I will not be returning to this kfc. I ordered a 12 piece family wings with honey bbq through the drive through. When we came up to the window to receive our order we were told that they ran out of chicken and we can wait 12 minutes for more chicken or get a 5 piece meal. My issue with that solution is A they should’ve never let us order the wings if they ran out of chicken, and B why would a 5 piece chicken tender meal be a good alternative for a 12 piece. I am flabbergasted with the service today and things should be done better. Even when we received the order they didn’t even add the honey bbq to the tenders they were just plain. Never again
Atmosphere: 1
Food: 1
Service: 1
Sharlean Wilson
I went to KFC in Ft Washington MD recently in August 2025. I was trying to place a order at the window via a on-line order I placed and didn't pay for it because I thought if I gave them the order number they could pull it up and I could pay for it. The Cashier told me she couldn't find my order by my name and didn't want the order number. She told me to pull to the side & a staff member could help me in 10 minutes. So, I said just forget that on-line order, I'll just place it at the window. So, I drove up and wanted to place the order of $15 dollars so I could get the special of a Free 8 piece bucket of chicken. She was asking again about my previous on-line order and I just told her to forget about it and just wanted to place the order at the window. She than call over her either supervisor or manager who again was talking about my previous order. She said unless I paid for it on-line that was the only way to find it. So, I said ok, I want to just place a order and forget the other one. She asked me want I wanted, I couldn't remember the name of the 5 piece chicken meal and that is when got very unprofessional by this supervisor or manager. The Cashier was standing directly behind this manager, so, while trying to place my order she got sarcastic with me because I couldn't remember the name of the chicken meal by saying the name of it that's listed on the Menu Board, I said ok it's on the website and she began rolling her eyes the entire time she was speaking to me. I told I don't appreciate you rolling your eyes at me and since you got a attitude allow the lady who was taking my order before to take my order. She kept rolling her eyes and I asked her several times to allow the young cashier to take my order. She than said to me are you my supervisor, I said no, but, I am the customer. I finally got upset and a few not so nice stuff and drove off. I called to report it and asked for a copy of my complaint, I never got it. I also submitted a complaint online and never heard back about my compliant. So, I not buying anything from KFC anymore. I used to go there to get my chicken but not anymore. I don't spend my money with companies that have staff that are unprofessional and can't treat their customers like valuable customers.
Atmosphere: 1
Service: 1
Yolanda Epps
I visited this particular KFC. I started out @ the drive through, had to go inside because the young lady who was working the drive through was some what rude. She was acting as if she didn't know what I was asking for. So I went inside. I was not even acknowledged at the register for about 4-5minutes! The chicken was not hot, the biscuits were also STALE! the only thing that I enjoyed was the potatoes wedges! I WILL NOT BE RETURNING! 🤨🙄
Atmosphere: 1
Food: 2
Service: 1
Alysa Poindexter
I wish I read the reviews before coming to this location. The employee named Ashley who was working the drive thru on the evening of Wednesday, August 7 was so incredibly rude that my husband and I had to cancel our drive thru order. She had issues understanding what we wanted and got upset and rolled her eyes when we pointed out the mistakes. It's concerning that there's at least a year's worth of reviews about this location's poor service and nothing has been done about it.
Atmosphere: 1
Food: 3
Service: 1
Hannah Howe
Out of more than half the menu an hour and half before closing. This location sucks!
Atmosphere: 1
Food: 1
Service: 1
renyy
Amazing i love going to this kfc, little fruity boy at the drive thru is great customer service, and hispanic girl super lovely. love it!
Atmosphere: 5
Food: 5
Service: 5
Charlene Robinson
Well at 1030 am I was a bit disappointed because I wanted the bowl just to be told at the window that you have no gravy. Prep wasn't prepared for opening
Lory D
DO NOT GO TO THIS LOCATION!!! They are incredibly rude, the food is tasteless and so are their drinks. I paid for ice tea and got no ice and it tasted like water. This place should be shut down!!
