The worst customer experience ever!!!! I gave this location three times to get it right because I thought it would be a great addition to the area but the staff does not know how to handle customers. The first time it was my fault because I ordered online and accidentally order boneless instead of bone-in. I called and told them I made a mistake and they pretty much told me user error tough luck pal. Okay no big deal. The second time I ordered a large tub of ranch dressing to accommodate my large order. It must have been someone else to go order that never came because she grabs it from the smaller fridge, removes a sticker,then by the time we got home and opened it was expired, and chunky like it was blue cheese, but it wasn’t blue cheese. I called in and politely told them about this error and they told me next time I come in they would simply give me another ranch and it will be under my name. Well today I made another large order and tried to claim my promised ranch. The Manger On Duty at 6:30pm on 11/4/2025 interrogated me about what the women looked like, age, name, or any kind of description. I asked her if it was in the system and If not then I would just take my loss. I did pre warn her that I would write a review because I was promised a ranch dressing and they did not stand on their word and put it in the system. She then gets aggressive with me because she didn’t like the warning about me writing a review. Shoves the ranch dressing in my hand and tells me to leave!!!!!! I left, then I came back in as everything settled in and asked to speak with the manger and she was the manger on duty!!!! Wing stop needs to train better on how to handle customers. I do not feel that after spending over $60 on chicken that additional ranch is even worth it. I’m completely mortified and I have never been treated like that in all my adult life.
Atmosphere: 1
Food: 1
Service: 1
Mariah Burchett
Customer service 10/10 thanks to Jhanee for being patient and helpful with my indecisive decisions! Friendly and clean atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Nahom Michael
I had accidentally booked 2 orders, so i canceled one and the workers assured me i would get a refund. Long story short, i was talking to the workers and Perry the General Manager who gave empty promises and ignored my texts (he gave me his personal cell and i could see he read my messages) and i never got my refund from them after talking multiple times for weeks. So I went through my credit card instead at that point.
BobbyJo Andoh
Service was great... But the food was not so much... Every soda in the machine was out... So we got the lemonade and tea instead... Once to the car realized that the ice was very dirty tastes like how a dirty diaper smells...My drink is a very important part of my meal being that I drink more than I eat... I can taste a dirty soda machine a mile away and this one was absolutely disgusting.
Atmosphere: 3
Food: 3
Service: 5
Carson Maggi
Been here twice First time they completely butchered my order and gave me the wrong stuff, didn’t really care stuff happens but came back and got bbq wings and I got plain wings with a dash of bbq. Definitely not wingstops fault foods always good but employees here don’t care, go to route 40 location
Atmosphere: 1
Food: 1
Service: 1
April Spinks
Best wings I've had in a LONG time! Cooked to perfection and the service was outstanding!!
Atmosphere: 5
Food: 5
Service: 5
Chris Gursky
Food is what I was hoping for, plus fast and friendly enough service. Fries are seasoned and delicious too. It's Wingstop, enjoy it.
Atmosphere: 5
Food: 5
Service: 5
Bryan
Staff is definitely a 5. Always friendly and polite. The food did not impress at all. Definitely the saltiest wings/sauce I’ve ever had. This is not a criticism of this location rather a criticism of the wing stop formula.
Atmosphere: 5
Food: 2
Service: 5
Denise Shifflett
My husband and I ordered to go. When we opened our food the wings were a bit too fried for my taste, but my husband ate them. The chicken tenders, the smallest tenders I've ever seen. Not only that, they tasted like they were dredged in salt. Four wings in the trash. The tenders were so small and over fried that the chicken was basically jerk like. You're a chicken place. You just do chicken. Do right by the chicken 🐔. Do better.
Food: 1
Juan Joya
Carried out, order was ready on time, staff was super friendly when picking up, and food tasted great.
New location, not sure when the grand opening was. Came here to claim my tenders from a promotion and I was pretty satisfied. Spicy lovers, the spiciest flavor you can get, which I think is Atomic, is pretty spicy and not miserable spicy. Enjoyed the fries with the combo too. Would come back. Friendly staff and not too busy either.
