Drive through blocks the traffic, they should change or digure out a way to do avoid traffic blockage into due to drive through ASAP
james clinkscales
Very busy store, but well staffed. My favorite in Frederick.
Atmosphere: 5
Food: 5
Service: 5
The Juans
Like most Starbucks in the US, the cleanliness of the establishment leaves a lot to be desired. Crumbs, dirty napkins, spilled liquids, flies, and chairs out of place are evident for customers to see. For as much Starbucks charges for average coffees, I am not sure why they do not put in more effort (and hire more people) in maintaining the place.
Maria Barnes
Was having a hard week and after I ordered my coffee (which was perfect) the person taking my order made a “dad joke” which was unexpected, but so glad it happened. That “little” act of kindness at around 7:45 - 8:00 AM turned my day around. & I will forever be grateful!Little things make big differences!!!So, thanks!Thank you to her. Don’t Know her name, but thank you all!!! ?
Atmosphere: 5
Food: 5
Service: 5
Nida Habib
The phrase on the board at this Starbucks is “welcome to Riverview Plaza, Our purpose is to provide with you an extra cup of laughter”. The elderly lady with the blonde hair is the exact opposite of this. I believe she’s the manager. Doenst bother saying hi to anyone. Seems to have a major attitude because she’s a manager at Starbucks. Big whoop. Also the heavy lady with the glasses and bun on her head also horrible customer service. Neither ever smile or make the atmosphere welcoming to say the least. Sucks because this place is nice to work from.
Atmosphere: 1
Food: 2
Service: 1
Graeme Payne
What I have come to expect. Fast drive-through service. Hot coffee.As usual, if you are diabetic, don't even THINK about getting any of the food: sugars & fats in enticing products.Dietary restrictions: I am diabetic, so over 90% of their foods are off-limits for me. And the majority of the rest I don't like anyway.Wheelchair accessibility: Accessible ramp & door.
Atmosphere: 3
Food: 3
Service: 5
Chris Sweet
Inside Target. Kids love getting a cake pop when we go to Target. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Ron Bauer
Wasn't me
Bob Flaherty
I must say how impressed my visit was with the Starbucks! The entire team were smiling, very friendly, and very enthusiastic.I was very impressed how Colleen the store manager was so helpful and she and the staff just had fun while working! She also came by and asked how I was doing while drinking my latte.My hazelnut triple latte was amazing and a very clean store! Keep up the amazing customer service and clean store! Very impressive
I asked for cream cheese and the lady said i needed to go back in line and order the cream cheese because it costs extra. My dad then went up and asked for cream cheese which he then got it for free from another employee. The employees here are clearly rude and lazy enough to not get the cream cheese about 2 ft. Away.
Madison S.
Service is great and their jokes are nice and funny. Definitely the best one in the area. The food is great, and the workers are so sweet.
SeaGypsy
The staff here is so rude.
Kenyatta Jackson
Unfortunately I am unable to give 0 stars. My wife and I visited this Starbucks on 2/12 at 9:45 am. My wife stood in line and the young man who exclaimed to be the manager refused to acknowledge her. Another person - who shared his hue of skin, approached the counter and he quickly acknowledged her. I politely asked why he acknowledge her and not my wife who had been standing there for several minutes. He provided a snide remark indicating she was standing in the correct area. He clearly wasn't interested in providing equitable service to all customers. The customer service at this location is horrible at best.
Sheev Palpatine as Girl
I have always had good experiences at starbuck. My drinks, perfected. The staff, kind and respectful... but that all changed this morning. I made my usual 3 hour drive to my favorite location. I greeted my friends behind the counter and made my way to the order station. However, to my surprise, someELSE was working today. I thought nothing of it, as some of my bestest friends were new to starbuck. I ordered my usual, a venti caramel macchiato in a trenta cup with non-fat oat milk, 3 splenda, 4 shots of espresso, 2 pumps caramel, 2 pumps mocha, whipped cream, and cocoa powder on top (Of course with the normal 100 degrees that I ask for my coffee). When I recived my drink it was a mere 99 degrees, was a disaster and TOTALLY ruined. I was furious about the smiley face that was drawn on my cup, its beady little eyes taunting me. I yelled profanities at the employee who broke down and cried like a baby. How puny. When he would't fix my drink, I pulled out my keys and wrapped my fist around them and beat the employee until he made my drink right. It was just how I liked it. Will come again, as long as that employee is fired. Four stars left.
