I am furious with this restaurant not taking serious decaf requests. I am 7 months pregnant and cannot have more than 250 mcg of caffeine per day. I asked if they had decaf iced coffee they said yes. Well they gave me regular because I can feel it. My breathing is heavy, sweaty palms and now I am at the Dr. Pregnant women cannot have that much caffeine. You are playing with someone's life by not taking this matter seriously. Another person recently was given regular sugar instead of Splenda. These issues have serious consequences for people. If people don't speak English training them in the importance of this!
nat n
Received such a bland iced coffee this morning and politely asked the lady at the drive thru to remake it and she can’t seem to comprehend english and was rudely talking to the younger hispanic teenager as if i could not understand spanish. My receipt says the name Gary on it.
i get the same coffee every time and this tastes like washed down coffee with water, its a joke ruined my morning. This location use to be great.
Atmosphere: 1
Food: 1
Service: 1
William Prichard
Most backwards Dunkin’ I’ve been to. Refusing a refund because they ran out of gloves and couldn’t make food? Most run down disgusting “restaurant” if you even want to call it that. Ive never left a review before but just know spend an extra 5 minutes in traffic so you don’t have to get treated like you’re stupid. I work in the food industry and never told anyone “it’s not my problem.” If I could give 0 stars I would. I’d rather have someone spit in my food than getting treated like that. There is no passion in this place. Also refused to let us talk to any form of management. Didn’t know how to do anything. No compromise, only lost 20 minutes of my life on my only day off this week.
Atmosphere: 1
Food: 1
Service: 1
Ed Vigezzi
Stopped by this Dunkin' location on my way home from a sporting event in Frederick, MD.
It was clean and the staff was friendly. Plenty of parking out front and relatively easy to get into and out of this location. Pretty close to Route 15 which was really convenient. Inside is well decorated with branding and plenty of seating.
I placed a mobile order from the car upon arrival, and it was prepared very quickly. Two medium iced coffees, a Latte and a Bacon, Egg and Cheese Wake-Up Wrap. They are so delicious! Order was correct and we were on our way.
Great experience!
Dietary restrictions: Some gluten-free options available.
Parking: Lots of spaces on the side of the building, behind the building and out front. Location is in a strip mall, and the Dunkin' is on the end unit.
Wheelchair accessibility: Plenty of space inside the location. Handicapped parking spaces located near by and a curb ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Ari Kon
Been to one, all the rest are the same. Not all the doughnuts available and coffee prices are ridiculous. Ps they expect tip for crappy , moody service
Atmosphere: 1
Food: 1
Service: 1
J B
I always thought everyone loved a Dunkin’ Donut but not today. The staff member working was really depressed and basically hated their job. I got my donuts and I came home and they tasted like they were made yesterday or the day before. This was not a good experience. The atmosphere was not clean at all. Service was absolutely awful and the donuts were stale as hell. I would not recommend this place I would rather go to Krispy Kreme. it wouldn’t hurt if they cleaned up a little. This was not the best experience.
Atmosphere: 1
Food: 2
Service: 1
Jade Vega
No drive through but it's a nice location.
Atmosphere: 5
Food: 4
Service: 4
Sarita Battish
Skip this Dunkin I ordered a bagel with cream cheese and a small coffee light and sweet. The male staff member was speaking with the female staff member about their plans. He would stop in the middle of putting cream cheese on the bagel. Finally, he got it done. The bagel was hard to chew. He had put on about 2 inches of cold cream cheese on it. I ended up taking off all the cream cheese. The coffee was so sweet I couldn’t drink it. I ended up throwing it away.
Atmosphere: 1
Food: 1
Service: 1
Mason Ambush 27
Excellent service! The staff working last Friday afternoon were outstanding. they helped me with all questions i had about the menu and made the process quick and easy. 5 Stars!
This Dunkin is hit or miss when ordering on the app.
Atmosphere: 4
Food: 5
Service: 4
Margarita Pineda
No staff when I got there, waited a few and checked the bathrooms ?♀️
Kevin arie
BAD customer service an older men refuse to SELL a side of caramel that I wanted with my churro donuts.I get my daily coffee from here after this experience I would never comeback and letting everybody around know about my experience.This location doesn’t even have a drive true there no convenience I usually go for the service the wonderful workers, but after all this never coming back.
Atmosphere: 1
Food: 1
Service: 1
Patrick
There is a serious lack of consistency and attention from the staff. I live nearby and would come here for a quick bagel and coffee, no issues with coffee but they regularly mess up the food. From not making to order to frequently burning or under toasting a bagel. I've been complaining for years and it's not gotten better. I'll now go to the further Dunkin from now on, I am done giving this location chances. 2 stars because while they constantly make errors the staff is at least nice.
Atmosphere: 3
Food: 1
Service: 2
rachel renee
Tried to order a coffee and a wake me up sandwich at 6:10pm. Told me that nothing was on because they were preparing to close.. at SEVEN…. Have always received poor service at this location.
