Very nice food and owners were respectablepolite and always gives food fast. It had a nice tone and is very calm.
Zero X
Good burger, ok onion rings, totally busted drink dispenser pooling a sticky syrupy mess on the floor and leaving patrons soaked and/or parched.
Atmosphere: 3
Food: 5
Service: 4
S M
WORST burger and Customer service on 3/2/23. I will take my chances with McDonald’s. The patty was dry and my cheese didn’t look fresh. Also totally overpriced for the small patty, the sesame seed bun broke apart. First and last time at this establishment.
Han Jung
It’s okay.People who says they’re the best probably never had a good burger because the patties are but dry.It’s priced slightly above fast food and presentation and quality is also slightly above fast food.Fries are crispy, lightly salted pretty good thickness it’s like a 1/2 inch sides, in between McDonald and Burger King, dimension wise.They do have the coke mixer machine so that’s a plus.Review of people who orders burger with bacon and are shock to find they’re not halal is ridiculous though.
Ashleigh
Burger was good, fries and onion rings were fine. I paid $16.77 for this pictured meal. Took this picture after eating one fry. Typically have to throw fries away at burger joints but here, they didn’t give much. I ordered the half and half of fries and onion rings and got three onion rings. Owner and cashier were friendly and accommodating. Gave me a free drink. However, not going to add this place to my return for “cheat meal” list.
Chaney Lum
While it's not too widespread, each BurgerIM location I've been to delivers on the taste and quality of the ingredients. Currently My favorite burger place.
Meghan F.
I started out sitting at a high top of table and moved to another as all the stools had missing feet and rocked, only to find that the same problem existed at another high top. I settled into the banquet seating which was comfortable. Food was brought to my table and I found the cheeseburger pretty average. Onion rings were very crispy and a little above average. I probably won't be rushing back here soon. I was hoping for more so I am a bit disappointed.
Monica B.
My friend and I went to burgerim and ordered angus cheeseburgers.. it's very horrible, I feel awful for my friend who has already had a lot of diarrhea after eating there, and this is our first and last meal there.. burgerim needs to close for good!!
Talat Bowser
It's either false advertising or employees don't know the products. We purchased burgers with bacon. We asked if it was halal and were told no. We were then denied a refund or proper replacement. We lost money and the food. Horrible customer service!
Service: 1
edak Okpo
I ordered the family package, and the burgers were so fresh and so delicious. I would recommend to everyone. The customer service was excellent. One of best burgers I have ever had
I was very disappointed by the service here. My children planned a New Years party and ordered a platter from here. The platter had bacon which we do not eat. When we asked for it to be remade or a refund we were denied both and the food was left on the counter. My kids pulled together their money to celebrate together and tonight they have lost their money and their meal. This is a sad way to start the new year.
Antonio Zelaya
Got some carryout and the burger gave me food poisoning! You NEED to throw away burgers when they start turning grey!! And burning them doesn't kill the bacteria also. My burgers were burnt to almost a crisp! The manager or KM should know this as they take safe serve classes to be a manager! Watch what you order cuz they getting ppl sick out here!!
Atmosphere: 2
Food: 1
Service: 2
Zainab Abbas
The website stated that "For halal eaters, eating halal certified meat is the most important part of choosing where to eat out. At BurgerIm we synergize the most important aspects." Further more it states that "All our food is halal. "That is what we thought until we accidently ordered burgers with bacon and called to confirm whether the bacon was halal. Shockingly we were told the bacon was NOT halal. We requested our burgers to be replaced with halal burgers, but was refused. They said, only the burgers that had bacon on it will be replaced. You see, as Muslims the meats can not even touch or be cooked on the same grill. We explained this to them and they still refused to honor our belief. We took the food back and requested a refund, but they refused to give us a refund. REALLY, for $50. So now they have their food and our money. As a customer I feel ripped off. I am not sure if they can really do this. I will not be going back. I do not recommend BurgerIm. Poor customer service and false advertisement (according to the manager and the servers the bacon is not halal) They need to know their claim better and offer better training for their managers and staff. I hope they rectify both of these issues.
Quentin Carissimo
Best Burgers in MoCo (Montgomery County) IMHO.Also I think they are the only franchise that do these cheap mini diverse burgers combos. I personally really love eating a bunch of small burgers (duo and trio).Pretty cheap compared to the feel of high quality, care and taste.There are a bunch of healthier than most burgers places options: Avocado, Cabage, Salmon, Falafel patties then the usual better than fries the sweet potato fries and onion rings.Staff and owner are awesome, friendly and helpful. I often enjoy fruitfull discussions there.They also have good sélection of beers on tap for an additionnal $5 only.Oh and they are always trying new things like soon they will add new fried chicken menu items which I hopefully get to try before I leave this area for good ! I will miss this place.For deserts there are milkshake else I recommend you give their next door neighbors, Doku, a chance ;) them neighbour's are the best desert place in MoCo!So I usualy eat a combo at BurgerIM and finish Myself with like Matcha ice cream or chocolate French and Japanese style cakes usualy... It's the good life ?
Atmosphere: 5
Food: 5
Service: 5
Vicky C.
3.5 stars. I ordered using a Door Dash gift card. The falafel burger was good, but I didn't like their sweet potato fries. They put waaay too much garlic aioli on the sweet potato fries. I'll give them another chance, but I won't re-order the sweet potato fries w/ garlic aioli.
