Rita's Italian Ice & Frozen Custard

I just went to get a frozen limeade, I asked for strawberry and wasn’t aware that it would be an extra $4 to add strawberries. The total came up to $8 for a small frozen limeade. I politely asked then man what the extra charge was for & he rudely started explaining doing the most with hand gestures, bucking at me like an animal and speaking to me like I’m incompetent. Never in my life have I gone here and had ANYONE speak to me in that manner . I told him I didn’t want it and walked away that man is so rude and I hope you see this review you have the worst customer service ever and should not be working here! & 9 times out of 10 he wouldn’t have spoke to me in that manner if I had a male with me .

Not much to look at from the outside as shoppes go, but inside is where the magic is, and of course, what comes out to the customer---the tastiest, yummiest Italian Ice I've ever eaten. PLUS, the staff member who served us was just totally lovely. He let us first taste, and then met our request exactly. Served with a flourish and a beautiful smile! That was the best--thank you!

So i went here to get some slushies and water ice. We got here around and in line at 9:40. There was a long line with lots of people trying to get things for there group of friends and kids. By the time we were served it was 10:05. They had this one guy working while another employee sat on their phone. They were only doing water ice because i don’t even know. 2mins before we were served the guy was like we’re closed, huh? We had been in line for 25mins. I know you want to go home and all but at least cut off the line, and serve everyone with stuff you know you have. Maybe schedule more people? You’re just get rid of it there is no need to lie, or be rude.

At my most recent trip to Rita's, we were assisted by employee Caitlin. She did such a conscientious job preparing my mango gelati so it was neat and did not get all over the place. The challenge was to get the lid on securely. What a pleasant and competent employee. Pat on the back to Caitlin!

Haven’t had Rita’s in a few years. It was soooo good! The parking was terrible but the ice was great!

No no no this is crazy. The line is 45 minutes wait. This is summer please more workers. Then when you finally get to place your order the young lady was not pleasant. I do understand just a little bit that she might be tired. So management please get some help. Thank you for listening I had to let out my frustration.

Enjoyed a cherry gellato.

After going to the Crofton Rita's, I tried this one since it's closer to me. I think the prices are similar, which are a bit high but acceptable for an occasional treat. The gelatino was a bit taller here at Bowie Rita's. Got mango and it was very tasty!

Food: 5

Service: 5

I have visited this Rita’s often. I went there and placed my order. The person working seem to be upset and irritated. Not welcoming at all. My child placed his order, my child didn’t say what size he wanted but neither did the guy working this day. Once I notice he was using a small cup, I immediately asked and told him it should’ve been a large. The guy looked at my crazy rolled his eyes and stormed around the other side of the wall to throw the small cup away. When your job consist of working with customers.. you need to be CUSTOMER SERVICE FRIENDLY! It was a honest mistake. I’ll keep my money at Bruster’s real ice cream at Bowie town center

Service: 1

The best ice cream and frozen drinks, definitely worth every penny.
The staff is very nice.😊

Atmosphere: 5

Food: 5

Service: 5

The best ice cream and frozen drinks, definitely worth every penny.
The staff is very nice.?

Atmosphere: 5

Food: 5

Service: 5

The staff is a mess changes daily. Of all the multiple times I’ve come here with my kids our order came out right twice and they like to argue their mistakes. They also tend to charge prior to physically completing the order. So your order would be incorrect and they will say will that’s what I charged you for. Definitely won’t be back.

Atmosphere: 1

Food: 3

Service: 1

The staff is a mess changes daily. Of all the multiple times I’ve come here with my kids our order came out right twice and they like to argue their mistakes. They also tend to charge prior to physically completing the order. So your order would be incorrect and they will say will that’s what I charged you for. Definitely won’t be back.

Good experience, the individual behind the counter forgot what we ordered within a minute of ordering. But maybe she had a lot going on.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Custard

It is the best ice cream ever.

Food: 5

Service: 5