Atmosphere: 1
Food: 1
Service: 1
Nike Smith
The staff in this store are very rude, arrogant, and disrespectful not to mention incompetent. We would always be given incorrect order and the staff would not be apologetic. They would instead give you an attitude if you ask. They would replace your order with something else without asking what replacement you want and they will not say anything even of some items you ordered are unavailable. I hope the management will do something about this because upon reading the other reviews, it is quite concerning that a lot of people had a bad experience in this store. Well, I am not coming back. I would rather go somewhere else where I would be treated well as a customer.
Atmosphere: 1
Food: 1
Service: 1
Cairo Tucker
I don't eat KFC very often but when I do I want fresh food. Don't sell food if it ain't fresh. This is the second time this has happened here. You're definitely won't be a third.
The overall experience was not that well, because we didn't get everything in our order we requested fries and didn't get any. We also didn't receive any sauce when we are supposed to. The chicken was very tender and we didn't receive and eating utensils when we ordered their Mac and cheese. The food was well seasoned but was not good enough. I would say that we would probably come back but it will be if weee really desperate.
Atmosphere: 4
Food: 2
Service: 3
Jeep Tuff
Their service is so bad they don’t offer refunds.
Zenee Steele
If i could give zero stars i would. I ate here after doing grocery shopping, first meal of the day and less than 2 hours of eating i regurgitated everything up. I was feeling fine prior too. Either the grease for the chicken was really old or the food was bad all together. It only take 1 time for me to get sick off of food i didn't cook to never eat at a KFC again. Beware, and honestly i should of known better years ago KFC was busted for cloning chickens and selling bad food to us.
Jeff Pea (Jeffissmoother1)
The food was nice and fresh.
Just Say'n
I am extremely disappointed with my recent experience. After going through the drive-thru, placing my order, and confirming it, I still received a completely incorrect order. I ordered an 8-piece chicken meal and a 3-piece tender combo, but instead, I was given 6 chicken pot pies and 2 biscuits.
Had Dinora and the other two young ladies working on the evening of 3/20/25 focused on providing quality service instead of joking around, my order would have been correct.
I will not be returning to this kfc. I ordered a 12 piece family wings with honey bbq through the drive through. When we came up to the window to receive our order we were told that they ran out of chicken and we can wait 12 minutes for more chicken or get a 5 piece meal. My issue with that solution is A they should’ve never let us order the wings if they ran out of chicken, and B why would a 5 piece chicken tender meal be a good alternative for a 12 piece. I am flabbergasted with the service today and things should be done better. Even when we received the order they didn’t even add the honey bbq to the tenders they were just plain. Never again
Atmosphere: 1
Food: 1
Service: 1
I went to KFC in Ft Washington MD recently in August 2025. I was trying to place a order at the window via a on-line order I placed and didn't pay for it because I thought if I gave them the order number they could pull it up and I could pay for it. The Cashier told me she couldn't find my order by my name and didn't want the order number. She told me to pull to the side & a staff member could help me in 10 minutes. So, I said just forget that on-line order, I'll just place it at the window. So, I drove up and wanted to place the order of $15 dollars so I could get the special of a Free 8 piece bucket of chicken. She was asking again about my previous on-line order and I just told her to forget about it and just wanted to place the order at the window. She than call over her either supervisor or manager who again was talking about my previous order. She said unless I paid for it on-line that was the only way to find it. So, I said ok, I want to just place a order and forget the other one. She asked me want I wanted, I couldn't remember the name of the 5 piece chicken meal and that is when got very unprofessional by this supervisor or manager. The Cashier was standing directly behind this manager, so, while trying to place my order she got sarcastic with me because I couldn't remember the name of the chicken meal by saying the name of it that's listed on the Menu Board, I said ok it's on the website and she began rolling her eyes the entire time she was speaking to me. I told I don't appreciate you rolling your eyes at me and since you got a attitude allow the lady who was taking my order before to take my order. She kept rolling her eyes and I asked her several times to allow the young cashier to take my order. She than said to me are you my supervisor, I said no, but, I am the customer. I finally got upset and a few not so nice stuff and drove off. I called to report it and asked for a copy of my complaint, I never got it. I also submitted a complaint online and never heard back about my compliant. So, I not buying anything from KFC anymore. I used to go there to get my chicken but not anymore. I don't spend my money with companies that have staff that are unprofessional and can't treat their customers like valuable customers.
