Chipotle Mexican Grill

I ordered my food online and half of the bowl is missing

Atmosphere: 1

Food: 1

Service: 1

Worst service . Rude employee

Atmosphere: 1

Food: 2

Service: 1

They bs of the protein here

Atmosphere: 5

Food: 2

Service: 3

Never in my lifetime have i heard of not being able to cancel an order or refund I will never eat or use chipotle again. I was hung up on and then called back transfer to a store who he told me drive 45 mins to come get cash for my order but they refuse to cancel. The order was sent to the wrong location but not one person wanted to help or simply cancel the order or refund me I would have to be charge twice before I would be refunded absolutely ridiculous

Service: 1

Great food, and fast service.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff and they moved quickly!

Atmosphere: 4

Food: 5

Service: 5

Very Nice

Atmosphere: 5

Food: 5

Service: 5

I went to the Chipotle @ 9141 ALAKING CT, Capitol Heights MD on Septemeber 3, 2025 for lunch. I order the Sofritas bowl and always request very little rice, a few beans, tomatoes, corn and lettuce, so I never have a huge bowl. On this particular day, the Sofritas was EXTREMELY SPICY, I tried to eat it but stopped because I just was not enjoying the meal. I went to the counter to ask for something else since my food was Spicier than I like. Gloria Bonilla just looked at me and walked back and forth a few minutes and then went to get Leonel Garcia. I explained my issue to him and he said you ate half the food I can't do anything for you. I told him I only had a few bites, my bowl was very small because I requested it be made with a little of everything, he said there was nothing he could do. I initially only wanted to get something else, because I was suffering trying to eat that spicy food. I only wanted a refund after such rude service from Leonel Garcia and Gloria Bonilla. Mr..Garcia said we dont make the Sofritas here, it comes packaged. That still does not mean it was not too spicy. I requested a refund and he still refused. I have spent plenty of money in this particular Chipotle. I will never step foot in that place again. Where has the customer service gone. How can you take my hard earned money and refuse to correct an issue I had with my food. No exchange and no refund! Stay away for this particular Chipotle! 9141 Ala King CT, Capitol Heights MD 20743

Atmosphere: 1

Food: 1

Service: 1

A great place with delicious food often very crowded because it is so popular

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bowl

Yeah no...1st impressions are lasting ones. This place was only open a cpl weeks maybe and my first time in I didn't trust my food, threw it away before I took one bite and went to my go to Chipotle. Staff seemed like they didn't have a care in the world and barely knew what they were doing. But it was the cleanliness and or lack thereof that got me. They have a drive through for pick ups only and it looked like a tornado came through there. Sorry, but FAIL!

Atmosphere: 1

Food: 1

Service: 1

Me and my brother tried to go to falvor hive but the line was ridiculous. So we came here instead. To our surprise it was a good choice they hooked us up. They stacked our bowls like a mountain ⛰️. We will be back 💯

Atmosphere: 4

Food: 5

Service: 5

The worst place to get food in the area!!!

Atmosphere: 1

Food: 2

Service: 1

When people order a salads on door dash make sure the two dressings are in the bag. Don’t forget it really blows the customer couldn’t even eat my dry salad I paid for went into the trash

Nobody understands English hard to correspond with employees the person making my food left to take a phone call. They couldn't manage to get the order correct

Nobody understands English hard to correspond with employees the person making my food left to take a phone call. They couldn't manage to get the order correct