Back in April, my wife and I visited to get lunch. During my visit, I ordered a footlong BMT. I was originally charged for a 6-inch and the cashier mentioned he made a mistake and attempted to correct it. I assumed he would reverse the charge and re-charge me but for a full sub. Instead he charged me for a second 6-inch BMT. I was then told that they could not process a refund and I would have to come back when a manager was available. Why should I have to take time out of my day to come back so they could fix their mistake?
I attempted 2 times to submit a complaint through the Subway website and both times, I received a response from the owner, Sanjay Patel. The first time, all he did was apologize and made no attempt to correct the overcharge. The second time, he asked for more information about the transaction, which I provided. Both times, he did not respond to any of my responses or follow-ups.
Terrible service from the owner of a franchise. If you go here and a mistake happens, do not expect it to ever be resolved.
Atmosphere: 3
Food: 3
Service: 1
Brandon Morgan
DO NOT GO HERE. I was double charged for my meal and through multiple attempts to get the issue resolved there has been zero communication. There are plenty of other subways to go to in the area. I would avoid this one if you don’t want to pay double for your meal.
Atmosphere: 1
Food: 1
Service: 1
Gerard Grimes
I was very disappointed because the person who waited on me did not speak English very well or understand what I was trying to say. Other than that it still is the same old Subway which is perfect for someone on the run.
Atmosphere: 1
F S
Worst experience we’ve had here… Usually it’s amazing and the employees are always so nice, we loved going here because the Walmart one isn’t that great and we’ve always had good service here. Recently though when I’ve tried to order I asked for extra cheese, extra egg. The girl asked if I wanted it toasted, I said no just warmed up please. Instead she put it in the toaster and ignored my requests and didn’t seem too friendly either. I didn’t want to make her feel bad for accidentally putting it in the toaster because mistakes happen, maybe she misheard me. It came out fine and not too crispy so I just shrugged it off. The manager or whoever the other employee came up front, she told the girl the egg wasn’t fully cooked and still cold. I told her I wanted it just warmed up anyways so if she could please just put it in the microwave, I told her I don’t think the other girl heard me when I said that and that’s okay. She then told me that next time just tell the girl to put the egg and cheese in the toaster and the bread in the microwave… which didn’t make sense. I’m supposed to tell her how she’s supposed to warm it up? Im supposed to tell her how to do her job? The whole time the other girl just didn’t seem too friendly.. the manager / other employee was nice besides the fact she told me I need to tell their employees how to do their job. The egg ended up making me feel sick and nauseous after and has been for the past couple of visits. Not sure that we will be back here…
devaraj ramareddy
Veggie delights are
Atmosphere: 5
Food: 5
Service: 5
J S
Worst experience we’ve had here…Usually it’s amazing and the employees are always so nice, we loved going here because the Walmart one isn’t that great and we’ve always had good service here. Recently though when I’ve tried to order I asked for extra cheese, extra egg. The girl asked if I wanted it toasted, I said no just warmed up please. Instead she put it in the toaster and ignored my requests and didn’t seem too friendly either.I didn’t want to make her feel bad for accidentally putting it in the toaster because mistakes happen, maybe she misheard me. It came out fine and not too crispy so I just shrugged it off. The manager or whoever the other employee came up front, she told the girl the egg wasn’t fully cooked and still cold. I told her I wanted it just warmed up anyways so if she could please just put it in the microwave, I told her I don’t think the other girl heard me when I said that and that’s okay. She then told me that next time just tell the girl to put the egg and cheese in the toaster and the bread in the microwave… which didn’t make sense. I’m supposed to tell her how she’s supposed to warm it up? Im supposed to tell her how to do her job?The whole time the other girl just didn’t seem too friendly.. the manager / other employee was nice besides the fact she told me I need to tell their employees how to do their job.The egg ended up making me feel sick and nauseous after and has been for the past couple of visits. Not sure that we will be back here…
Jenni Stiles
Worst experience we’ve had here…Usually it’s amazing and the employees are always so nice, we loved going here because the Walmart one isn’t that great and we’ve always had good service here. Recently though when I’ve tried to order I asked for extra cheese, extra egg. The girl asked if I wanted it toasted, I said no just warmed up please. Instead she put it in the toaster and ignored my requests and didn’t seem too friendly either.I didn’t want to make her feel bad for accidentally putting it in the toaster because mistakes happen, maybe she misheard me. It came out fine and not too crispy so I just shrugged it off. The manager or whoever the other employee came up front, she told the girl the egg wasn’t fully cooked and still cold. I told her I wanted it just warmed up anyways so if she could please just put it in the microwave, I told her I don’t think the other girl heard me when I said that and that’s okay. She then told me that next time just tell the girl to put the egg and cheese in the toaster and the bread in the microwave… which didn’t make sense. I’m supposed to tell her how she’s supposed to warm it up? Im supposed to tell her how to do her job?The whole time the other girl just didn’t seem too friendly.. the manager / other employee was nice besides the fact she told me I need to tell their employees how to do their job.The egg ended up making me feel sick and nauseous after and has been for the past couple of visits. Not sure that we will be back here…
Alberto Lopez
Very good
Jr. Kumar
$15.89 for a sandwich, its like buying whole entry in restaurant. Its too expensive for fast food in such place.