Drive through blocks the traffic, they should change or digure out a way to do avoid traffic blockage into due to drive through ASAP
Very busy store, but well staffed. My favorite in Frederick.
Atmosphere: 5
Food: 5
Service: 5
Like most Starbucks in the US, the cleanliness of the establishment leaves a lot to be desired. Crumbs, dirty napkins, spilled liquids, flies, and chairs out of place are evident for customers to see. For as much Starbucks charges for average coffees, I am not sure why they do not put in more effort (and hire more people) in maintaining the place.
Was having a hard week and after I ordered my coffee (which was perfect) the person taking my order made a “dad joke” which was unexpected, but so glad it happened. That “little” act of kindness at around 7:45 - 8:00 AM turned my day around. & I will forever be grateful!Little things make big differences!!!So, thanks!Thank you to her. Don’t Know her name, but thank you all!!! ?
Atmosphere: 5
Food: 5
Service: 5
The phrase on the board at this Starbucks is “welcome to Riverview Plaza, Our purpose is to provide with you an extra cup of laughter”. The elderly lady with the blonde hair is the exact opposite of this. I believe she’s the manager. Doenst bother saying hi to anyone. Seems to have a major attitude because she’s a manager at Starbucks. Big whoop. Also the heavy lady with the glasses and bun on her head also horrible customer service. Neither ever smile or make the atmosphere welcoming to say the least. Sucks because this place is nice to work from.
Atmosphere: 1
Food: 2
Service: 1
What I have come to expect. Fast drive-through service. Hot coffee.As usual, if you are diabetic, don't even THINK about getting any of the food: sugars & fats in enticing products.Dietary restrictions: I am diabetic, so over 90% of their foods are off-limits for me. And the majority of the rest I don't like anyway.Wheelchair accessibility: Accessible ramp & door.
Atmosphere: 3
Food: 3
Service: 5
Inside Target. Kids love getting a cake pop when we go to Target. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Wasn't me
I must say how impressed my visit was with the Starbucks! The entire team were smiling, very friendly, and very enthusiastic.I was very impressed how Colleen the store manager was so helpful and she and the staff just had fun while working! She also came by and asked how I was doing while drinking my latte.My hazelnut triple latte was amazing and a very clean store! Keep up the amazing customer service and clean store! Very impressive
Atmosphere: 5
Food: 5
Service: 5
Courtesy employees, quick service, tasty drinks
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I asked for cream cheese and the lady said i needed to go back in line and order the cream cheese because it costs extra. My dad then went up and asked for cream cheese which he then got it for free from another employee. The employees here are clearly rude and lazy enough to not get the cream cheese about 2 ft. Away.
Service is great and their jokes are nice and funny. Definitely the best one in the area. The food is great, and the workers are so sweet.
The staff here is so rude.
Unfortunately I am unable to give 0 stars. My wife and I visited this Starbucks on 2/12 at 9:45 am. My wife stood in line and the young man who exclaimed to be the manager refused to acknowledge her. Another person - who shared his hue of skin, approached the counter and he quickly acknowledged her. I politely asked why he acknowledge her and not my wife who had been standing there for several minutes. He provided a snide remark indicating she was standing in the correct area. He clearly wasn't interested in providing equitable service to all customers. The customer service at this location is horrible at best.
I have always had good experiences at starbuck. My drinks, perfected. The staff, kind and respectful... but that all changed this morning. I made my usual 3 hour drive to my favorite location. I greeted my friends behind the counter and made my way to the order station. However, to my surprise, someELSE was working today. I thought nothing of it, as some of my bestest friends were new to starbuck. I ordered my usual, a venti caramel macchiato in a trenta cup with non-fat oat milk, 3 splenda, 4 shots of espresso, 2 pumps caramel, 2 pumps mocha, whipped cream, and cocoa powder on top (Of course with the normal 100 degrees that I ask for my coffee). When I recived my drink it was a mere 99 degrees, was a disaster and TOTALLY ruined. I was furious about the smiley face that was drawn on my cup, its beady little eyes taunting me. I yelled profanities at the employee who broke down and cried like a baby. How puny. When he would't fix my drink, I pulled out my keys and wrapped my fist around them and beat the employee until he made my drink right. It was just how I liked it. Will come again, as long as that employee is fired. Four stars left.