Buffalo Wild Wings

We stood at the front desk for 15 minutes and we were never greeted. They ignored our presence. Finally my grandmother asked a passing waitress if it was self seating. The waitress said “NO!” and walked away. One walked to the desk and we thought we’d finally be spoken to…. She wouldn’t even look at us and walked away. A waste. Ended up going to the Olive Garden across the street and received amazing service

Music was a little loud but the food was total excellence! Probably the best BWW I've eaten and I travel the United States for work! Staff was friendly and pleasant! After asking, they did turn down music so we had a very pleasant experience!

I got the all you can eat option when we got there lovelee was our sever it took about 30 minutes to take our drink orders and food everything came wrong from our order and also got our food trown to the table asked for more soda as they said free reffils and we just got a small cup of soda im sorry but if you don’t like to work at least treat people with respect also when i paid “with card” i never got my receipt back so I could sign it so hopefully I don’t get overcharged im willing to speak with manager but worst service i ever had

I’ve been here at the counter for over 10 min to pick up my order. It’s not super busy, I’m counting 5 tables being served, however not one employee has acknowledged me nor spoken to me. Additionally, my order should have been ready 15 min ago. They have walked to the takeout desk multiple times, but no one speaks or even asks how can I help you, nothing. They avoid eye contact and keep walking. Just went up to the door to the kitchen and girl just said they’ll bring it out. I said my pickup time was 15 min ago, no apology, no reason. Just brushed off. I don’t mind waiting, but at least acknowledge me. A little customer service would go along way. My order was just brought out with 5 other orders 20 min late. Fries are cold, no dip that I ordered. Going back in, let’s see how this goes. Just asked for the rest of my dip, I don’t even feel like waiting for them to re do the fries. First time here but def not a great experience.

I don't like unbreaded unseasoned, hard wings. I had a dry rub but was not pleased. The service was good.

This place was so understaffed that they stopped seating customers for about 4 hours. Some customers went and bought food from other places to watch the game.

Atmosphere: 1

Food: 1

Service: 1

DO NOT EAT HERE!!
Service is terrible
Employees have a nasty attitude
Food is undercooked
Bathrooms are disgusting. I can only imagine what the kitchen is like
Explicit rap music is loud and inappropriate for a family restaurant

Atmosphere: 1

Food: 1

Service: 1

Today is 10/13/24, 2:00 pm...I placed an order online at 10:58 this morning for a 12:30 pickup -& the Manager has appeared from the kitchen on three separate occasions:

I arrived at the restaurant at 12:50 pm.
There was no one at the takeout desk for more than 10min upon my arrival; I was advised by another customer that the individual was in the back bagging orders; when the worker emerged from the kitchen, she had no bags in hand and advised that the 'kitchen' was preparing orders.

After an additional 10 minutes, I asked for th Manager.
Approx: 1:10 the Manager advised that my order was at the front carryout for pickup

Approx: 1:30 I was advised that my order would be ready in 10 min

Approx 1:50, the Manager appeared from the kitchen again and advised that there were multiple orders and they were doing the best that they could-- Yet, multiple other orders were prepared that were submitted by other patrons after my order.

It is now 2:06 pm and I have been here since 5 minutes to one-- while I have requested that the Manager come and speak with us, she still has not returned.

I will write a letter to corporate and anybody else willing to listen as I believe my money should be refunded.

You do not treat customers this way for 50 wings and six chicken wraps for $130

Management, please return my funds.

The key to this type of situation is to resolve issues first. Do not be dismissive of the customer; once the issue has been stated and it is clear that there is an error on behalf of the establishment, do not simply tell the customer just anything to get rid of them;---resolve the issue.

While extenuating circumstances may arise at anytime, why not treat the customer with some courtesy and at least try to expeditiously complete their order. Do not require the customer to remain an hour for items which should have been made available more than an hour prior.

Furthermore, I feel that I should be able to support and conduct business with establishments close to my neighborhood; I should not be made to feel that I should order from another location due to lacking Management and obviously poor customer service.

Whether this is a franchise or private owned entity, Buffalo Wild wings should be quite concerned with this type of deplorable customer service being rendered under their Brand.

Lastly, when the order is already late, why not ensure everything ordered is being delivered --NONE of the side items were provided (SMH)

WOW!

Service: 1

was there last night, service was absolutely abysmal. waitress never brought most of our food and still tried to charge us, didn’t even apologize when we corrected her. ignored us and was so rude all night. the food was cold and just SHOCKED at the disrespectful attitude from the staff. never going back

Atmosphere: 1

Food: 2

Service: 1

i showed up at 10:33pm and they told me i cant dine in. They close at 12am

I wish I could upload the video I just took , today I ordered 20 salt and vinger wings I requested all flats, I was told they can do up to 15 flats and I was fine with that, I came picked up my food and where I went wrong is that I didn’t check to see if they did what I asked, so I got all the way home just to realize I had to go back. I called the restaurant about 7 times NO ANSWER finally I get back to the restaurant and they fix my order I was good to go…. I get all the way home again just to see what looks like a chicken that has been bites and refried IM LIVID now I’m call the restaurant again and still can not get an answer !!!! Now I’m stuck with food that I can’t take back because I don’t have my car at the moment anymore !!! I will continue calling until someone explain to me why is it a chicken that’s been bitten in my box …. I guess someone sent food back and they reused it that is so nasty I don’t know what this person has and now my food is contaminated , waste of money!

Food: 1

Service: 3

Recommended dishes: Chicken Wings

The only fast food where I could get carrots and celery sticks as a side dish.

Atmosphere: 5

Food: 5

Service: 5

This was a horrible visit the entire restaurant was empty (of staff) they were alllll in the back of the restaurant while customers stood around for 20 mins plus… and hour before closing they were turning ppl away and my order was wrong after waiting for so long..very disappointed

Atmosphere: 1

Food: 2

Service: 1

Gave me appetizers with no SW ranch and bone in wings instead of boneless. It's okay if you ran out but let me know. The chicken is hard, dry. and old. They refuse to answer the phone at this location, heard it ringing repeatedly. The carry area has a weird smell to it, please try changing out the mop water. I simply went because of the nostalgia factor, this used to be a quality restaurant chain. If I could give this place Buffalo 0 stars I would.

Atmosphere: 1

Food: 1

Service: 1

Waitress had a terrible attitude the entire time from when we sat down to when we left. We addressed the male manager and he did absolutely nothing about it. Won’t be back and don’t recommend you to go.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Chicken Wings