Jennifer Clark
Haven’t eaten at subway in years - was terrible. Bread was soggy, barely anything on sandwich (clearly they’re trying to save money, tiny slice of cheese, hardly any meat or fixings. Was such a strange experience and the woman working was rude and not personable at all. I’ll stick with the local sandwich shops.
terribly badly I lost the receipt and they threw it at me. when they prepared my sandwich I did it in a bad way.
Michael J. Metzger
Been to this Subway for breakfast, lunch and dinner and its one of my favorite Subway locations that is conveniently located right down the street from my inlaws house. The food is always fast, fresh and correctly made. The people who work here are always polite and good at what they do. It is very clean as well and the employees wear their mask like they a supposed to. Thank you Subway for another good lunch.
Martin Miller
Checked online and the hours said that it was open until 9 p.m . Arrived there at 8 p.m and the on the door the hours posted was open until 9 p.m and they were completely closed.
Back in April, my wife and I visited to get lunch. During my visit, I ordered a footlong BMT. I was originally charged for a 6-inch and the cashier mentioned he made a mistake and attempted to correct it. I assumed he would reverse the charge and re-charge me but for a full sub. Instead he charged me for a second 6-inch BMT. I was then told that they could not process a refund and I would have to come back when a manager was available. Why should I have to take time out of my day to come back so they could fix their mistake?
I attempted 2 times to submit a complaint through the Subway website and both times, I received a response from the owner, Sanjay Patel. The first time, all he did was apologize and made no attempt to correct the overcharge. The second time, he asked for more information about the transaction, which I provided. Both times, he did not respond to any of my responses or follow-ups.
Terrible service from the owner of a franchise. If you go here and a mistake happens, do not expect it to ever be resolved.
Atmosphere: 3
Food: 3
Service: 1
DO NOT GO HERE. I was double charged for my meal and through multiple attempts to get the issue resolved there has been zero communication. There are plenty of other subways to go to in the area. I would avoid this one if you don’t want to pay double for your meal.
Atmosphere: 1
Food: 1
Service: 1
I was very disappointed because the person who waited on me did not speak English very well or understand what I was trying to say. Other than that it still is the same old Subway which is perfect for someone on the run.
Atmosphere: 1
Worst experience we’ve had here…
Usually it’s amazing and the employees are always so nice, we loved going here because the Walmart one isn’t that great and we’ve always had good service here. Recently though when I’ve tried to order I asked for extra cheese, extra egg. The girl asked if I wanted it toasted, I said no just warmed up please. Instead she put it in the toaster and ignored my requests and didn’t seem too friendly either.
