Drive thru is fine, but the dining room is terrible. It's clean, but they refuse to turn on the drink machine or fill condiments table. This forces diners to go to the counter, and often wait a long time for any service, for literally anything. Unacceptable and just lazy.
Atmosphere: 2
Food: 4
Service: 1
karle watts
Food hard and cold
Food: 2
Service: 2
Shahid Jackson
Absolutely the worst customer service. Came here 10yrs ago. It was terrible then. I thought it had cbanged. I placed my order before 8 individuals. They all received their orders before me. I waited 21minutes for my food because they gave my order to someone else. Once i received my order, it was wrong. Thats crazy and amazing. The cashier has a bad attitude and not friendly at all. The manager brushed my complaint off. I definitely recommend not to patronize this location.
Atmosphere: 1
Food: 1
Service: 1
Natasha ShaMone
10/21/2025- I stopped here, after Community Choir rehearsal to grab three soft shell tacos and a mango Fresca beverage! Yum! Yummy! Good! Great place, super clean inside, food team very nice, personable and professional, and quick! Food order was fast!!! Love it! Had a great fast food experience!
Atmosphere: 5
Food: 5
Service: 5
Patricia Stamper
I arrived at 750p and business hours are until 2am. Staff closed the drive through. Locked the doors. Also they said they are closed. Please update business hours.
Atmosphere: 1
Food: 1
Service: 1
C
Always out of Diet Baja Blast and regular Baja Blast. I've been given regular when I order diet. Gonna kill a diabetic.
Their drink machine never works.
The drinks they fill from the back taste like they spray a chemical cleaner in your cup.
Service is ok. Food is ok.
Atmosphere: 2
Food: 2
Service: 3
Scott
I wish google was able to allow us to give negative reviews. I have always had issues when coming to this location however never wanted to write a review as much as I wanted to write this one.
I ordered 2 enchilada's no red sauce, no where in the menu does it say there are beans in the burrito. I hate beans. When I called I was told that I could come in and get my order remade, wouldn't have been a problem had I had already been out on my lunch break and didn't get off of work until 2 a.m. Now I fully understand people make mistakes however when I asked for a manager he asked if there was anything else he could do and I said no just the manager, he hung up the phone. I tried to call back but found that my number was blocked. This is extremely rude and disrespectful behavior.
I'd suggest taking your time and money elsewhere. For a company that used to be praised for their cheap options and fulfilling food, this company has surely gone down hill very quickly. Do not recommend at all. If I was this guy's manager I would not only be disappointed but I would also be ashamed to have him represent the company and my store in this manner.
Atmosphere: 1
Food: 1
Service: 1
toy mason
I stop going here because they stop selling the sweet tea. That tea was on point.
Atmosphere: 5
Food: 3
Service: 4
Glenn Curtis, Jr.
It's 1:15 and the doors are locked. The drive through is closed... What's happening?
This place had pretty solid food a pretty clean atmosphere and it was pretty tasty so and the customer service is really good I would recommend
Atmosphere: 3
Food: 4
Service: 5
Dixie Flores
Was there 2 hours my whole order was wrong.. I should of checked before I left I threw away my receipt I will bring the whole meal back.
Betsy Cummings
I just left taco bell in addison plaza frustrated. The young man who is running the drive through does not listen or comprehend well i asked for a #8 with no lettuce. Then I ordered an order of chicken nuggets. as i get to the window apparently he didn't get that so I asked him to add please he said I have to go back around to order. So I did placed my order again and said supreme no lettuce i got to the window and asked for no ice . I got everything but what i wanted he does not listen pleaseeeeee get home off the drive through nowww
Kia Akers
My daughter like to go in and order her own food. They took their time and got her food correct the first time. She is had to please so if she is happy I'm happy. She loves this location
Atmosphere: 5
Food: 5
Service: 5
Shelly Renee
I waited about 5 minutes to get my food. The ingredients were fresh, the portion was so small that I still felt hungry.
Drive thru is fine, but the dining room is terrible. It's clean, but they refuse to turn on the drink machine or fill condiments table. This forces diners to go to the counter, and often wait a long time for any service, for literally anything. Unacceptable and just lazy.
Atmosphere: 2
Food: 4
Service: 1
Food hard and cold
Food: 2
Service: 2
Absolutely the worst customer service. Came here 10yrs ago. It was terrible then. I thought it had cbanged. I placed my order before 8 individuals. They all received their orders before me. I waited 21minutes for my food because they gave my order to someone else. Once i received my order, it was wrong. Thats crazy and amazing. The cashier has a bad attitude and not friendly at all. The manager brushed my complaint off. I definitely recommend not to patronize this location.
Atmosphere: 1
Food: 1
Service: 1
10/21/2025- I stopped here, after Community Choir rehearsal to grab three soft shell tacos and a mango Fresca beverage! Yum! Yummy! Good! Great place, super clean inside, food team very nice, personable and professional, and quick! Food order was fast!!! Love it! Had a great fast food experience!
Atmosphere: 5
Food: 5
Service: 5
I arrived at 750p and business hours are until 2am. Staff closed the drive through. Locked the doors. Also they said they are closed. Please update business hours.
Atmosphere: 1
Food: 1
Service: 1
Always out of Diet Baja Blast and regular Baja Blast. I've been given regular when I order diet. Gonna kill a diabetic.
Their drink machine never works.
The drinks they fill from the back taste like they spray a chemical cleaner in your cup.
Service is ok. Food is ok.
Atmosphere: 2
Food: 2
Service: 3
I wish google was able to allow us to give negative reviews. I have always had issues when coming to this location however never wanted to write a review as much as I wanted to write this one.
I ordered 2 enchilada's no red sauce, no where in the menu does it say there are beans in the burrito. I hate beans. When I called I was told that I could come in and get my order remade, wouldn't have been a problem had I had already been out on my lunch break and didn't get off of work until 2 a.m. Now I fully understand people make mistakes however when I asked for a manager he asked if there was anything else he could do and I said no just the manager, he hung up the phone. I tried to call back but found that my number was blocked. This is extremely rude and disrespectful behavior.
I'd suggest taking your time and money elsewhere. For a company that used to be praised for their cheap options and fulfilling food, this company has surely gone down hill very quickly. Do not recommend at all. If I was this guy's manager I would not only be disappointed but I would also be ashamed to have him represent the company and my store in this manner.
Atmosphere: 1
Food: 1
Service: 1
I stop going here because they stop selling the sweet tea. That tea was on point.
Atmosphere: 5
Food: 3
Service: 4
It's 1:15 and the doors are locked. The drive through is closed... What's happening?
I had to wait 30 min to pick up an order
Restaurantji Recommends
This place had pretty solid food a pretty clean atmosphere and it was pretty tasty so and the customer service is really good I would recommend
Atmosphere: 3
Food: 4
Service: 5
Was there 2 hours my whole order was wrong.. I should of checked before I left I threw away my receipt I will bring the whole meal back.
I just left taco bell in addison plaza frustrated. The young man who is running the drive through does not listen or comprehend well i asked for a #8 with no lettuce. Then I ordered an order of chicken nuggets. as i get to the window apparently he didn't get that so I asked him to add please he said I have to go back around to order. So I did placed my order again and said supreme no lettuce i got to the window and asked for no ice . I got everything but what i wanted he does not listen pleaseeeeee get home off the drive through nowww
My daughter like to go in and order her own food. They took their time and got her food correct the first time. She is had to please so if she is happy I'm happy. She loves this location
Atmosphere: 5
Food: 5
Service: 5
I waited about 5 minutes to get my food. The ingredients were fresh, the portion was so small that I still felt hungry.
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