I am writing to express my significant disappointment regarding my recent order and the subsequent interaction with the a manager. My original order was: Chicken Bacon Ranch Sandwich Broccoli Cheddar Soup Chips (as the side) Upon receiving my order, I found it was incorrect. Instead of the Broccoli Cheddar soup and chips, I was given Chicken Noodle Soup and a piece of bread. When I brought this to the attention of the manager, she did replace the incorrect soup with the Broccoli Cheddar. However, the service during this exchange was unacceptable. She dropped the corrected soup roughly three inches onto the tray in front of me and immediately walked away without addressing the second issue (the missing chips) or providing any apology for the incorrect order or the disrespectful manner. I left the store having received a piece of bread instead of the chips I had paid for, and feeling completely disregarded as a customer. I believe this level of service, particularly from a manager, is poor and does not meet basic customer service standards.
Thank you for your time and attention to this serious matter.
Atmosphere: 2
Food: 2
Service: 1
Jia Armstrong
Their food is usually good and consistent, but they missed the mark today. I ordered through UberEats and everything went smoothly with the order delivery and my UberEats delivery person. However, upon my first sip of my broccoli cheddar soup, my front tooth was met with a small piece of glass... I am only noting this in case another similar issue arises later. I moved on to my chocolate chip cookie and chicken chipotle sandwich inly for the sandwich to be sloppy and the cookie extremely stale.
Dwayne Sam
I’ve given this location multiple chances, but the experience never improves. The service is painfully slow—I’ve waited 20-30 minutes for simple orders, even when the restaurant isn’t busy. It’s hard to understand how a sandwich and soup can take that long.
The staff seem disinterested at best and outright rude at worst. On my last visit, I was met with eye rolls when I politely asked about my order status after waiting well past the estimated time.
Most concerning are the cleanliness issues. I’ve seen flies around the food prep and dining areas on more than one occasion. For a restaurant, that’s unacceptable.
I wanted to like this Panera, especially because the location is convenient. But I can’t justify spending my money somewhere that doesn’t prioritize basic customer service or hygiene. I’d recommend finding a different location or skipping this one entirely.
Atmosphere: 1
Food: 4
Service: 1
Vanessa Marchante
I would give them a zero so unprofessional the employee were talking bad about another customer didn't ask if my food is to go or for here when I said is it possible to put in a container I didn't get asked if it's for here or to go the employee male looked directly at me annoyed didn't answer my question and gave my caesar salad to another employee with no comment please fix this food is extremely expensive to be disrespected at this location would not recommend 😞
Shalene Miller-Whye
This one isn’t good. They throw the food together very sloppily and forget items on your order.
Deirdra Hughes
I was in there at 7:30 am. To my surprise, I was able to get a salad and soup that early. I'm not a big breakfast person. The staff members were very nice and understanding.
Atmosphere: 4
Food: 3
Service: 4
Jason Lee
Really friendly employees on Saturday night (10/18/25). Wish my local Pantera was more like this location.
Atmosphere: 5
Food: 5
Service: 5
Josh H
Hello,
Eugene seems like a good worker and provides friendly service, but I’ve noticed a hygiene concern that should be addressed. He has a habit of taking off his gloves to touch the screen and then not putting them back on before handling food items like cookies and beverages. Additionally, he appears to have a visible nail fungus, which makes this practice especially concerning and unhygienic.
Please look into this matter — perhaps providing Eugene with a stylus or another tool to use on the touchscreen could help him keep his gloves on while serving food.
Atmosphere: 5
Food: 5
Service: 1
Naomi Freeman
Terrible service. I waited over an hour for my food. Can’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Salman Babar
Waited 20min and then came to know Coffee machine is not working. Flies in restaurant Untrained staff Unfriendly atmosphere
Bathrooms are horrible where is the general manager
DiegoNightz
The food is amazing, the service was Incredible, The waiter that attended us needs a raise, Bless her
Atmosphere: 5
Food: 5
Service: 5
Mrs. V E
Yum Yum and yum... I order the chicken bacon ranch, delicious but a tad thinner cut of bread would make this sandwich perfect. It was a a little cold during my solo dine in but overall Yum 4✨
Atmosphere: 4
Food: 4
Service: 4
VIP Tastings
Coffee was very cold and place was nasty with flies flying around. Bathroom was unkept and manager/workers were heard swearing loud enough where patrons could hear. Won't be going back, it's a filthy place.
