I just left this Dunkin' location on Opossum Drive, and unfortunately, it was a very disappointing experience, a common issue I've encountered here. When ordering coffee with cream and sugar, it seems hit or miss whether the sugar is actually added or if it's properly stirred.
Today, I drove off only to realize down the road that both of my coffee drinks were improperly made – essentially no sugar, leaving them tasting completely off.
Having to turn around and go back through the drive-thru is an inconvenience, especially when you're just trying to grab a quick coffee.
When I returned, as soon as I pull up, they seemed to instantly know why I was back and immediately offered me stirring sticks.
It's almost as if they're aware of the problem. If I'm supposed to stir it myself, why not provide the sticks with the initial order?
To make matters worse, after I stirred the coffee I still found no actual sugar taste, I asked them to add sugar. Which obviously came back overloaded, as if my request was an inconvenience to them.
Honestly, if you're looking for consistent quality and proper preparation of your coffee try a different location.
Victor Nukonu
They do their best to keep it clean
Atmosphere: 5
Food: 4
Service: 5
George Swift
I've only been here twice this year and both times the breakfast sandwich was cold. Today, the sausage patty was slightly warm, but the croissant and the bacon was room temperature and the cheese was refrigerator cold. This was not during a busy time, they had plenty of time to cook the whole sandwich in the quick oven. Instead, all cold except the sausage was probably under a warmer and there's likely a bunch of health code violations here. It's completely unacceptable, and based on all the reviews from this year, it's likely due to poor management, poor ownership, and poor training. The staff seem perfectly friendly in the drive through, and I've never been inside.
Do yourself a favor and go to one of the many other locations in the area. The only reason this location is still open is because it's next to a hospital.
Atmosphere: 5
Food: 1
Service: 5
Shelley Freeze
Love my Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Stormy Patterson
Loaded Hash browns were not loaded at all like pictured, false advertisement I paid $6 for this?!
Atmosphere: 3
Food: 1
Service: 3
Stacy Nelson
Tea was gross like it was setting for years, donut hard not friendly
Atmosphere: 2
Food: 2
Service: 2
Victoria Howie
Like any Dunkin, they have it all. My only hang up is ordering sandwiches from there, they have a weird after taste. This has happened multiple times over the years so it's not one off.
Atmosphere: 5
Food: 3
Service: 5
Patricia GarciaJobe
Don't know what happening here but customer service is slipping and food taste plastic or old
Atmosphere: 5
Food: 2
Service: 3
Deborah Donovan
Very poor service. 4 people 2 customers.
Atmosphere: 3
Food: 4
Service: 1
dead serious
Uwually my order comes out wrong and they dont make it how it's shown in the picture. Today was the last draw, I went in to order and I stated: Loaded Hashbrowns, snackin bacon, mango refresher and Avocado toast with bacon bits. The refresher was missing the cold foam and they forgot to add my loaded hasbrowns claimed they never charged me for it but never showed the receipt nor asked me if I wanted it, this has happened to me too many times for me not to say anything. They usually dont understand what I am saying when I am ordering and I have to speak louder and even when I do somehow they get it wrong. I will no longer be ordering here
Dirty tables, slow to help. Not very communicative. Make staff member was rude to precious customer over not having certain drinks. The food was gross. We had to clean out own table. Having personal conversations while ignoring their work or doing a poor job at it. Sad it was like that and it was empty. They are the only location near medical facilities and could do great if they choose to, but they have a very bad work ethic and undeserved attitudes. I won't go there again unless they get a complete turn over of staff. Also STOP adding artificial sweetness to ALL your drinks. Deceitful and dangerous to many people's health.
Atmosphere: 1
Food: 1
Service: 1
nonnya business
I am so grateful that they are located here. Very convenient and rewarding especially after visiting a DR or dentist.
Atmosphere: 5
Food: 5
Service: 5
Victoria Ridge
always 100% make my coffee right!!