Very nice food and owners were respectablepolite and always gives food fast. It had a nice tone and is very calm.
Good burger, ok onion rings, totally busted drink dispenser pooling a sticky syrupy mess on the floor and leaving patrons soaked and/or parched.
Atmosphere: 3
Food: 5
Service: 4
WORST burger and Customer service on 3/2/23. I will take my chances with McDonald’s. The patty was dry and my cheese didn’t look fresh. Also totally overpriced for the small patty, the sesame seed bun broke apart. First and last time at this establishment.
It’s okay.People who says they’re the best probably never had a good burger because the patties are but dry.It’s priced slightly above fast food and presentation and quality is also slightly above fast food.Fries are crispy, lightly salted pretty good thickness it’s like a 1/2 inch sides, in between McDonald and Burger King, dimension wise.They do have the coke mixer machine so that’s a plus.Review of people who orders burger with bacon and are shock to find they’re not halal is ridiculous though.
Burger was good, fries and onion rings were fine. I paid $16.77 for this pictured meal. Took this picture after eating one fry. Typically have to throw fries away at burger joints but here, they didn’t give much. I ordered the half and half of fries and onion rings and got three onion rings. Owner and cashier were friendly and accommodating. Gave me a free drink. However, not going to add this place to my return for “cheat meal” list.
While it's not too widespread, each BurgerIM location I've been to delivers on the taste and quality of the ingredients. Currently My favorite burger place.
I started out sitting at a high top of table and moved to another as all the stools had missing feet and rocked, only to find that the same problem existed at another high top. I settled into the banquet seating which was comfortable. Food was brought to my table and I found the cheeseburger pretty average. Onion rings were very crispy and a little above average. I probably won't be rushing back here soon. I was hoping for more so I am a bit disappointed.
My friend and I went to burgerim and ordered angus cheeseburgers.. it's very horrible, I feel awful for my friend who has already had a lot of diarrhea after eating there, and this is our first and last meal there.. burgerim needs to close for good!!
It's either false advertising or employees don't know the products. We purchased burgers with bacon. We asked if it was halal and were told no. We were then denied a refund or proper replacement. We lost money and the food. Horrible customer service!
Service: 1
I ordered the family package, and the burgers were so fresh and so delicious. I would recommend to everyone. The customer service was excellent. One of best burgers I have ever had
Restaurantji Recommends
I was very disappointed by the service here. My children planned a New Years party and ordered a platter from here. The platter had bacon which we do not eat. When we asked for it to be remade or a refund we were denied both and the food was left on the counter. My kids pulled together their money to celebrate together and tonight they have lost their money and their meal. This is a sad way to start the new year.
Got some carryout and the burger gave me food poisoning! You NEED to throw away burgers when they start turning grey!! And burning them doesn't kill the bacteria also. My burgers were burnt to almost a crisp! The manager or KM should know this as they take safe serve classes to be a manager! Watch what you order cuz they getting ppl sick out here!!
Atmosphere: 2
Food: 1
Service: 2
The website stated that "For halal eaters, eating halal certified meat is the most important part of choosing where to eat out. At BurgerIm we synergize the most important aspects." Further more it states that "All our food is halal. "That is what we thought until we accidently ordered burgers with bacon and called to confirm whether the bacon was halal. Shockingly we were told the bacon was NOT halal. We requested our burgers to be replaced with halal burgers, but was refused. They said, only the burgers that had bacon on it will be replaced. You see, as Muslims the meats can not even touch or be cooked on the same grill. We explained this to them and they still refused to honor our belief. We took the food back and requested a refund, but they refused to give us a refund. REALLY, for $50. So now they have their food and our money. As a customer I feel ripped off. I am not sure if they can really do this. I will not be going back. I do not recommend BurgerIm. Poor customer service and false advertisement (according to the manager and the servers the bacon is not halal) They need to know their claim better and offer better training for their managers and staff. I hope they rectify both of these issues.
Best Burgers in MoCo (Montgomery County) IMHO.Also I think they are the only franchise that do these cheap mini diverse burgers combos. I personally really love eating a bunch of small burgers (duo and trio).Pretty cheap compared to the feel of high quality, care and taste.There are a bunch of healthier than most burgers places options: Avocado, Cabage, Salmon, Falafel patties then the usual better than fries the sweet potato fries and onion rings.Staff and owner are awesome, friendly and helpful. I often enjoy fruitfull discussions there.They also have good sélection of beers on tap for an additionnal $5 only.Oh and they are always trying new things like soon they will add new fried chicken menu items which I hopefully get to try before I leave this area for good ! I will miss this place.For deserts there are milkshake else I recommend you give their next door neighbors, Doku, a chance ;) them neighbour's are the best desert place in MoCo!So I usualy eat a combo at BurgerIM and finish Myself with like Matcha ice cream or chocolate French and Japanese style cakes usualy... It's the good life ?
Atmosphere: 5
Food: 5
Service: 5
3.5 stars. I ordered using a Door Dash gift card. The falafel burger was good, but I didn't like their sweet potato fries. They put waaay too much garlic aioli on the sweet potato fries. I'll give them another chance, but I won't re-order the sweet potato fries w/ garlic aioli.