Jersey Mike's Subs

I’m genuinely disappointed with the lack of basic training at this Jersey Mike’s location. My mother tried to order a simple Italian sub—Mike’s Way on 7/2/2025 in the 6:00 hour. I asked for that sandwich, which is literally their signature style—and the staff didn’t even know what that meant. That’s unacceptable.

If you work at Jersey Mike’s, knowing what “Mike’s Way” includes should be a bare minimum requirement. Instead of being helped, we were met with confusion and poor service. I ended up not even getting my order because of it.

I won’t be returning to this location, and I hope management takes this as a serious reminder to train their employees on the menu—especially the most fundamental items.

Love this location, they make thee best👉🏾 🥪 👈🏾‼️ It's a whole vibe....from the music 🎶 to the staff to the sandwiches ‼️

As a Vegetarian, I have tried the Vegetarian Sub everywhere and by far Jersey Mike's makes the best one for me but my all time favorite there is #64 the Portobello Mushroom Sub..just what I needed. Yummmm

My husband and I were so impressed with the customer service by the young people at this site’s location. Not only were they professional, they also took pride in their service and work. The young man who sliced the meat was kind and proficient with taking our order and slicing the meat and bread. The young lady who prepared the sandwiches was organized and neat with the presentation as though she was a top chef and artist all in one. And the manager, a young man himself gave his team accolades, performed as a team member, and served in his leadership role supporting his team. Seeing this performance by young people of color made my heart glad and excited but mostly proud.

I will BE BACK ….. 😁

Today I left a location and drove to this one in hopes of better customer service. I am so thankful that I received just that. The sandwich maker Jaden wasn’t distracted and was patient. I didn’t realize how much I was missing positive customer service in my neighborhood until I came to this store for a quick lunch. Everyone was very customer friendly.

Love them.

The lady making your sandwich with the red dreads is very unfriendly and disrespectful and needs to wash her shirt. Date of bad service 3/23/2025 12:45pm

Order placed online and I can just pick up. Great experience

Customer service is always great. Food is always fresh and hot. I love how the staff here remembers my daughter each time we visit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Cut, Chipotle Cheese Steak, Chips, California Chicken Cheese Steak, 8 Club Sub, Cookie, Portabella Chicken Cheese Steak

They put together a catering order for me real quick and everything tasted amazing. Thank you all for ALWAYS coming through.

Atmosphere: 5

Food: 5

Service: 5

Great service!

Everything about this place was trash especially. Dirty and poor customer service. I will never step foot in this place.

Atmosphere: 1

Service: 1

Was the only person in there and the employee wouldn’t get off her phone to take an order. Slow moving and unprofessional.

Atmosphere: 1

Food: 3

Service: 1

The girls behind the counter are great they get it right and quick love this location

Atmosphere: 5

Food: 5

Service: 5

I recently visited Jersey Mike's in Capitol Heights, MD at 8:58pm and was very disappointed with the unprofessional and rude customer service I received from one of the employees. When placing my order, I realized I needed to change the size of the sandwich. Despite the other half of the sub roll sitting right in front of her, the employee told me I could not make the change. I politely said okay and moved forward.

When I got to the register, I asked about the price difference. She explained but also told me that she would charge me the price of the Giant instead of the two regulars for "her" inconvenience. She continued to be very rude and disrespectful with her words. When I asked to speak to the manager, I was told that this young lady was the manager. I then asked her name, and she refused to provide it.

Overall, the experience was quite unpleasant, and I left feeling dissatisfied with the level of service. I hope Jersey Mike's addresses this issue, as customer service is a crucial aspect of any dining experience.

Service: 1