I am writing to express my significant disappointment regarding my recent order and the subsequent interaction with the a manager.
My original order was:
Chicken Bacon Ranch Sandwich
Broccoli Cheddar Soup
Chips (as the side)
Upon receiving my order, I found it was incorrect. Instead of the Broccoli Cheddar soup and chips, I was given Chicken Noodle Soup and a piece of bread.
When I brought this to the attention of the manager, she did replace the incorrect soup with the Broccoli Cheddar. However, the service during this exchange was unacceptable. She dropped the corrected soup roughly three inches onto the tray in front of me and immediately walked away without addressing the second issue (the missing chips) or providing any apology for the incorrect order or the disrespectful manner.
I left the store having received a piece of bread instead of the chips I had paid for, and feeling completely disregarded as a customer. I believe this level of service, particularly from a manager, is poor and does not meet basic customer service standards.
Thank you for your time and attention to this serious matter.
Atmosphere: 2
Food: 2
Service: 1
Their food is usually good and consistent, but they missed the mark today. I ordered through UberEats and everything went smoothly with the order delivery and my UberEats delivery person. However, upon my first sip of my broccoli cheddar soup, my front tooth was met with a small piece of glass... I am only noting this in case another similar issue arises later.
I moved on to my chocolate chip cookie and chicken chipotle sandwich inly for the sandwich to be sloppy and the cookie extremely stale.
I’ve given this location multiple chances, but the experience never improves. The service is painfully slow—I’ve waited 20-30 minutes for simple orders, even when the restaurant isn’t busy. It’s hard to understand how a sandwich and soup can take that long.
The staff seem disinterested at best and outright rude at worst. On my last visit, I was met with eye rolls when I politely asked about my order status after waiting well past the estimated time.
Most concerning are the cleanliness issues. I’ve seen flies around the food prep and dining areas on more than one occasion. For a restaurant, that’s unacceptable.
I wanted to like this Panera, especially because the location is convenient. But I can’t justify spending my money somewhere that doesn’t prioritize basic customer service or hygiene. I’d recommend finding a different location or skipping this one entirely.
Atmosphere: 1
Food: 4
Service: 1
I would give them a zero so unprofessional the employee were talking bad about another customer didn't ask if my food is to go or for here when I said is it possible to put in a container I didn't get asked if it's for here or to go the employee male looked directly at me annoyed didn't answer my question and gave my caesar salad to another employee with no comment please fix this food is extremely expensive to be disrespected at this location would not recommend 😞
This one isn’t good. They throw the food together very sloppily and forget items on your order.
I was in there at 7:30 am. To my surprise, I was able to get a salad and soup that early. I'm not a big breakfast person. The staff members were very nice and understanding.
Atmosphere: 4
Food: 3
Service: 4
Really friendly employees on Saturday night (10/18/25). Wish my local Pantera was more like this location.
Atmosphere: 5
Food: 5
Service: 5
Hello,
Eugene seems like a good worker and provides friendly service, but I’ve noticed a hygiene concern that should be addressed. He has a habit of taking off his gloves to touch the screen and then not putting them back on before handling food items like cookies and beverages. Additionally, he appears to have a visible nail fungus, which makes this practice especially concerning and unhygienic.
Please look into this matter — perhaps providing Eugene with a stylus or another tool to use on the touchscreen could help him keep his gloves on while serving food.
Atmosphere: 5
Food: 5
Service: 1
Terrible service. I waited over an hour for my food. Can’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Waited 20min and then came to know Coffee machine is not working.
Flies in restaurant
Untrained staff
Unfriendly atmosphere
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
It's a model Panera location.
Atmosphere: 5
Food: 5
Service: 5
Bathrooms are horrible where is the general manager
The food is amazing, the service was Incredible, The waiter that attended us needs a raise, Bless her
Atmosphere: 5
Food: 5
Service: 5
Yum Yum and yum...
I order the chicken bacon ranch, delicious but a tad thinner cut of bread would make this sandwich perfect. It was a a little cold during my solo dine in but overall Yum 4✨
Atmosphere: 4
Food: 4
Service: 4
Coffee was very cold and place was nasty with flies flying around. Bathroom was unkept and manager/workers were heard swearing loud enough where patrons could hear. Won't be going back, it's a filthy place.
Atmosphere: 1
Food: 1
Service: 2
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