Sonic Drive-In

Rude employee specially the order handling boy. Bad Customer Service.

Atmosphere: 1

Food: 1

Service: 1

Took 15 minutes to order then they ignored me. Waste of time.

Service: 1

Slow!!!!! No respect for anyone’s time! I awaited for pickup for 22 minutes that said it was ready!!! The person working this evening, 1/7/26, decided to get smart with me instead of during her job and moving with urgency. As a dasher and uber delivery person it’s disrespectful to wait our time. We are on a time crunch for deliveries and miss out on Money waiting for someone to do their job!!! I pissee!

Atmosphere: 1

Food: 1

Service: 1

We've come to this location 3 times. Every single time there is some kind of issue. If you enjoy not getting all the food you paid for and having to go back in, this is your place.

Service is very slow, your told to move from stall to stall and than go through the drive thru.

Atmosphere: 1

Food: 2

Service: 1

forgot marinara for my mozz sticks, cheese for my pretzel, and 4 of the sauces i ordered :-(. also waited an extra 16 minutes for my food and it came out cold, but i don’t blame them for that because they’re probably understaffed in the mornings

Atmosphere: 1

Food: 5

Service: 1

Wayyyyyy to slow. If I have to wait for 30 minutes, how can you call yourself fast food???!!! A sit down restaurant is much faster than this. Don’t go. Don’t go. Don’t go.

Service: 1

They need to hire more people, and fix the stall count on the mobile app. Just know if you order on the mobile app you will need to go on and pick up your food. It will not be bought out to you.

Atmosphere: 2

Food: 5

Service: 3

The staff here is great, but very overwhelmed from what I can see. This place would do a lot better if it was properly staffed. Stop cutting corners by not hiring enough people.

Atmosphere: 2

Food: 4

Service: 3

Pulled into the drive through at 6:48pm. Received food at 7:20pm. Customer service was horrible. They told us to wait at the window … they never came to assist us. I had to call the place and have them tell us to pull to the next window in order to get assistance. The two young adults working there were high and whoever Jordan/Jason is was the only one who did his job.

Atmosphere: 1

Food: 2

Service: 1

I ordered a Medium cookie dough Blast, I was given a medium Blast, I was charged for a large Blast. Whatever, there was a car behind me so I make peace with my missing dollar. I pulled out and opened my blast, and it was an entire cup of soft serve yogurt with 15 pieces of cookie dough sprinkled on top. There were no pieces mixed in, nothing below the surface. I couldn’t even ratio one cookie dough ball for each bite. The same order used to leave me with left over cookie dough. This was a $7 soft serve yogurt.
If you are out of cookie dough, say something and I’ll choose another flavor.
If the cookie dough import tariffs are cutting your margins too thin, tell me and I’ll pay for an extra scoop or two.
I was very disappointed.

Atmosphere: 4

Food: 1

Service: 1

This location has been going down hill for a while. I’m officially done going to this location after a recent visit. It used to be only two stalls were broken and they are for pick up orders. After sitting in the “pick up stalls” no one would come. This visit, I parked in a stall with the screen, unfortunately ALL the screens are broken. I thought I made the staff aware by putting my stall number in the app that I arrived. After waiting great than expected, I had to go in the building. I told them I was waiting and they said “ We want people to go through the drive thru.” I asked how would I know that when the past pick ups have been car side? There is zero signage saying to do anything; wait, go inside or go to the drive thru. I then asked for a receipt and I told they don’t give receipts for online orders. This is a lie because I was offered receipts for online orders.

I spoke with the manager who seemed just as confused about the whole pick up process.
It’s unfortunate corporate does not care about this location. The staffing is poor, the screens are all broken, the service is slow even when placing an app order, you get stuck in the drive thru for 20 minutes. At one point, the staff was parking in the stalls because they were so short staffed, leaving only three stalls open. It’s just sad how this location has gone down hill and no one seems to care. I’ll save my funds for better service and food.

Atmosphere: 1

Food: 2

Service: 1

So they messed up my order and I never received one of my orders which I paid for. Next everything was cold. I wish I could give them a zero star. Like come on now.

Food: 1

Service: 1

Waited over 30 minutes and left with no food. Probably closer to 45. When I showed up there was only one other car and the drive thru looked empty. By the time I left it was full and no one had gotten their food. Hit the button in the stall to check on my food and the guy told me to hold and then never came back.

Ive been to this one plenty of times in the past and never had any issues, but looking at other reviews, it seems this one has really gone downhill within the last 6-12 months. The owner is commenting on peoples post but not doing anything about it. Seems like this will be the last time I go to that sonic.

Service: 1

I'm in the drive-thru November 17th at 2:21. The guy here has the worst attitude. No one was in the drive thru and he said he'd get back to me. 10 minutes Later I went and ordered from one of the side menus. After ordering He then tells me I need to go through the drive-thru with the same attitude.

Atmosphere: 1

Service: 1

Sat at the drive through for 20 minutes today before the cars in front of me just drove off. I made it to my turn and nobody was there or answered me
I get it if you're short staffed but at least communicate
You lost 6 customers just while I was in line

Atmosphere: 2

Food: 2

Service: 2