My son and I got food poisoning from this location in 2017. We were six for two days straight. I haven’t set foot in ANY five guys restaurant since.
Food: 1
Catrina CJ
Come here now and then, the staff look so miserable though. Food is great. It’s just the staff make it seem like they are annoyed with you even though you just walked in a minute ago. No smiles, not even when I said thank you when I received my food. Just a look of annoyance. They seem like they don’t want to be there. Makes you wonder why.
Atmosphere: 3
Food: 5
Service: 3
MOINET BEAUTY
Great food!!!
Atmosphere: 5
Food: 5
Service: 5
Steve Gorogias
Great burger in a nice clean location. I love going to this location. The landscaping and planters at Kentlands Market Square are phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Andriy Volkov
Ordered delivery, they forgot my drink. Asked the driver, driver says it wasn't given.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cheeseburger
Elham Ghodrati
There is a lady working in there, she is very rude and careless!!
Atmosphere: 1
Food: 1
Service: 1
Stefania Essien
DO NOT EAT HERE!! I came in last night at 9:38pm and ordered food to go. I got home bit into my cheeseburger and found a hard piece of plastic inside. I called immediately and was told that there was no way but that I could come in the next day (today) and speak to a manager. I hung up and realized I didn't get the guy's name so I called back and asked for his name and he would not give it to me. I found this a bit strange but figured I would deal with it later. I went back in today around 2:40pm to speak to the manager and I told her what happend as well as showing her a video I took and she again tried to gaslight me and tell me there was simply no way when CLEARLY something happened to land that piece of plastic in my food! She then told me that I could get either a refund or have her make my order again. I then asked what steps they would take to ensure that this doesn't happen again, especially since the piece of plastic that was in my food clearly looks like it was broken off of a larger piece and therefore there could be more pieces of contaminated meat lying around. She told me once again that there was no way that the plastic was in the burger again insuiniating that I put it in there or something. At this point I asked for the owner's number as I could tell I wasn't going to be able to get anywhere with her. She then tried to take the piece of plastic with her and was clearly upset when I stopped her. I then waited as she went to the back and presumably called the owner. she then returned and told me that I could not have the owner's number and that if I didn't want a refund or my food remade then all i could do was leave a complaint on their website. I then asked if that meant that the owner would not speak to me and she said yes. I asked for her name and she said she would not give it to me and started hiding what I presume is her name on the apron. DO NOT EAT HERE!!!! Someone clearly made a mistake or did not follow protocol correctly and they simply DO NOT CARE! THEY DON'T CARE ABOUT YOU, YOUR HEALTH, YOUR SAFETY, OR THE SAFETY OF THE FOOD YOU CONSUME
Food: 1
Service: 1
Jim Wakefield
Always a great place for a burger and fries. Food and service is always consistent and the place is spotless.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Peanut Appetizers, Little Fries, Hamburger
Andrew Waver
Made an online order. Got home and it was wrong. I called in was told to come back by the manager for a refund. I drive back to the store. Im told the manager has left and i cant recieve a refund. So i ask for my order to get corrected. The give it to me and it's wrong AGAIN. I spent 30 dollars for two wrong orders and an hour of my time wasted.
Atmosphere: 1
Food: 1
Service: 1
Fabi Z
09/29/23 @ 1:13 pm.Costumer Service is horrible at this location. I spoke with the manager and I mentioned to her that both soda machines weren’t working properly. One soda machine the coke was flat and no ice and the other one had very little syrup , had more water. It tested horrible!She grabbed a cup and tried the drink from both machines and she looked at me and said; “it’s fine”. She didn’t care what I said. Another client came in, she didn’t hear me talking to the manager about it and she was mentioning the same thing to her friend that the coke was flat so she tried another soda and she said the sprite was flat as well. I asked the manager if she could put a new syrup in the machine and her answer to me was: “ No, I tasted the drink from both machines and it’s good for me”. She completely ignored us. Then this client asked her friend to try the coke from one of machines and he made a comment that the coke taste ok for him (the one had very little syrup). After the guy mentioned to his friend that it was ok for him, the manager said very loud “THANK YOU VERY MUCH” and she walked away. Very unprofessional. The restaurant was empty, the employees were standing and talking, waiting for clients to come in. The manager or her employees should be checking these machines instead of waiting for the clients to let them know about it, and the tables should’ve been cleaned.
I ain’t crazy about their cheeseburgers but their Hot Dogs is where it’s at!! 🌭 This place is spacious compared to other locations I been. #nomnomnom #lunch
Yulun Hsieh
consistent and fast, just what I expect from 5 guys
Atmosphere: 5
Food: 5
Service: 5
martin franks
Good food and clean
Atmosphere: 3
Food: 5
Service: 5
Swaminathan Shankar Subbu
Best place for Cajun fries and sandwiches..