Had a great experience this morning here
Atmosphere: 5
Food: 5
Service: 5
I am furious with this restaurant not taking serious decaf requests. I am 7 months pregnant and cannot have more than 250 mcg of caffeine per day. I asked if they had decaf iced coffee they said yes. Well they gave me regular because I can feel it. My breathing is heavy, sweaty palms and now I am at the Dr. Pregnant women cannot have that much caffeine. You are playing with someone's life by not taking this matter seriously. Another person recently was given regular sugar instead of Splenda. These issues have serious consequences for people. If people don't speak English training them in the importance of this!
Received such a bland iced coffee this morning and politely asked the lady at the drive thru to remake it and she can’t seem to comprehend english and was rudely talking to the younger hispanic teenager as if i could not understand spanish. My receipt says the name Gary on it.
i get the same coffee every time and this tastes like washed down coffee with water, its a joke ruined my morning. This location use to be great.
Atmosphere: 1
Food: 1
Service: 1
Most backwards Dunkin’ I’ve been to. Refusing a refund because they ran out of gloves and couldn’t make food? Most run down disgusting “restaurant” if you even want to call it that. Ive never left a review before but just know spend an extra 5 minutes in traffic so you don’t have to get treated like you’re stupid. I work in the food industry and never told anyone “it’s not my problem.” If I could give 0 stars I would. I’d rather have someone spit in my food than getting treated like that. There is no passion in this place. Also refused to let us talk to any form of management. Didn’t know how to do anything. No compromise, only lost 20 minutes of my life on my only day off this week.
Atmosphere: 1
Food: 1
Service: 1
Stopped by this Dunkin' location on my way home from a sporting event in Frederick, MD.
It was clean and the staff was friendly. Plenty of parking out front and relatively easy to get into and out of this location. Pretty close to Route 15 which was really convenient. Inside is well decorated with branding and plenty of seating.
I placed a mobile order from the car upon arrival, and it was prepared very quickly. Two medium iced coffees, a Latte and a Bacon, Egg and Cheese Wake-Up Wrap. They are so delicious! Order was correct and we were on our way.
Great experience!
Dietary restrictions: Some gluten-free options available.
Parking: Lots of spaces on the side of the building, behind the building and out front. Location is in a strip mall, and the Dunkin' is on the end unit.
Wheelchair accessibility: Plenty of space inside the location. Handicapped parking spaces located near by and a curb ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Been to one, all the rest are the same. Not all the doughnuts available and coffee prices are ridiculous. Ps they expect tip for crappy , moody service
Atmosphere: 1
Food: 1
Service: 1
I always thought everyone loved a Dunkin’ Donut but not today. The staff member working was really depressed and basically hated their job. I got my donuts and I came home and they tasted like they were made yesterday or the day before. This was not a good experience. The atmosphere was not clean at all. Service was absolutely awful and the donuts were stale as hell. I would not recommend this place I would rather go to Krispy Kreme. it wouldn’t hurt if they cleaned up a little. This was not the best experience.
Atmosphere: 1
Food: 2
Service: 1
No drive through but it's a nice location.
Atmosphere: 5
Food: 4
Service: 4
Skip this Dunkin
I ordered a bagel with cream cheese and a small coffee light and sweet. The male staff member was speaking with the female staff member about their plans. He would stop in the middle of putting cream cheese on the bagel. Finally, he got it done. The bagel was hard to chew. He had put on about 2 inches of cold cream cheese on it. I ended up taking off all the cream cheese. The coffee was so sweet I couldn’t drink it. I ended up throwing it away.
Atmosphere: 1
Food: 1
Service: 1
Excellent service! The staff working last Friday afternoon were outstanding. they helped me with all questions i had about the menu and made the process quick and easy. 5 Stars!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
This Dunkin is hit or miss when ordering on the app.
Atmosphere: 4
Food: 5
Service: 4
No staff when I got there, waited a few and checked the bathrooms ?♀️
BAD customer service an older men refuse to SELL a side of caramel that I wanted with my churro donuts.I get my daily coffee from here after this experience I would never comeback and letting everybody around know about my experience.This location doesn’t even have a drive true there no convenience I usually go for the service the wonderful workers, but after all this never coming back.
Atmosphere: 1
Food: 1
Service: 1
There is a serious lack of consistency and attention from the staff. I live nearby and would come here for a quick bagel and coffee, no issues with coffee but they regularly mess up the food. From not making to order to frequently burning or under toasting a bagel. I've been complaining for years and it's not gotten better. I'll now go to the further Dunkin from now on, I am done giving this location chances. 2 stars because while they constantly make errors the staff is at least nice.
Atmosphere: 3
Food: 1
Service: 2
Tried to order a coffee and a wake me up sandwich at 6:10pm. Told me that nothing was on because they were preparing to close.. at SEVEN…. Have always received poor service at this location.
Service: 1
Loading...