Tropical Smoothie Cafe

So I just moved to this locality, went to this place 4 times in a week! First 3 were amazing, same drink SUNRISE SUNSET. The 4th time experience was bad (Sunday evening 7:30pm)

I ordered a mobile order got there 20min late so requested if they could add some ice and blend again, they did (happy) . When I tasted it, the flavour was diluted. I owned up to my mistake and paid again for a regular one instead of asking them to remake. The second one I paid for also tasted diluted! I was gonna suck it up and leave but paying twice and not getting what I wanted upset me. So I went back telling them something was off and doesn’t take like original. My server called the “General Manger” who carried an attitude stating I’d have to pay more if I want more fruits. All I’m asking for them to do their job properly SMH, the third drink ended up being bad too! I just don’t get it. How can a place taste good 3 different days and taste bad on a specific day?!

Management should look into training employees on making drinks with perfection and customer interaction! Especially to the Manager herself. The 3 staff members I encountered previously were super nice.

Service: 1

So I go to this location all the time because it's like 10 mins from my house and I need my smoothie in the morning. I order the same thing every time. Mind you, I am a loyal customer. I have gained over 2000+ points within 2 weeks because I not only get my smoothies but I order them for my elderly and disabled community as well. So between this location, I st, Ft. Lincoln ( my original store) and Monroe Street - i spend a lot of money with Tropical Smoothie. Well this particular location needs some real help! Almost 7/10 smoothies i have to have them to remake because for some reason, they always mess it up. From using old/spoiled fruit to not fully blending the smoothie to them not adding the additional supplements that I actually pay additional money for. Sometimes I just say forget it and just take it and go but other times, I can't. Like it's terrible. But this last time really did it for me which is why I am leaving this review. So I went to this location and I ordered 3 smoothies. Of course my smoothie came back not fully blended and the color was completely off. Any time a green vegetable is added to any blend, it changes the color to green. It can be light or dark but it's green. The smoothie they gave me was brown! You could see leaf chunks in it. I sent it back and told her that it wasnt right and could they fix it. Like the smoothie should not have been brown at all! I order a paradise point with spinach & kale super pack, mango, energizer and fat burner. The same drink for the last 5 years. I have never seen it brown. The girl takes it back and brings the manager to me who then tells me that the smoothie is right. I proceed to tell her mam, I order this all the time. It should be green. She tells me that she makes this particular drink all the time and the color should be brownish red. I tell her that's not right and it should be green. Could she please remake it. She tells me no and gives me a refund. That was crazy to me. Here you are looking at my account. You see I am a loyal customer and you the manager, let your pride and ego get in the way of your job. The smoothie was wrong. I wish I took a picture of it. That was crazy! So I drove to the Bowie location on 704 which was an additional 25 minutes away, ordered the same drink and it came GREEN! It was actually perfect! I really hope yall do something with this location because the manager is off which is why the staff is off and it really dont make any sense at all that I had to experience such craziness. Plus for the manager to say that the drink should be that color says alot about her knowledge ofnthe products and should probably get some additional training. If I would have took that unfinished smoothie and choked on one of those leafs chunks, this would be a lawsuit! So I am very disappointed in this particular location to say the least and I will not be patronizing them any more until something changes. Hopefully i dont find another smoothie spot before then. PS - The pic below is from Bowie and this is how it was supposed to look. This is perfection!

Atmosphere: 1

Food: 1

Service: 1

Tropical smoothie @1801 Ritchie Station Ct Ste 400 Capitol Heights, MD 20743 United States , it the worse tropical smoothie in the dmv the don’t care for you food nor customer service is horrible I have a acia boll with peanut butter drizzle , it seem that someone drop scoops of peanut butter in the bowl which is very lazy and unprofessional

They were amazingly delightful. It was a great experience. Amen

Atmosphere: 5

Food: 5

Service: 5

Dear Tropical Smoothie Café Management Team,

I am writing to formally report a food quality and safety concern regarding a recent purchase from one of your locations.

On [insert date], I purchased two Chicken Caesar Salads. Upon opening them, I immediately noticed that the lettuce was wilted, discolored, and slightly slimy, which raised concerns about freshness and food safety. I returned to the store and informed the cashier, and the salads were remade.

Unfortunately, when I opened the replacement salads, the lettuce was still in the same condition, very wilted and unappetizing. At that point, I was already close to returning to my office and my lunch break had ended, leaving me unable to return again.

I am very concerned because consuming spoiled or improperly stored lettuce can pose health risks, including foodborne illnesses caused by bacteria such as E. coli, Salmonella, and Listeria. These risks are especially concerning when lettuce appears slimy or overly wilted, which may indicate breakdown or contamination.

Please ensure that this location is closely monitoring produce freshness and food safety standards so customers are not put at risk. I trust Tropical Smoothie Café to provide fresh, healthy food, and this experience was extremely disappointing.

I have attached a photo of the salad for reference. I would appreciate a follow-up regarding how this issue will be addressed.

Thank you for your attention to this matter.

Food: 1

Skino is just mad they didn’t get hired 😂😂anyways the service here is the best for me. The people working here are always attentive and hasty 👍

yall need to fire the whole crew i’ve been in here for 30 mins waiting for my order and this isn’t a one time thing it happens every time. I can’t believe yall ain’t hire me a year ago wen i applied because it seems like yall hire anybody

Hummus wrap very good wrap. Good vegetarian options.

Atmosphere: 3

Food: 4

Service: 4

The wait is ENTIRELY to long at drive thru here. Im literally sitting in this drive thru now 24 minutes with only 2 cars in front of me and it's just 9:34. And I'm running late for a funeral. Just unacceptable. This location SUCKS each time for the same reason.

They always forget my food delivering or not, it just seems to be pure laziness at this point. Or just forgetfulness whatever it is, it’s aggravating. At this point my money being stolen with how much they like to forget stuff.

Atmosphere: 1

Food: 2

Service: 1

I called about my uber eats order because they often forget my chips, and as I asked the lady who picked up the phone about my new order she swiftly hung up the phone. Disgusting customer service.

I was totally satisfied. Customer service is attentive and helpful to make a choice, patient

Atmosphere: 5

Food: 5

Service: 5

This location is literally the slowest location i have ever been to. You will sit in the drive thru line for atleast 30-45 mins and you can’t get out once you’re in line. The staff also have no type of customer service and are extremely rude. They don’t say hello or you’re welcome. Something needs to be done here.

Update i went back to this location over the weekend to see if they improved. Big mistake. I ordered a detox island green and got a smoothie with sweetener. I ordered a bowl and got one that was premade 4 days ago without the added stuff that i paid for. This location is the worst one i have ever been too. You get attitudes from every worker.

Atmosphere: 1

Service: 1

🤔I had to stop in to meet up with my side piece🤦🏾‍♂️( a chia banana boost with whey protein powder shake & a carribean jerk chicken wrap). 🫡💓🥰

Atmosphere: 5

Food: 5

Service: 5

The staff is incredibly slow considering they only make smoothies and premade sandwich’s. Do not come here if you’re ever in a rush. A smoothie takes 30min to make for whatever reason.

Atmosphere: 5

Food: 5

Service: 1