The worst customer experience ever!!!! I gave this location three times to get it right because I thought it would be a great addition to the area but the staff does not know how to handle customers. The first time it was my fault because I ordered online and accidentally order boneless instead of bone-in. I called and told them I made a mistake and they pretty much told me user error tough luck pal. Okay no big deal. The second time I ordered a large tub of ranch dressing to accommodate my large order. It must have been someone else to go order that never came because she grabs it from the smaller fridge, removes a sticker,then by the time we got home and opened it was expired, and chunky like it was blue cheese, but it wasn’t blue cheese. I called in and politely told them about this error and they told me next time I come in they would simply give me another ranch and it will be under my name. Well today I made another large order and tried to claim my promised ranch. The Manger On Duty at 6:30pm on 11/4/2025 interrogated me about what the women looked like, age, name, or any kind of description. I asked her if it was in the system and If not then I would just take my loss. I did pre warn her that I would write a review because I was promised a ranch dressing and they did not stand on their word and put it in the system. She then gets aggressive with me because she didn’t like the warning about me writing a review. Shoves the ranch dressing in my hand and tells me to leave!!!!!! I left, then I came back in as everything settled in and asked to speak with the manger and she was the manger on duty!!!! Wing stop needs to train better on how to handle customers. I do not feel that after spending over $60 on chicken that additional ranch is even worth it. I’m completely mortified and I have never been treated like that in all my adult life.
Atmosphere: 1
Food: 1
Service: 1
Customer service 10/10 thanks to Jhanee for being patient and helpful with my indecisive decisions! Friendly and clean atmosphere!
Atmosphere: 5
Food: 5
Service: 5
I had accidentally booked 2 orders, so i canceled one and the workers assured me i would get a refund. Long story short, i was talking to the workers and Perry the General Manager who gave empty promises and ignored my texts (he gave me his personal cell and i could see he read my messages) and i never got my refund from them after talking multiple times for weeks. So I went through my credit card instead at that point.
Service was great... But the food was not so much... Every soda in the machine was out... So we got the lemonade and tea instead... Once to the car realized that the ice was very dirty tastes like how a dirty diaper smells...My drink is a very important part of my meal being that I drink more than I eat... I can taste a dirty soda machine a mile away and this one was absolutely disgusting.
Atmosphere: 3
Food: 3
Service: 5
Been here twice
First time they completely butchered my order and gave me the wrong stuff, didn’t really care stuff happens but came back and got bbq wings and I got plain wings with a dash of bbq. Definitely not wingstops fault foods always good but employees here don’t care, go to route 40 location
Atmosphere: 1
Food: 1
Service: 1
Best wings I've had in a LONG time! Cooked to perfection and the service was outstanding!!
Atmosphere: 5
Food: 5
Service: 5
Food is what I was hoping for, plus fast and friendly enough service. Fries are seasoned and delicious too. It's Wingstop, enjoy it.
Atmosphere: 5
Food: 5
Service: 5
Staff is definitely a 5. Always friendly and polite. The food did not impress at all. Definitely the saltiest wings/sauce I’ve ever had. This is not a criticism of this location rather a criticism of the wing stop formula.
Atmosphere: 5
Food: 2
Service: 5
My husband and I ordered to go. When we opened our food the wings were a bit too fried for my taste, but my husband ate them. The chicken tenders, the smallest tenders I've ever seen. Not only that, they tasted like they were dredged in salt. Four wings in the trash. The tenders were so small and over fried that the chicken was basically jerk like.
You're a chicken place. You just do chicken. Do right by the chicken 🐔. Do better.
Food: 1
Carried out, order was ready on time, staff was super friendly when picking up, and food tasted great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
New location, not sure when the grand opening was. Came here to claim my tenders from a promotion and I was pretty satisfied. Spicy lovers, the spiciest flavor you can get, which I think is Atomic, is pretty spicy and not miserable spicy. Enjoyed the fries with the combo too. Would come back. Friendly staff and not too busy either.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sauce
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