The menus inside the building are not the prices they charge. This is definitely not okay to not tell people the prices changed. When you look at the board there are no prices shown. The lady that I talked to about this issue was very dismissive of the fact that the menus prices and our receipt didn’t match. This definitely is false advertising and do not understand how a place can charge you more then their menu. When asked for a manager they kept saying the prices on the menus are wrong. Why didn’t anyone let us know that the prices changed and why are the prices not on the boards. If you get food at jacks make sure you look at your receipt so you don’t get hassled as well.
Atmosphere: 1
Service: 1
Don Ant
Food was so good it was insane. Meat was tender and seasoned well.
Atmosphere: 5
Food: 5
Service: 5
Kirb
Philly girl here...it was delicious. When I got the steak, it felt light ,when I opened it up ,It was very meaty, cheesy, I got the cooper sharp steak... Y'all get a thumbs up.
Food: 5
Amber Ringler
I didnt want to wait in line for the Free Sub giveaway. I came back today and bought a DELICIOUS steak and cheese, With some CRISPY wedges!
It's really good and was nice and Hot on this chilly day. FANTASTIC
CrefloMack
Came to try the updated Jerry's steak and cheese was really good problem is the menu in the restaurant is outdated showing incorrect sub sizes and 0 prices for anything! That's kind of unacceptable to not show pricing on a food menu especially with sub sizes that don't exist when there's a huge line. I would go back but with caution next time
Atmosphere: 3
Food: 4
Service: 4
Mike Plumer
Loved Jerry's and this is only one left even if it says Jack's subs.
Atmosphere: 1
Food: 5
Service: 5
Rachel H
Edit: it gave my husband food poisoning thanks People seemed nice enough just doing their jobs, but $10 for 4 piece ? And two of them looked like they had been cut down the long side then separately breaded and counted as two separate pieces. And if you get a cheesestake and want to make it into a meal that's $12+$6 so $35 for a not super great meal is rather unfortunate. The cheesestakes are not world class or whatever they claim. I suppose it's just the unfortunate fact of life that everything is so dang expensive so so little now. And then tips are expected, and half the time I worry if I don't they will do something to my food.
Atmosphere: 3
Food: 1
Service: 4
Derek Tracey
I ordered the fat Daddy and was nothing i ordered going back tomorrow to show my sub and no one spoke English and my wife is from Peru
Atmosphere: 5
Food: 5
Service: 5
alicia jenson
Love that I can still get Jerry's Subs and Pizza locally. Everything is the same as it was when it was Jerry's Subs.
Atmosphere: 3
Food: 5
Service: 5
Gwendolyn Ward
I've been ordering from Jack's for a while now. Honestly, when it's good, it's fantastic....however, it can be hit or miss. I've had a sub that had so much mayo on it that everything slid out of the roll. Tonight I skipped the mayo and opted for oil and vinegar...unfortunately the whole sub roll was soggy and dripping with the juices.So many onions were thrown on top of the sub. I basically just picked it all apart. I also wish the menu allowed for some customization such as LIGHT MAYO or LIGHT OIL AND VINEGAR or Normal cheese for the steak and cheese subs. All of the hot subs are double cheese and no option to change it
Ordered a cheese steak with jalapenos and discovered some bones were found in the cheese steak. I'm not sure where they get the meat, but they need to find a new supplier.
Atmosphere: 3
Food: 1
Service: 3
Robert McMakin
Ordering wasn't a problem. it just took a while, and then a bit of a wait for the food. Also found a lot of bone chips in the Philly Cheese Steak sandwiches (2). Photos attached: Also, I called and informed them of the bones and told them they might want to check their meat. They wanted me to bring the meat back in, and I told them no and that I wasn't looking for a refund or anything, just that they might want to look into this before someone accidentally choked on a piece. They didn't seem very happy or concerned.
Atmosphere: 2
Food: 1
Service: 2
Drew Lenhart
Just like Jerry's subs. Only difference is the change of name. Same nice people, same food. Excellent steak and cheese!
Atmosphere: 5
Food: 5
Service: 5
Daniel Lamb
I ordered take out .sandwich was not made like I asked. I did call and was told there nothing they can do about it .poor customer service .
