The staff were efficient and the space appeared cleanly. However, the doughnut was stale and the sandwich tasted like carcinogens (really can't think of any other way to describe this sandwich).
Food: 1
Gina Lawrence
Consistently the worst Dunkin. Incredibly slow. Dirty. Disorganized. Inaccurate. Rude.
Casey Dolan
Dunkin o holic
Atmosphere: 4
Food: 4
Service: 4
Dyani
Nothing too major to note here but they were friendly enough I guess. Very prompt. Store was a little messy part of the reason it got 3 stars overall
Atmosphere: 3
Food: 4
Service: 4
Sabrina Love
I would have giving 5 stars but they didn't have the crunchy stuff for my Dubai chocolate sundae. It was good.
Atmosphere: 5
Food: 4
Service: 5
Kristi Pearce
The doughnuts can be stale depending on what time of day you go.
Atmosphere: 4
Food: 3
Service: 4
Tyler T
Easy enough location to place an order and pick up from, not busy at all. Drink came out as expected and was ready on time
Atmosphere: 4
Food: 5
Service: 5
Luis M.
Especially the Jefferson street location in Frederick.
Atmosphere: 5
Food: 5
Service: 5
Gary Pierce
Treaty trashy location. Went in stood at the register for 5 mins then the girl started fumbling with the register. Sorry I wanted an everything bagel with cream cheese. Didn’t think my order was that complicated but apparently being attentive to customer also isn’t a capability. What a waste of a 15 mins break. Needless to say I won’t be coming back to any dunkin location. Should have just gone around the corner to Baltimore coffee. Will keep that in mind next time.
Atmosphere: 1
Food: 1
Service: 1
Matt Salisbury
I go to this location regularly and they are consistently awful in almost every possible way. Constantly out of stock of both Dunkin and baskin robins items. Forgets to give you your donuts for carry out orders most of the time. Today ordered a bagel and it was totally covered in a clear oily liquid. Which is just disgusting. Staff are inattentive and struggle to communicate most of the time. Manager once made fun of me to my face because he thought one of the drinks on my order was odd. All in all the location needs a complete overhaul from a management and staffing standpoint but I’m not holding out any hope for improvement as it has only gotten worse as time goes on. With both a krispy cream and Sheetz within view of this location I would highly advise you go to one of those instead.
The worst and i mean worst customer service i have ever experienced. The ladies at the window are so rude and so unprofessional. I will never ever be back. The lady that took my order rang it in wrong and I got treated like it was my fault. Worst ever!!!
S B
If i could rate this store a ZERO I would! The kids at the window are disgustingly rude! I received a donut that looked like it was bitten or pinched off of. The customer service is HORRIBLE. The young man at the register inside was handling money and touching donuts with his bare hands. Disgusting. NEVER GO HERE!! Go to Krispy Kreme instead!
Marcus Gould
Waste of time. I walked in to purchase a Matcha Latte - lg matcha light ice almond milk. She repeated almond milk I said yes. I receive my poorly mixed matcha, disappointedly took 2 sips and spit out the drink, looked at the receipt attached it said oatmilk. Oatmilk is extremely high in carbs, as a maintenance tech running off 4 hrs of sleep, working in ceilings, it would’ve been fatal if I would have drank that cup. I walked in to get a new cup, everybody repeated almond milk to the person instructed to redo my matcha,as I watched him make the drink the employee ran out of almond milk 1/4 of the way and grabbed another bottle of oat milk and filled it the rest of the way. He proceeded to give me the cup he just made and i asked for a complete refund.
The staff were efficient and the space appeared cleanly. However, the doughnut was stale and the sandwich tasted like carcinogens (really can't think of any other way to describe this sandwich).
Food: 1
Consistently the worst Dunkin. Incredibly slow. Dirty. Disorganized. Inaccurate. Rude.
Dunkin o holic
Atmosphere: 4
Food: 4
Service: 4
Nothing too major to note here but they were friendly enough I guess. Very prompt. Store was a little messy part of the reason it got 3 stars overall
Atmosphere: 3
Food: 4
Service: 4
I would have giving 5 stars but they didn't have the crunchy stuff for my Dubai chocolate sundae. It was good.
Atmosphere: 5
Food: 4
Service: 5
The doughnuts can be stale depending on what time of day you go.
Atmosphere: 4
Food: 3
Service: 4
Easy enough location to place an order and pick up from, not busy at all. Drink came out as expected and was ready on time
Atmosphere: 4
Food: 5
Service: 5
Especially the Jefferson street location in Frederick.
Atmosphere: 5
Food: 5
Service: 5
Treaty trashy location. Went in stood at the register for 5 mins then the girl started fumbling with the register. Sorry I wanted an everything bagel with cream cheese. Didn’t think my order was that complicated but apparently being attentive to customer also isn’t a capability. What a waste of a 15 mins break. Needless to say I won’t be coming back to any dunkin location. Should have just gone around the corner to Baltimore coffee. Will keep that in mind next time.
Atmosphere: 1
Food: 1
Service: 1
I go to this location regularly and they are consistently awful in almost every possible way. Constantly out of stock of both Dunkin and baskin robins items. Forgets to give you your donuts for carry out orders most of the time. Today ordered a bagel and it was totally covered in a clear oily liquid. Which is just disgusting. Staff are inattentive and struggle to communicate most of the time. Manager once made fun of me to my face because he thought one of the drinks on my order was odd. All in all the location needs a complete overhaul from a management and staffing standpoint but I’m not holding out any hope for improvement as it has only gotten worse as time goes on. With both a krispy cream and Sheetz within view of this location I would highly advise you go to one of those instead.
Restaurantji Recommends
Right now they have a breakfast meal for $6 can’t beat that anymore. They are quick also at 5am :)
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dunkalatte, Bagel, Croissant, Hash Browns, Bacon Egg and Cheese
They need to bring back coconut donuts
Atmosphere: 4
Food: 3
Service: 4
The worst and i mean worst customer service i have ever experienced. The ladies at the window are so rude and so unprofessional. I will never ever be back. The lady that took my order rang it in wrong and I got treated like it was my fault. Worst ever!!!
If i could rate this store a ZERO I would! The kids at the window are disgustingly rude! I received a donut that looked like it was bitten or pinched off of. The customer service is HORRIBLE. The young man at the register inside was handling money and touching donuts with his bare hands. Disgusting. NEVER GO HERE!! Go to Krispy Kreme instead!
Waste of time. I walked in to purchase a Matcha Latte - lg matcha light ice almond milk. She repeated almond milk I said yes. I receive my poorly mixed matcha, disappointedly took 2 sips and spit out the drink, looked at the receipt attached it said oatmilk. Oatmilk is extremely high in carbs, as a maintenance tech running off 4 hrs of sleep, working in ceilings, it would’ve been fatal if I would have drank that cup. I walked in to get a new cup, everybody repeated almond milk to the person instructed to redo my matcha,as I watched him make the drink the employee ran out of almond milk 1/4 of the way and grabbed another bottle of oat milk and filled it the rest of the way. He proceeded to give me the cup he just made and i asked for a complete refund.
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