely ridiculous! And there was something funny with the drinks, as it made me sick to my throat, so I had to throw away a waste of $10! Never go to this Starbucks location, there are way better ones in Maryland, such as the ones in Montgomery Mall and East-West Highway. Thank you for reading this review! Ps.I know it was a malfunction in the machinery, but there were other people who waited over 50 MINUTES, I mean, CONE ON!
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
This location is connected to a hotel which means you need to ask for a hotel key card to use the restroom. Staff was professional and nice.
Atmosphere: 3
Food: 5
Service: 5
Great outdoor seating and super pet friendly
Wheelchair accessibility: There is a large ramp
Atmosphere: 4
Food: 4
Service: 4
The barista who took my order, Brian, was incredibly friendly and helpful. The drink came out quick. The atmosphere is relaxing and great for laptop work.
Atmosphere: 5
Food: 5
Service: 5
I came in right before closing tonight so I appreciate that they still served me. The lady was very nice and I noticed it was very clean there while I waited.
Atmosphere: 5
Service: 5
Great staff. Coffee meh. I visited to meet friends that I haven't seen for years. It was pretty cozy.
Atmosphere: 5
Food: 4
Service: 5
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