I really wasn’t going to write this, but I feel I need to because this isn’t the first time I’ve had bad customer service at this location. On Sunday, September 14, around 3:30 I called in my order like I usually do. I specifically said I wanted a chicken cheesesteak with only provolone cheese, extra mayo, and lettuce. I did not order a #16. Normally when I order, they ask if I want peppers or onions, but this time the young lady on the phone didn’t. She also had no phone etiquette — she didn’t read the order back or confirm anything, just said, “It’ll be ready.” When I picked up my food, it had onions and peppers on it. I called back to let them know it was wrong, and she told me, “Well, you ordered a #16, that’s what comes on it.” Then she put me on hold for about five minutes before coming back to say, “Well, what do you want?” Excuse me — I want the sandwich the way I ordered it. She finally agreed to remake it and told me I could come back. When I went to pick up the remake, the person at the grill (possibly the manager) said to me, “I’ll remake it this time, but next time you need to mention it.” That comment was unnecessary and rude — it came across like he was doing me a favor instead of correcting a mistake. Obviously, I now know to be extra clear, but how would I know that if I never order by number and always just say what I want? I told him he didn’t need to speak to me that way because I’m a paying customer just asking for what I ordered. It felt dismissive and unprofessional. To make matters worse, none of the employees were wearing name tags, so I couldn’t even note who I spoke with. Overall, the service was unprofessional and could be handled much better. There’s a respectful way to talk to customers and fix issues when they come up. Unfortunately, because of experiences like this, I probably won’t be ordering from this location again even though I work nearby.
Atmosphere: 3
Food: 3
Service: 1
Jay
The ingredients were old when I went on a weekday evening, around 7pm. I ordered a sub in a tub and the lettuce was brown, tomatoes sweating and soggy, and even the bacon was soft. There was a chunk of cold cut sitting on top of the packaged meats in the display case. Very grimy overall. Maybe its better earlier in the day.
Atmosphere: 2
Food: 2
Service: 4
Sabrina Harper
We ordered a Veggie and Club sub. Everything for the Veggie was mixed with the Club Sub and the same with the Club Sub. When someone orders a Veggie they normally do not eat bacon with it! This was a nightmare and Ubur Eats with pictures would not refund us. My advice to the staff reading is fundamental!
Food: 2
Service: 2
C Waite
Prompt service and the food was fresh and delicious. Freshly baked choc chip cookies were an added bonus.
Atmosphere: 4
Food: 5
Service: 5
Maria Sargent
It was my brother's first experience for jersey Mike's and I was so glad the cashier and front workers were all very nice, helpful, and professional. We will be back and will tell our friends.
Glitterymess
I knew I should’ve went to the laurel location, the sandwich from there was amazing… but anyway I paid $20 for a big bland sandwich here... And the man making my sandwich low key got on my nerves. I guess he was confused about what a “club sub” was… the menu clearly says “CLUB SUB”!
Al'monique Vaughan
Best jersey Mike's in the area..
Daniel Farrow
You have to triple check your order before leaving the store. You order a club sandwich and each time without fail they do not include the bacon. Bacon is an essential piece of a club sandwich. The attitude of all of the ever revolving employees warrants attention of the franchise owner. The food prep area also looking extremely unkempt and unsanitary.
A H
Cap on the vinegar was busted, absolutely drenched the sandwich when overturned for a “Mike’s Way”. So soggy it leaked through the bag on to the car seat during the drive home. Worst sandwich I’ve ever eaten and now my car smells like a jar of pickles.
Food: 1
Service: 1
Anu Day
Can't make a steak only sub. Got cheese,mayo and onions which i did not want. Pretty bad they only sell subs and can't even make the simplest one. The only reason why I asked for a steak only sub was to make it easy and fail proof and they failed at that.
Parking: Spots are very tight and usually not very near the shop during lunch hours
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich
Michael Melendres
Great subs and great service. The app is also user friendly. Ask for Angel, he’s awesome
Atmosphere: 5
Food: 5
Service: 5
Valerie Butler
Ordered a cold sub & they did mot put down any paper. So as the guy was slicing my meat, the other guy took the top of my bread & wiped it across the counter as if it were a rag. When I said I did not want that bread he proceeded to still hand it to the guy slicing my meat. I had to demand new bread. NASTY!!! Won’t go to this location again!!!
Service: 1
Amanda H.