Atmosphere: 5
Food: 5
Service: 5
R 17
Messed up my order and served me cold food on my birthday :/
Kevin arie
20 minutes before closing and they have no coffee. Who is running this location and what is your business model I don’t understand
I just left this Dunkin' location on Opossum Drive, and unfortunately, it was a very disappointing experience, a common issue I've encountered here. When ordering coffee with cream and sugar, it seems hit or miss whether the sugar is actually added or if it's properly stirred.
Today, I drove off only to realize down the road that both of my coffee drinks were improperly made – essentially no sugar, leaving them tasting completely off.
Having to turn around and go back through the drive-thru is an inconvenience, especially when you're just trying to grab a quick coffee.
When I returned, as soon as I pull up, they seemed to instantly know why I was back and immediately offered me stirring sticks.
It's almost as if they're aware of the problem. If I'm supposed to stir it myself, why not provide the sticks with the initial order?
To make matters worse, after I stirred the coffee I still found no actual sugar taste, I asked them to add sugar. Which obviously came back overloaded, as if my request was an inconvenience to them.
Honestly, if you're looking for consistent quality and proper preparation of your coffee try a different location.
They do their best to keep it clean
Atmosphere: 5
Food: 4
Service: 5
I've only been here twice this year and both times the breakfast sandwich was cold. Today, the sausage patty was slightly warm, but the croissant and the bacon was room temperature and the cheese was refrigerator cold. This was not during a busy time, they had plenty of time to cook the whole sandwich in the quick oven. Instead, all cold except the sausage was probably under a warmer and there's likely a bunch of health code violations here. It's completely unacceptable, and based on all the reviews from this year, it's likely due to poor management, poor ownership, and poor training. The staff seem perfectly friendly in the drive through, and I've never been inside.
Do yourself a favor and go to one of the many other locations in the area. The only reason this location is still open is because it's next to a hospital.
Atmosphere: 5
Food: 1
Service: 5
Love my Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Loaded Hash browns were not loaded at all like pictured, false advertisement I paid $6 for this?!
Atmosphere: 3
Food: 1
Service: 3
Tea was gross like it was setting for years, donut hard not friendly
Atmosphere: 2
Food: 2
Service: 2
Like any Dunkin, they have it all. My only hang up is ordering sandwiches from there, they have a weird after taste. This has happened multiple times over the years so it's not one off.
Atmosphere: 5
Food: 3
Service: 5
Don't know what happening here but customer service is slipping and food taste plastic or old
Atmosphere: 5
Food: 2
Service: 3
Very poor service. 4 people 2 customers.
Atmosphere: 3
Food: 4
Service: 1
Uwually my order comes out wrong and they dont make it how it's shown in the picture. Today was the last draw, I went in to order and I stated: Loaded Hashbrowns, snackin bacon, mango refresher and Avocado toast with bacon bits. The refresher was missing the cold foam and they forgot to add my loaded hasbrowns claimed they never charged me for it but never showed the receipt nor asked me if I wanted it, this has happened to me too many times for me not to say anything. They usually dont understand what I am saying when I am ordering and I have to speak louder and even when I do somehow they get it wrong. I will no longer be ordering here
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Dirty tables, slow to help. Not very communicative. Make staff member was rude to precious customer over not having certain drinks. The food was gross. We had to clean out own table. Having personal conversations while ignoring their work or doing a poor job at it. Sad it was like that and it was empty. They are the only location near medical facilities and could do great if they choose to, but they have a very bad work ethic and undeserved attitudes. I won't go there again unless they get a complete turn over of staff. Also STOP adding artificial sweetness to ALL your drinks. Deceitful and dangerous to many people's health.
Atmosphere: 1
Food: 1
Service: 1
I am so grateful that they are located here. Very convenient and rewarding especially after visiting a DR or dentist.
Atmosphere: 5
Food: 5
Service: 5
always 100% make my coffee right!!
Atmosphere: 5
Food: 5
Service: 5
Messed up my order and served me cold food on my birthday :/
20 minutes before closing and they have no coffee. Who is running this location and what is your business model I don’t understand
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