My family and I came in to have some ice cream. There were two staff members initially they appeared very helpful. After we ordered and were about to sit down and eat our ice cream, I asked for a spoon. The young lady pointed to some spoons in what looked like a can. I looked inside the can, and it was dirty. At this point, I thought this could not be what she was referring to, and I assumed it was the can where customers put dirty spoons after tasting, so I once again asked if those were the spoons she was referring to. She said yes. I informed her that the inside of the can was dirty. She became visibly annoyed , grabbed another can with some spoons, and slammed it down on the counter. This sound caused everyone to look up. She then took the original can and tossed it on a counter behind her.
This happened on February 23, 2025, between 3:30 pm and 3:45 pm. I am including the time so that managers can know who exactly was on duty. The young lady who did this was wearing long faux locs, she had on lashes and was very light skin. I am putting the description of the young lady because I don't know her name.
If you do not like your job, please find something that you can excel at because without customers, you don't have a job. Be mindful when you deal with members of the public because customers are the ones who really pay you. No one was rude or disrespectful to you for you to behave that way. I wish you had done this before I submitted my tip.
I wish you all the best and truly hope you take a moment to quickly discover your calling because it is currently questionable.
Joseph Ivanov
Nice ice cream shop. They have some great flavors in here and the temperature the ice cream is served is nice. Mix in toppings is their classic touch which allows for customization. They also have some pre created sundaes some of which are really incredible. Line can get long on a hot day, but the folks there work hard to accomadate everyone.
Dietary restrictions: There are some sorbets if cant have milk, but those are limited and flavors seem to rotate
Kid-friendliness: Kids love ice cream
Atmosphere: 3
Food: 5
Service: 5
Mark
The most expensive ice cream I’ve ever had. It was good though, I just had to take out a loan to get my family of three for 6 total scoops.
Atmosphere: 3
Food: 4
Service: 4
Jayla Mason
I've been to this Cold Stone previously many times. However, I had a wonderful experience on November 02, 2024 at about 7:45 P.M. Employees Karin and Riley made the experience so nice. With there warm smiles and welcoming energy. Plus, the ice cream and cupcakes were delicious! Make sure to visit this establishment. ?
Atmosphere: 5
Food: 5
Service: 5
Nadine Reid
I come to this location everytime becuase it is close to home and the service is poor each time. Went to dinner with family for my birthday and we decided to end the night with some ice cream. With much reluctancy we went to Cold Stone in FreeState Shopping Center off Annapolis Road. The ladies behind the counter act as if it was a bother to place an order. I wanted two flavors of ice cream with nuts folded and smashed into the ice cream. That is not what I received. So, to give the server the benefit of the dought, I asked if the nut was folded in and crushed. She said no and showed me that the nuts were just poured on top and in their original state. I asked her if she could work them in. She gave me a look as if it was too much to ask. She barely folded them in and them charge me extra for my order. But wait I forgot to order a "like it" order of plain vanilla ice cream for my mom. I told them that I wanted one more order and they all looked at each other as if I again asking too much of them. The order was served up sloppy with ice cream oozing out sides. We again bothered the ladies by asking for another told that was not dripping with ice cream. I spent almost $50 dollars tonight on ice cream where I could have went across the street and got better service at Harris Teeter buying a gallon of ice cream for less than a third of the price. "Three strikes your out"
Atmosphere: 1
Food: 1
Service: 1
M M (MM)
I want to give a glowing review to Karen and Riley, who made amazing ice cream and cupcakes for me and my sister! They were so sweet and made our night, and we hope we made their night too. We came in at around 7:45 pm and left around 8:00 pm, so quick service too. :)!!
Atmosphere: 5
Food: 5
Service: 5
Yve M
IG: @yveee_
Atmosphere: 5
Food: 5
Service: 5
Sadiqul “Sadi_cool” Khan
Save your money and go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Janet Love
They suck. Plain and simple. Staff cares more about leaving for the night than servicing the customer. There’s a sigh after everything. If you don’t want to be an Ice cream specialist, choose another field non customer facing. The end. Keep the waffle cones and bowls fresh, hard as a rock. New staff this cold stone
Atmosphere: 1
Food: 1
Service: 1
Eddie Gleason
Most unprofessional business I've visted in awhile. A bunch of teenagers playing amd laughing without any Adult Supervison. Had questions, snark and quick response and waited way too long for service.
We ordered a cake for my husband's birthday. It was packed up in a bag when we got it and when we got home we saw what a bad job they did with this cake. The bottom seems to have partly melted and been shoved out the other side. These are too expensive to be this poorly made.
Atmosphere: 3
Food: 3
Service: 3
Lisa Lisa
This location has very nice staff, very clean and great ice ream.
Michelle A.
I visited the Bowie location last week, and was assisted by Kim. She was awesome! The customer service was top-notch! She created my ice cream mixture just as requested and even engaged in polite conversation while she prepared my order. The delicious ice cream was the cherry on top of my visit!