I’m not sure why this location can’t make a sub the way you order it. Twice in the last week I have watched the order taker write down exactly what I asked for but once it goes to the grill and toppings person it comes out wrong.Extra cheese on a cheesesteak shouldn’t look like such little cheese you’re not even sure they put any on it. Add mushrooms literally means, add mushrooms. Twice my subs have not had mushrooms. I asked for lettuce and tomato and got as little lettuce as they could possible put on it and two tiny pieces of tomato. The cheesesteak tonight was straight grease.We dined in last week and the music is so loud you can’t have a conversation with the person across from you and the drink station was absolutely filthy. I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Maureen Peterson
I became violently ill late Sunday nite after eating a steak & cheese sub. I called the next day & they did not seem too concerned about it??♀️
I really wasn’t going to write this, but I feel I need to because this isn’t the first time I’ve had bad customer service at this location. On Sunday, September 14, around 3:30 I called in my order like I usually do. I specifically said I wanted a chicken cheesesteak with only provolone cheese, extra mayo, and lettuce. I did not order a #16. Normally when I order, they ask if I want peppers or onions, but this time the young lady on the phone didn’t. She also had no phone etiquette — she didn’t read the order back or confirm anything, just said, “It’ll be ready.” When I picked up my food, it had onions and peppers on it. I called back to let them know it was wrong, and she told me, “Well, you ordered a #16, that’s what comes on it.” Then she put me on hold for about five minutes before coming back to say, “Well, what do you want?” Excuse me — I want the sandwich the way I ordered it. She finally agreed to remake it and told me I could come back. When I went to pick up the remake, the person at the grill (possibly the manager) said to me, “I’ll remake it this time, but next time you need to mention it.” That comment was unnecessary and rude — it came across like he was doing me a favor instead of correcting a mistake. Obviously, I now know to be extra clear, but how would I know that if I never order by number and always just say what I want? I told him he didn’t need to speak to me that way because I’m a paying customer just asking for what I ordered. It felt dismissive and unprofessional. To make matters worse, none of the employees were wearing name tags, so I couldn’t even note who I spoke with. Overall, the service was unprofessional and could be handled much better. There’s a respectful way to talk to customers and fix issues when they come up. Unfortunately, because of experiences like this, I probably won’t be ordering from this location again even though I work nearby.
Atmosphere: 3
Food: 3
Service: 1
The ingredients were old when I went on a weekday evening, around 7pm. I ordered a sub in a tub and the lettuce was brown, tomatoes sweating and soggy, and even the bacon was soft. There was a chunk of cold cut sitting on top of the packaged meats in the display case. Very grimy overall. Maybe its better earlier in the day.
Atmosphere: 2
Food: 2
Service: 4
We ordered a Veggie and Club sub. Everything for the Veggie was mixed with the Club Sub and the same with the Club Sub. When someone orders a Veggie they normally do not eat bacon with it! This was a nightmare and Ubur Eats with pictures would not refund us. My advice to the staff reading is fundamental!
Food: 2
Service: 2
Prompt service and the food was fresh and delicious. Freshly baked choc chip cookies were an added bonus.
Atmosphere: 4
Food: 5
Service: 5
It was my brother's first experience for jersey Mike's and I was so glad the cashier and front workers were all very nice, helpful, and professional. We will be back and will tell our friends.
I knew I should’ve went to the laurel location, the sandwich from there was amazing… but anyway I paid $20 for a big bland sandwich here... And the man making my sandwich low key got on my nerves. I guess he was confused about what a “club sub” was… the menu clearly says “CLUB SUB”!
Best jersey Mike's in the area..
You have to triple check your order before leaving the store. You order a club sandwich and each time without fail they do not include the bacon. Bacon is an essential piece of a club sandwich. The attitude of all of the ever revolving employees warrants attention of the franchise owner. The food prep area also looking extremely unkempt and unsanitary.
Cap on the vinegar was busted, absolutely drenched the sandwich when overturned for a “Mike’s Way”. So soggy it leaked through the bag on to the car seat during the drive home. Worst sandwich I’ve ever eaten and now my car smells like a jar of pickles.
Food: 1
Service: 1
Can't make a steak only sub. Got cheese,mayo and onions which i did not want. Pretty bad they only sell subs and can't even make the simplest one. The only reason why I asked for a steak only sub was to make it easy and fail proof and they failed at that.
Food: 1
Service: 1
Restaurantji Recommends
Parking: Spots are very tight and usually not very near the shop during lunch hours
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich
Great subs and great service. The app is also user friendly. Ask for Angel, he’s awesome
Atmosphere: 5
Food: 5
Service: 5
Ordered a cold sub & they did mot put down any paper. So as the guy was slicing my meat, the other guy took the top of my bread & wiped it across the counter as if it were a rag. When I said I did not want that bread he proceeded to still hand it to the guy slicing my meat. I had to demand new bread. NASTY!!! Won’t go to this location again!!!
Service: 1
I’m not sure why this location can’t make a sub the way you order it. Twice in the last week I have watched the order taker write down exactly what I asked for but once it goes to the grill and toppings person it comes out wrong.Extra cheese on a cheesesteak shouldn’t look like such little cheese you’re not even sure they put any on it. Add mushrooms literally means, add mushrooms. Twice my subs have not had mushrooms. I asked for lettuce and tomato and got as little lettuce as they could possible put on it and two tiny pieces of tomato. The cheesesteak tonight was straight grease.We dined in last week and the music is so loud you can’t have a conversation with the person across from you and the drink station was absolutely filthy. I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
I became violently ill late Sunday nite after eating a steak & cheese sub. I called the next day & they did not seem too concerned about it??♀️
Food: 1
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