Starbucks in California

“The staff is super friendly and hard working. I know how difficult it can be to have to make hundreds of drinks while people stare in your face and make demands. It’s beautiful to see strong work ethic and great customer service in spite of the pressure of us demanding customers. I’m also happy with the consistency of my drink’s taste each time I go. Highly recommend this Starbucks as a regular go to!“

“I go here every morning and get the same order. This morning I pull up to drive thru I noticed a lot of vehicles in line so after about 12 minutes in line I proceed to get my order. Normally I would pay close attention to how my drinks look. Today I’m on a call and just received my two drinks and proceeded on to work. I get to work and my colleague tells me that her drink tastes different from normal and in all honesty mine did as I sipped it driving. It wasn’t until she says we paid extra for caramel and it’s not in either cup…… me like duh you are absolutely correct. I called the establishment and explained what happened and she said just come in and we will replace it I’ll leave your name up front. So I go back and asked to speak to the manager and the barista says “I am the manager I showed her the picture with the time stamp on side my cup with the description. I want to thank Keagan the manager for honoring their mistake. I know it may not seem a lot to some but to me I appreciate the fact she replaced both drinks so thank you Keagan you rock.“