Jersey Mike's Subs

Horrible customer service!! Racist employees, especially Tiffany. Very rude! She needs to find a job that she is not gonna deal with people. Will never come back to this location. Why they acting like you owe them something. Please, Jersey Mikes do something.

Atmosphere: 1

Service: 1

Beverages from the unsweetened tea to the lemonade and the sprite substitute were all substandard. You all charge too dam much for the drink sizes for your customers to be completely dissatisfied and ignored when spoken on. Oh and why don’t you all offer sesame seeded bread??

Atmosphere: 4

Food: 3

Service: 5

Ordered online, was there at the time it supposed to be ready. But wasn't until 30 mins later.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Soda Bottle, The Original Italian, Chips

I consider myself a fair and just person who exercises a level of patience and understanding when it comes to customer service. Tonight was my third time patronizing this establishment and I must say it is by far the worse Jersey Mike's I've ever patronized and it needs to be revamped from top to bottom starting with the ownership and management. I say the ownership first because an organization's reputation and performance are indicative of it's leadership or lack of, their ability to employ good management and even better employees. Those who come to work to work, set the tone for a good working environment, and are inspired and motivated to provide quality customer service. They pay attention to detail, perform with a level of pride, dignity and urgency and know that they are in the "service" business.

I'll provide one of three examples of which tonight "broke the straw". My wife placed our order at 6:30 p.m.. We received notification that it would be ready for pick up at 7:01 p.m.. I arrived for pick up at 7:02 p.m. and did not receive my order until 7:40 p.m.. This is the third time I've waited for more than 30 minutes for an order after placing it in advance. I understand things get backed up and it gets crowded, but there were only three customers in the establishment and the three employees including who I assume was the manager lacked focus, energy and customer service. They moved at a snails pace, lacked communication and engagement with customers and offered no apology or concern regarding the long wait time. To add insult to injury, I drove 15 minutes to my home to discover that my sandwich was made totally wrong. This wasn't a first time occurrence and after reading some of the reviews it appears to be an "accepted norm", which is sad.

Atmosphere: 1

Food: 4

Service: 1

Terrible service walked in no one greeted me stood around for five minutes and left wasn't even busy.

Atmosphere: 1

Food: 1

Service: 1

food is good but their employee Tiffany is rude and disgusting. without me saying a word she asked me " what do you want.." with a rude look on her face. What kind of customer service is that? where is the manager?? what kind of training is she getting? and on top of that she looked 50 plus years old acting like a teenager. I turned around and walked right out. as I was walking out I heard her then yell at the customer behind me about how she made more money then them! what is going on with that lady smh. Jersey Mikes needs to get it together she is shooing customers away! terrible customer service!

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Big Kahuna Cheese Steak

Jersey Mike's sub shop in Fort Washington sub is a go-to spot for anyone craving a delicious and satisfying Italian sub. Their sandwiches are consistently top-notch, with fresh ingredients and perfectly balanced flavors that make each bite a delight. Whether you prefer a classic Italian sub loaded with meats, cheeses, and veggies or something with a bit more kick, Jersey Mike’s delivers every time.The customer service at Jersey Mike’s is equally impressive. The staff is friendly, attentive, and always eager to ensure you have a great experience. Even during busy hours, the service is remarkably quick, making it an excellent choice for a tasty meal on the go.Overall, Jersey Mike's combines great food with excellent service, making it a standout option for a satisfying sub experience.

Atmosphere: 5

Food: 5

Service: 5

Customer service was great! They all are very respectful and patient when you’re deciding what you want. One of the people working there whose name is Tiffany is a blessing! This is my favorite place to go for sandwiches.

Atmosphere: 5

Food: 5

Service: 5

Wonderful food, service and staff! Special shout-out to Tiffany - she makes coming into the store a pleasure with her welcoming smile and exceptional service!

Atmosphere: 5

Food: 5

Service: 5

We have always been pleased with sandwiches that we ordered ar the Fort Washington location. My sister travels from Largo, MD to this store because the sandwiches are so much better. Manager, Tiffany Bowser, is cordial, professional, and delightful.

Atmosphere: 5

Food: 5

Service: 5

I’m not a sub sandwich person, or so I thought. But the turkey & provolone sub was um-um good And thank you, Tiffany. You’re a gem too.

Delicious sandwiches and good customer service

Atmosphere: 5

Food: 5

Service: 5

Food ok but they don’t pay attention. 1 person in particular. I’m not sure whether she was ready to get off or what but the wait was too long for her to not pay attention to the order.

Atmosphere: 5

Food: 5

Service: 3

I ordered a curbside pickup and we had wonderful customer service by Alec! We arrived 10 mins earlier than the estimated time, and Alec came to the parking lot to let us know he received our order and would have our order ready ASAP. I, of course, went with the intention of waiting because we arrived early, however, his gesture was definitely appreciated! Alec’s great service didn’t end there, when he brought our food, he realized my nephew was in the car and his meal included a drink. Alex turned to him, and acknowledged him by asking him what he wanted to drink. My nephew was immediately delighted by his energy! Alec is very amiable! As for the food, it was also great! We will be coming back!

Atmosphere: 5

Food: 5

Service: 5

Friendly service & great food! Outdoor seating is shaded in the evening :)