I didn’t want to make her feel bad for accidentally putting it in the toaster because mistakes happen, maybe she misheard me. It came out fine and not too crispy so I just shrugged it off. The manager or whoever the other employee came up front, she told the girl the egg wasn’t fully cooked and still cold. I told her I wanted it just warmed up anyways so if she could please just put it in the microwave, I told her I don’t think the other girl heard me when I said that and that’s okay. She then told me that next time just tell the girl to put the egg and cheese in the toaster and the bread in the microwave… which didn’t make sense. I’m supposed to tell her how she’s supposed to warm it up? Im supposed to tell her how to do her job?
The whole time the other girl just didn’t seem too friendly.. the manager / other employee was nice besides the fact she told me I need to tell their employees how to do their job.
The egg ended up making me feel sick and nauseous after and has been for the past couple of visits. Not sure that we will be back here…
Veggie delights are
Atmosphere: 5
Food: 5
Service: 5
Worst experience we’ve had here…Usually it’s amazing and the employees are always so nice, we loved going here because the Walmart one isn’t that great and we’ve always had good service here. Recently though when I’ve tried to order I asked for extra cheese, extra egg. The girl asked if I wanted it toasted, I said no just warmed up please. Instead she put it in the toaster and ignored my requests and didn’t seem too friendly either.I didn’t want to make her feel bad for accidentally putting it in the toaster because mistakes happen, maybe she misheard me. It came out fine and not too crispy so I just shrugged it off. The manager or whoever the other employee came up front, she told the girl the egg wasn’t fully cooked and still cold. I told her I wanted it just warmed up anyways so if she could please just put it in the microwave, I told her I don’t think the other girl heard me when I said that and that’s okay. She then told me that next time just tell the girl to put the egg and cheese in the toaster and the bread in the microwave… which didn’t make sense. I’m supposed to tell her how she’s supposed to warm it up? Im supposed to tell her how to do her job?The whole time the other girl just didn’t seem too friendly.. the manager / other employee was nice besides the fact she told me I need to tell their employees how to do their job.The egg ended up making me feel sick and nauseous after and has been for the past couple of visits. Not sure that we will be back here…
Worst experience we’ve had here…Usually it’s amazing and the employees are always so nice, we loved going here because the Walmart one isn’t that great and we’ve always had good service here. Recently though when I’ve tried to order I asked for extra cheese, extra egg. The girl asked if I wanted it toasted, I said no just warmed up please. Instead she put it in the toaster and ignored my requests and didn’t seem too friendly either.I didn’t want to make her feel bad for accidentally putting it in the toaster because mistakes happen, maybe she misheard me. It came out fine and not too crispy so I just shrugged it off. The manager or whoever the other employee came up front, she told the girl the egg wasn’t fully cooked and still cold. I told her I wanted it just warmed up anyways so if she could please just put it in the microwave, I told her I don’t think the other girl heard me when I said that and that’s okay. She then told me that next time just tell the girl to put the egg and cheese in the toaster and the bread in the microwave… which didn’t make sense. I’m supposed to tell her how she’s supposed to warm it up? Im supposed to tell her how to do her job?The whole time the other girl just didn’t seem too friendly.. the manager / other employee was nice besides the fact she told me I need to tell their employees how to do their job.The egg ended up making me feel sick and nauseous after and has been for the past couple of visits. Not sure that we will be back here…
Very good
$15.89 for a sandwich, its like buying whole entry in restaurant. Its too expensive for fast food in such place.
Haven’t eaten at subway in years - was terrible. Bread was soggy, barely anything on sandwich (clearly they’re trying to save money, tiny slice of cheese, hardly any meat or fixings. Was such a strange experience and the woman working was rude and not personable at all. I’ll stick with the local sandwich shops.
Restaurantji Recommends
Quick service. Clean and friendly
terribly badly I lost the receipt and they threw it at me. when they prepared my sandwich I did it in a bad way.
Been to this Subway for breakfast, lunch and dinner and its one of my favorite Subway locations that is conveniently located right down the street from my inlaws house. The food is always fast, fresh and correctly made. The people who work here are always polite and good at what they do. It is very clean as well and the employees wear their mask like they a supposed to. Thank you Subway for another good lunch.
Checked online and the hours said that it was open until 9 p.m . Arrived there at 8 p.m and the on the door the hours posted was open until 9 p.m and they were completely closed.
Good subs
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