Atmosphere: 1
Service: 1
I visited this particular KFC. I started out @ the drive through, had to go inside because the young lady who was working the drive through was some what rude. She was acting as if she didn't know what I was asking for. So I went inside. I was not even acknowledged at the register for about 4-5minutes! The chicken was not hot, the biscuits were also STALE! the only thing that I enjoyed was the potatoes wedges! I WILL NOT BE RETURNING! 🤨🙄
Atmosphere: 1
Food: 2
Service: 1
I wish I read the reviews before coming to this location. The employee named Ashley who was working the drive thru on the evening of Wednesday, August 7 was so incredibly rude that my husband and I had to cancel our drive thru order. She had issues understanding what we wanted and got upset and rolled her eyes when we pointed out the mistakes. It's concerning that there's at least a year's worth of reviews about this location's poor service and nothing has been done about it.
Atmosphere: 1
Food: 3
Service: 1
Out of more than half the menu an hour and half before closing. This location sucks!
Atmosphere: 1
Food: 1
Service: 1
Amazing i love going to this kfc, little fruity boy at the drive thru is great customer service, and hispanic girl super lovely. love it!
Atmosphere: 5
Food: 5
Service: 5
Well at 1030 am I was a bit disappointed because I wanted the bowl just to be told at the window that you have no gravy. Prep wasn't prepared for opening
DO NOT GO TO THIS LOCATION!!! They are incredibly rude, the food is tasteless and so are their drinks. I paid for ice tea and got no ice and it tasted like water. This place should be shut down!!
Atmosphere: 1
Food: 1
Service: 1
The staff in this store are very rude, arrogant, and disrespectful not to mention incompetent. We would always be given incorrect order and the staff would not be apologetic. They would instead give you an attitude if you ask. They would replace your order with something else without asking what replacement you want and they will not say anything even of some items you ordered are unavailable. I hope the management will do something about this because upon reading the other reviews, it is quite concerning that a lot of people had a bad experience in this store. Well, I am not coming back. I would rather go somewhere else where I would be treated well as a customer.
Atmosphere: 1
Food: 1
Service: 1
I don't eat KFC very often but when I do I want fresh food. Don't sell food if it ain't fresh. This is the second time this has happened here. You're definitely won't be a third.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
The overall experience was not that well, because we didn't get everything in our order we requested fries and didn't get any. We also didn't receive any sauce when we are supposed to. The chicken was very tender and we didn't receive and eating utensils when we ordered their Mac and cheese. The food was well seasoned but was not good enough. I would say that we would probably come back but it will be if weee really desperate.
Atmosphere: 4
Food: 2
Service: 3
Their service is so bad they don’t offer refunds.
If i could give zero stars i would. I ate here after doing grocery shopping, first meal of the day and less than 2 hours of eating i regurgitated everything up. I was feeling fine prior too. Either the grease for the chicken was really old or the food was bad all together. It only take 1 time for me to get sick off of food i didn't cook to never eat at a KFC again. Beware, and honestly i should of known better years ago KFC was busted for cloning chickens and selling bad food to us.
The food was nice and fresh.
I am extremely disappointed with my recent experience. After going through the drive-thru, placing my order, and confirming it, I still received a completely incorrect order. I ordered an 8-piece chicken meal and a 3-piece tender combo, but instead, I was given 6 chicken pot pies and 2 biscuits.
Had Dinora and the other two young ladies working on the evening of 3/20/25 focused on providing quality service instead of joking around, my order would have been correct.
Additionally, why aren’t your phones working?
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