Ledo Pizza Capitol Heights, MD

Since Ledo's don't have staff to serve eat-in customers, I can't really give them an in-house dining valuation. The dining area was clean and the staff accommodating. I saw something that gave me pause about the kitchen employees.🤦🏾‍♀️

Atmosphere: 4

Food: 4

Service: 3

Ledo's Pizza is one of the few fast food vendors who consistently deliver a great product, on-time, with good customer service. And the online app works very well.

Food: 5

Service: 5

Pizza was delicious just a little overcooked for my liking. A little burnt.

Atmosphere: 5

Food: 4

Service: 5

Food was great and prepared and ready on time

Atmosphere: 5

Food: 5

Service: 5

I want to preface that I’ve been in customer service since I was 13 and I am currently 27. I ordered my food over the phone when noticing I have a coupon for my birthday. I called back to see if I can use my coupon in store when told No. I ordered online and changed 1 of my pizza orders. The cashier was young, not accommodating and had a terrible attitude. Her body language and facial expressions while explaining to me that I was being difficult due to the change in order. I was also asked to pay again even though I paid online. I paid for extra dipping sauce as well as seasoning packets and was handed such items with attitude. When saying thank you and have a good night I was given no eye contact and not a word. I don’t believe the saying a customer is always right but a customer does require to be apologized for any inconvenience or misunderstanding. A simple “ good evening welcome to Ledos , I understand there was a miscommunication between over the phone with your order. Please note that any changes online and over the phone may need further clarification, it’s no problem to make any and all accommodations as long as you are aware of the time frame needed to do such.” It’s clear & direct. That can also be said with a smile , warm greeting and welcoming body language. Some one needs to work on their customer service because the assisting manager was no better. The front of the store wasn’t busy either. Shame!

Atmosphere: 3

Food: 3

Service: 1

We usually get our Ledos from another location here in MD. I won't name them here but let's just say the Capital Heights location was a whole different experience. Hands down the best service I have ever received at a Ledos. The cashier was pleasant on the phone and very patient. I didn't feel rushed at all and it was the same experience when I got to the restaurant. A friend of mine recommended this location and it didn't disappoint. My other location is very inconsistent when it comes to making the pizza. I cant speak on that for this location but the pizza was good. I would have liked a little more sauce on the pizza but I like to see what they do generally first before orderering extra sauce. Too much sauce isn't a good thing. We will order again and see what we get. Consistency is what I am hoping for and then we can tweak from there.

We ordered the deluxe and a cheese pizza with extra cheese. My son who doesn't really care for Ledos didn't complain. I was surprised he wanted pizza in the first place. He usually orders the Chicken Parm sub. If you order cheese pizza, be sure to get extra cheese or the cheese will burn.

Atmosphere: 5

Food: 4

Service: 5

Unfortunately, me and my homies ate the pizzas in about 20 minutes and I wasn't able to take any pictures! Trust me, that pizza from Ledo Pizza is always the BOMB!

Atmosphere: 5

Food: 5

Service: 5

Great customer service. Fast and efficient with a very welcoming approach.

Atmosphere: 5

Food: 5

Service: 5

The customer rep hung up in my face when I asked about closing times.

Atmosphere: 1

Food: 5

Service: 1

I tried the chicken strios for the first time and me and my family love them.

Atmosphere: 5

Food: 5

Service: 5

There is a nail shop right next door and the place is filled with nail smoke and smell it makes you not want to eat here the smell is very very bad but the people are very nice it's just the smell

Atmosphere: 1

Food: 3

Service: 4

All around satisfied!

Atmosphere: 5

Food: 5

Service: 5

Love this pizza

Atmosphere: 3

Food: 5

Service: 4

Amazing food and even better management. Shout out to the new manager, it’s so refreshing to see smiling faces these days.

Atmosphere: 5

Food: 5

Service: 5

This has to be the worst pizza in the city... we ended up giving the pizza away to someone that looked hungry.

Atmosphere: 1

Food: 1

Service: 1