Panera Bread

Take 10 minutes for a simple order of a vanilla latte, cleared their drive-thru like three times. Incredibly slow would have done better to get out my car go to the giant go to the Starbucks energize and get back in my car I probably would have been on my way. Was early enough to get coffee ended up 10 minutes behind waiting on them

Atmosphere: 1

Food: 1

Service: 1

I'm a very loyal customer here because this Panera consistently delivers. The service is always friendly, the atmosphere is perfectly laid-back, and everything is exceptionally clean. It’s my reliable spot for a quality meal.

I highly recommend their comfort classics: the Tomato Soup and Mac & Cheese, plus the fresh, satisfying Chicken Fiesta Sandwich. A truly great dining experience every time!
Which one do you think best captures your positive experience?

Atmosphere: 5

Food: 5

Service: 5

They take forever

Absolutely the worst Panera Bread experience I’ve ever had — and it happened right here in Fort Washington, MD.

The drive-thru wait was ridiculously long, with no explanation or apology. I sat there forever, only to be handed food that was cold, sloppy, and clearly thrown together with zero care. It’s like the people working there just didn’t care at all about quality or customer service.

If you’re expecting anything close to the usual Panera standard, save yourself the time and frustration — this location is a complete disaster. Between the wait and the awful food, this was a total waste of money.

Do better!!!

Atmosphere: 1

Food: 1

Service: 1

No one is ever at the front to greet you, the bakery shelves are always bare, the food orders are always wrong and/or incomplete. And the parking lot is a cluster.

Atmosphere: 3

Food: 2

Service: 1

This Panera bread location is in a very convenient area. The food is always fresh. I am a regular here. Staff memberJaliyah Provides excellent customer service is always courteous and friendly and gets me in and out with no delay

Atmosphere: 5

Food: 5

Service: 5

I ordered a bowl of chicken noodle and a cup of macaroni. The soup was okay but the macaroni was HORRIBLE! It was overcooked or reheated, mushy and tasted old. I am going to to email the store directly. Come on, you can't serve customer's old food! The cashier in the drive was nice but it takes more than that for customers to return.

Atmosphere: 3

Food: 2

Service: 3

On August 1,2025 , the young ladies that work in this establishment were very not engaging at all, the young black girl that prepares the sandwiches is so rude and nasty, when I told her twice about my sandwich, she call herself fixing it again and threw the sandwiches on the metal platform like in front of me, she’s never smiles always looking mean and doesn’t speak , I guess the white manager female is so nice but she really doesn’t say anything but here’s my take , don’t go here.

Atmosphere: 1

Food: 1

Service: 1

The drive thru line is very slow. I love their smoothies and I sometimes go there just for them. And it’s super disappointing when they run out of things.

Atmosphere: 4

Food: 4

Service: 3

You literally have to tell them your order 4 times at the speaker and once again when you pull up to the window and they stare with a confused face at you. Rude workers need training on basic costumer service.

Atmosphere: 5

Food: 5

Service: 1

This location does not always open on time on weekends.

For the past month, this location has run out of drinks almost daily. The employees have canceled my online order after I arrived to pick up, and instead of apologizing they even refused to replace my already paid drinks.

Atmosphere: 4

Food: 1

Service: 1

Delicious healthy eats, on the quick fast casual tip!

I always enjoy coming here. The food is made to order and always freshly prepared. The customer services at this location is great too.

Like most of the Panera bread locations, this one is perfect for a quick lunch or casual place for telework. I have been here in both cases for lunch pickups and telework....and it serves both purpose well. There is plenty of seating and the entire space is completely wired with Wi-Fi and electrical outlets for all your telework needs. There is also a drive-thru and pick-up station available which comes in handy when in a rush. Not to mention, the mobile ordering and app is a life saver....when making a quick run for healthy food options in between meetings or heading into work. Another pet peeve….SUPER CLEAN BATHROOMS here!! It says a lot about a restaurant. lol.

From the coffee selection, to the fresh bakery-dessert items, in-house baked breads and full menu of healthy eats....including sandwiches, smoothies, salads & soups....you can't go wrong with Panera Bread.

Today I tried the new Italian steak and Mas sandwich and chicken noodle soup. Both were perfect. Steak sandwich, who’s was outstanding. It was filled with juicy, tender seasoned steak, mozzarella cheese, tomatoes, arugula, and an interesting aioli sauce that made the sandwich top notch. All this one a delicious, fresh ciabatta bread….there was nothing more to ask for! The sandwich is here for a limited time and a must try.

Nothing but great things to say about this location. It's super clean, bright and haven't had a bad meal yet. The customer service is on point too.

Definitely a thumbs up in my book and glad to have this location in the neighborhood.

Atmosphere: 5

Food: 5

Service: 4

I am a customer at this location, but I don't know what's going on. Yesterday I ordered lunch for drive thru pick up, when I opened my order after arriving home, I found out I was missing the chips even though they had checked on the receipt. Today I ordered lunch again for Drive thru pick up, I went back to the office and this time my order was missing baguette and the spoon. How was I supposed to eat my soup without a spoon? I'm getting disappointed with panera.

Food: 5

Service: 3

They must return vegetable soup in menu !!!
We love in US and not in Mexico !!!

Atmosphere: 1

Food: 1

Service: 1

Professional and warm.

Atmosphere: 5

Food: 5

Service: 5