Jersey Mike's Subs

Customer service is always great. Food is always fresh and hot. I love how the staff here remembers my daughter each time we visit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Cut, Chipotle Cheese Steak, Chips, California Chicken Cheese Steak, 8 Club Sub, Cookie, Portabella Chicken Cheese Steak

They put together a catering order for me real quick and everything tasted amazing. Thank you all for ALWAYS coming through.

Atmosphere: 5

Food: 5

Service: 5

Great service!

Everything about this place was trash especially. Dirty and poor customer service. I will never step foot in this place.

Atmosphere: 1

Service: 1

Was the only person in there and the employee wouldn’t get off her phone to take an order. Slow moving and unprofessional.

Atmosphere: 1

Food: 3

Service: 1

The girls behind the counter are great they get it right and quick love this location

Atmosphere: 5

Food: 5

Service: 5

I recently visited Jersey Mike's in Capitol Heights, MD at 8:58pm and was very disappointed with the unprofessional and rude customer service I received from one of the employees. When placing my order, I realized I needed to change the size of the sandwich. Despite the other half of the sub roll sitting right in front of her, the employee told me I could not make the change. I politely said okay and moved forward.

When I got to the register, I asked about the price difference. She explained but also told me that she would charge me the price of the Giant instead of the two regulars for "her" inconvenience. She continued to be very rude and disrespectful with her words. When I asked to speak to the manager, I was told that this young lady was the manager. I then asked her name, and she refused to provide it.

Overall, the experience was quite unpleasant, and I left feeling dissatisfied with the level of service. I hope Jersey Mike's addresses this issue, as customer service is a crucial aspect of any dining experience.

Service: 1

I went in 15 min after completing a mobile order. My sub wasn't ready so I waited 20 min more. Since i was on a 30 min lunch break, i couldn't wait anymore and had to get a refund. This wasn't the first time it happened, but it was the last.

Food: 4

Service: 1

To offer gluten free bread and sandwich choices but not prepare it in a separate place is outrageous. The standard for all Jersey Mike's is to prepare the sandwiches on their own station.

Do not eat here if you havw gluten sensitivity or celiac

Finally finally finally I have a great review to share. You know I had a taste for it I don't live nowhere near it, but I will drive. It was clean the sandwich was delicious, they did pull their chips so I asked the girl, was the crew worth it? She said this was her first day. But as I seen them work I made sure to give each of them a tip. Great job crew keep up the good work, great customer service great hospitality 10 10+

Atmosphere: 5

Food: 5

Service: 5

5/30/24 I asked for no peppers nd onions , endless peppers on my sandwich nd a few ladies had attitude problems. Worse jersey Mikes experience

Atmosphere: 4

Food: 2

Service: 1

Good

Parking: Plenty

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Cut

One of my favorites

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mike's Chicken Philly, Chicken Bacon Ranch

Slowwwww. All the Jersey Mikes are slow. It shouldn't take this long to get a sandwich???. You order online and it takes foreverrrr

Atmosphere: 3

Food: 5

Service: 2

I ordered sandwiches twice on Uber eats both times my order was incorrect. I decided to drive to the store to be told there closed come back tmrw. I will never order from this location ever again‼️