Chick-fil-A
9121 Alaking Ct, Capitol Heights
(301) 324-9515
Recent Reviews
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This is the most disorganized, inefficient Chick Fil A I have visited. The breakfast drive thru was being manned by one lady who had to keep stopping one lane to serve the other and vice versa. Not sure if there wasn't enough staff working or if it was a sudden increase in customers that caused it versus poor management.
Atmosphere: 3
Food: 5
Service: 2
Went in the drive through and Jamae took our order. She was very sweet, polite, and didn't rush us either. We need more young people like her that take pride in their jobs no matter what that job is. Usually at fast food places the workers act as if they hate their job so it was refreshing to have Jamae take our order.
Service: 5
It was a great experience! Very friendly staff amd clean restaurant 👌🏽
Atmosphere: 5
Food: 5
Service: 5
Really friendly staff, food came out fast and tasty. Plus bouquets of carnations on every table?! Above and beyond and a beautiful pop of cheer on a grey day
Atmosphere: 5
Food: 4
Service: 5
I'm always so impressed by the great customer service consistently shown by these young adults.
Atmosphere: 5
Food: 5
Service: 5
The card-only lane seems pointless and doesn’t improve the experience at all. It actually slows things down instead of helping.
ALLONTE is very rude, I tried to change my simple chicken sandwich into the spicy one. Have done it numerous times and today, I can not. Please put the girl back on the register
Atmosphere: 1
Food: 1
Service: 1
Rude manager(s). 0 customer service skills. I remember this place being a completely pleasant environment and stuff last summer.
Atmosphere: 2
Food: 2
Service: 1
This location was just remodeled and every time I come there’s always trash all over the parking lot, the entrance door at the front has a disgusting worm out door mat, there is always numerous employees on break taking the customer seating ( as I’m leaving this review there are 8 different employees on break all sitting at different tables) one employee is on his phone listening to music that’s so loud everyone has be able to hear it. This location is just managed very poorly..
side note the cashier was and is always very welcoming and has excellent customer service skills.
Atmosphere: 1
Food: 3
Service: 5
I would highly recommend for management to allow associates to take orders and credit card payments at the same time. Having to place order with one person and the another associate collect your credit card/apple pay and then walk over to window from outer lane isn't conducive for timeliness.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
My granddaughters go to pla e for her I coffee. I didn't know the soup would be that good. My wife enjoyed the grilled chicken sandwich. We had the items to go!
Food: 5
Service: 5
I ordered a gallon of tea , they had had problems getting it to me in previous orders.this time the manager turned his back to me and told the cashier that they didn't have it.
Service: 1
Worst location smh asked for two LARGE mac n cheese and they only gave me ONE , to make it worse the large one they did give me is nowhere near large where’s the other half of mac n cheese in container this is pathetic and i didn’t realize till i got all the way home . I usually never have issues with chic fil a .
Atmosphere: 1
Food: 1
Service: 1
Chick-fil-A is one of a kind and always a pleasure to support!
Atmosphere: 4
Food: 5
Service: 5
Always good and fast
Atmosphere: 4
Food: 4
Service: 5
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