My family and I came in to have some ice cream. There were two staff members initially they appeared very helpful. After we ordered and were about to sit down and eat our ice cream, I asked for a spoon. The young lady pointed to some spoons in what looked like a can. I looked inside the can, and it was dirty. At this point, I thought this could not be what she was referring to, and I assumed it was the can where customers put dirty spoons after tasting, so I once again asked if those were the spoons she was referring to. She said yes. I informed her that the inside of the can was dirty. She became visibly annoyed , grabbed another can with some spoons, and slammed it down on the counter. This sound caused everyone to look up. She then took the original can and tossed it on a counter behind her.
This happened on February 23, 2025, between 3:30 pm and 3:45 pm. I am including the time so that managers can know who exactly was on duty. The young lady who did this was wearing long faux locs, she had on lashes and was very light skin. I am putting the description of the young lady because I don't know her name.
If you do not like your job, please find something that you can excel at because without customers, you don't have a job. Be mindful when you deal with members of the public because customers are the ones who really pay you. No one was rude or disrespectful to you for you to behave that way. I wish you had done this before I submitted my tip.
I wish you all the best and truly hope you take a moment to quickly discover your calling because it is currently questionable.
Nice ice cream shop. They have some great flavors in here and the temperature the ice cream is served is nice. Mix in toppings is their classic touch which allows for customization. They also have some pre created sundaes some of which are really incredible. Line can get long on a hot day, but the folks there work hard to accomadate everyone.
Dietary restrictions: There are some sorbets if cant have milk, but those are limited and flavors seem to rotate
Kid-friendliness: Kids love ice cream
Atmosphere: 3
Food: 5
Service: 5
The most expensive ice cream I’ve ever had. It was good though, I just had to take out a loan to get my family of three for 6 total scoops.
Atmosphere: 3
Food: 4
Service: 4
I've been to this Cold Stone previously many times. However, I had a wonderful experience on November 02, 2024 at about 7:45 P.M.
Employees Karin and Riley made the experience so nice. With there warm smiles and welcoming energy. Plus, the ice cream and cupcakes were delicious!
Make sure to visit this establishment. ?
Atmosphere: 5
Food: 5
Service: 5
I come to this location everytime becuase it is close to home and the service is poor each time. Went to dinner with family for my birthday and we decided to end the night with some ice cream. With much reluctancy we went to Cold Stone in FreeState Shopping Center off Annapolis Road. The ladies behind the counter act as if it was a bother to place an order. I wanted two flavors of ice cream with nuts folded and smashed into the ice cream. That is not what I received. So, to give the server the benefit of the dought, I asked if the nut was folded in and crushed. She said no and showed me that the nuts were just poured on top and in their original state. I asked her if she could work them in. She gave me a look as if it was too much to ask. She barely folded them in and them charge me extra for my order. But wait I forgot to order a "like it" order of plain vanilla ice cream for my mom. I told them that I wanted one more order and they all looked at each other as if I again asking too much of them. The order was served up sloppy with ice cream oozing out sides. We again bothered the ladies by asking for another told that was not dripping with ice cream. I spent almost $50 dollars tonight on ice cream where I could have went across the street and got better service at Harris Teeter buying a gallon of ice cream for less than a third of the price. "Three strikes your out"
Atmosphere: 1
Food: 1
Service: 1
I want to give a glowing review to Karen and Riley, who made amazing ice cream and cupcakes for me and my sister! They were so sweet and made our night, and we hope we made their night too. We came in at around 7:45 pm and left around 8:00 pm, so quick service too. :)!!
Atmosphere: 5
Food: 5
Service: 5
IG: @yveee_
Atmosphere: 5
Food: 5
Service: 5
Save your money and go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
They suck. Plain and simple. Staff cares more about leaving for the night than servicing the customer. There’s a sigh after everything. If you don’t want to be an Ice cream specialist, choose another field non customer facing. The end. Keep the waffle cones and bowls fresh, hard as a rock. New staff this cold stone
Atmosphere: 1
Food: 1
Service: 1
Most unprofessional business I've visted in awhile. A bunch of teenagers playing amd laughing without any Adult Supervison. Had questions, snark and quick response and waited way too long for service.
Atmosphere: 2
Service: 2
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Cup Overfloweth!!!
We ordered a cake for my husband's birthday. It was packed up in a bag when we got it and when we got home we saw what a bad job they did with this cake. The bottom seems to have partly melted and been shoved out the other side. These are too expensive to be this poorly made.
Atmosphere: 3
Food: 3
Service: 3
This location has very nice staff, very clean and great ice ream.
I visited the Bowie location last week, and was assisted by Kim. She was awesome! The customer service was top-notch! She created my ice cream mixture just as requested and even engaged in polite conversation while she prepared my order. The delicious ice cream was the cherry on top of my visit!
im hooked!!!!
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