Food: 1
Service: 1
Shannon Edwards
The first time I came, I had a great experience but the next time i came the quality wasn't there. When i first came the owner/manager was around. This time around it's lacking something. The food portions wasn't there, and the customer service wasn't great at all
The menus inside the building are not the prices they charge. This is definitely not okay to not tell people the prices changed. When you look at the board there are no prices shown. The lady that I talked to about this issue was very dismissive of the fact that the menus prices and our receipt didn’t match. This definitely is false advertising and do not understand how a place can charge you more then their menu. When asked for a manager they kept saying the prices on the menus are wrong. Why didn’t anyone let us know that the prices changed and why are the prices not on the boards. If you get food at jacks make sure you look at your receipt so you don’t get hassled as well.
Atmosphere: 1
Service: 1
Food was so good it was insane. Meat was tender and seasoned well.
Atmosphere: 5
Food: 5
Service: 5
Philly girl here...it was delicious. When I got the steak, it felt light ,when I opened it up ,It was very meaty, cheesy, I got the cooper sharp steak... Y'all get a thumbs up.
Food: 5
I didnt want to wait in line for the Free Sub giveaway. I came back today and bought a DELICIOUS steak and cheese, With some CRISPY wedges! It's really good and was nice and Hot on this chilly day. FANTASTIC
Came to try the updated Jerry's steak and cheese was really good problem is the menu in the restaurant is outdated showing incorrect sub sizes and 0 prices for anything! That's kind of unacceptable to not show pricing on a food menu especially with sub sizes that don't exist when there's a huge line. I would go back but with caution next time
Atmosphere: 3
Food: 4
Service: 4
Loved Jerry's and this is only one left even if it says Jack's subs.
Atmosphere: 1
Food: 5
Service: 5
Edit: it gave my husband food poisoning thanks
People seemed nice enough just doing their jobs, but $10 for 4 piece ? And two of them looked like they had been cut down the long side then separately breaded and counted as two separate pieces. And if you get a cheesestake and want to make it into a meal that's $12+$6 so $35 for a not super great meal is rather unfortunate. The cheesestakes are not world class or whatever they claim.
I suppose it's just the unfortunate fact of life that everything is so dang expensive so so little now. And then tips are expected, and half the time I worry if I don't they will do something to my food.
Atmosphere: 3
Food: 1
Service: 4
I ordered the fat Daddy and was nothing i ordered going back tomorrow to show my sub and no one spoke English and my wife is from Peru
Atmosphere: 5
Food: 5
Service: 5
Love that I can still get Jerry's Subs and Pizza locally. Everything is the same as it was when it was Jerry's Subs.
Atmosphere: 3
Food: 5
Service: 5
I've been ordering from Jack's for a while now. Honestly, when it's good, it's fantastic....however, it can be hit or miss. I've had a sub that had so much mayo on it that everything slid out of the roll. Tonight I skipped the mayo and opted for oil and vinegar...unfortunately the whole sub roll was soggy and dripping with the juices.So many onions were thrown on top of the sub. I basically just picked it all apart. I also wish the menu allowed for some customization such as LIGHT MAYO or LIGHT OIL AND VINEGAR or Normal cheese for the steak and cheese subs. All of the hot subs are double cheese and no option to change it
Food: 3
Restaurantji Recommends
Ordered a cheese steak with jalapenos and discovered some bones were found in the cheese steak. I'm not sure where they get the meat, but they need to find a new supplier.
Atmosphere: 3
Food: 1
Service: 3
Ordering wasn't a problem. it just took a while, and then a bit of a wait for the food. Also found a lot of bone chips in the Philly Cheese Steak sandwiches (2). Photos attached:
Also, I called and informed them of the bones and told them they might want to check their meat. They wanted me to bring the meat back in, and I told them no and that I wasn't looking for a refund or anything, just that they might want to look into this before someone accidentally choked on a piece. They didn't seem very happy or concerned.
Atmosphere: 2
Food: 1
Service: 2
Just like Jerry's subs. Only difference is the change of name. Same nice people, same food. Excellent steak and cheese!
Atmosphere: 5
Food: 5
Service: 5
I ordered take out .sandwich was not made like I asked. I did call and was told there nothing they can do about it .poor customer service .
Food: 1
Service: 1
The first time I came, I had a great experience but the next time i came the quality wasn't there. When i first came the owner/manager was around. This time around it's lacking something. The food portions wasn't there, and the customer service wasn't great at all
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