Atmosphere: 5
Food: 5
Service: 5
James Harvey
Use to eat here frequently. A colleague and I went for lunch and can you say horrible horrible service. Foreigners are just taking over and the food quality and service was really
My son and I got food poisoning from this location in 2017. We were six for two days straight. I haven’t set foot in ANY five guys restaurant since.
Food: 1
Come here now and then, the staff look so miserable though. Food is great. It’s just the staff make it seem like they are annoyed with you even though you just walked in a minute ago. No smiles, not even when I said thank you when I received my food. Just a look of annoyance. They seem like they don’t want to be there. Makes you wonder why.
Atmosphere: 3
Food: 5
Service: 3
Great food!!!
Atmosphere: 5
Food: 5
Service: 5
Great burger in a nice clean location. I love going to this location. The landscaping and planters at Kentlands Market Square are phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery, they forgot my drink. Asked the driver, driver says it wasn't given.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cheeseburger
There is a lady working in there, she is very rude and careless!!
Atmosphere: 1
Food: 1
Service: 1
DO NOT EAT HERE!! I came in last night at 9:38pm and ordered food to go. I got home bit into my cheeseburger and found a hard piece of plastic inside. I called immediately and was told that there was no way but that I could come in the next day (today) and speak to a manager. I hung up and realized I didn't get the guy's name so I called back and asked for his name and he would not give it to me. I found this a bit strange but figured I would deal with it later. I went back in today around 2:40pm to speak to the manager and I told her what happend as well as showing her a video I took and she again tried to gaslight me and tell me there was simply no way when CLEARLY something happened to land that piece of plastic in my food! She then told me that I could get either a refund or have her make my order again. I then asked what steps they would take to ensure that this doesn't happen again, especially since the piece of plastic that was in my food clearly looks like it was broken off of a larger piece and therefore there could be more pieces of contaminated meat lying around. She told me once again that there was no way that the plastic was in the burger again insuiniating that I put it in there or something. At this point I asked for the owner's number as I could tell I wasn't going to be able to get anywhere with her. She then tried to take the piece of plastic with her and was clearly upset when I stopped her. I then waited as she went to the back and presumably called the owner. she then returned and told me that I could not have the owner's number and that if I didn't want a refund or my food remade then all i could do was leave a complaint on their website. I then asked if that meant that the owner would not speak to me and she said yes. I asked for her name and she said she would not give it to me and started hiding what I presume is her name on the apron. DO NOT EAT HERE!!!! Someone clearly made a mistake or did not follow protocol correctly and they simply DO NOT CARE! THEY DON'T CARE ABOUT YOU, YOUR HEALTH, YOUR SAFETY, OR THE SAFETY OF THE FOOD YOU CONSUME
Food: 1
Service: 1
Always a great place for a burger and fries. Food and service is always consistent and the place is spotless.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Peanut Appetizers, Little Fries, Hamburger
Made an online order. Got home and it was wrong. I called in was told to come back by the manager for a refund. I drive back to the store. Im told the manager has left and i cant recieve a refund. So i ask for my order to get corrected. The give it to me and it's wrong AGAIN. I spent 30 dollars for two wrong orders and an hour of my time wasted.
Atmosphere: 1
Food: 1
Service: 1
09/29/23 @ 1:13 pm.Costumer Service is horrible at this location. I spoke with the manager and I mentioned to her that both soda machines weren’t working properly. One soda machine the coke was flat and no ice and the other one had very little syrup , had more water. It tested horrible!She grabbed a cup and tried the drink from both machines and she looked at me and said; “it’s fine”. She didn’t care what I said. Another client came in, she didn’t hear me talking to the manager about it and she was mentioning the same thing to her friend that the coke was flat so she tried another soda and she said the sprite was flat as well. I asked the manager if she could put a new syrup in the machine and her answer to me was: “ No, I tasted the drink from both machines and it’s good for me”. She completely ignored us. Then this client asked her friend to try the coke from one of machines and he made a comment that the coke taste ok for him (the one had very little syrup). After the guy mentioned to his friend that it was ok for him, the manager said very loud “THANK YOU VERY MUCH” and she walked away. Very unprofessional. The restaurant was empty, the employees were standing and talking, waiting for clients to come in. The manager or her employees should be checking these machines instead of waiting for the clients to let them know about it, and the tables should’ve been cleaned.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I ain’t crazy about their cheeseburgers but their Hot Dogs is where it’s at!! 🌭 This place is spacious compared to other locations I been. #nomnomnom #lunch
consistent and fast, just what I expect from 5 guys
Atmosphere: 5
Food: 5
Service: 5
Good food and clean
Atmosphere: 3
Food: 5
Service: 5
Best place for Cajun fries and sandwiches..
Atmosphere: 5
Food: 5
Service: 5
Use to eat here frequently. A colleague and I went for lunch and can you say horrible horrible service. Foreigners are just taking over and the food quality and service was really
Atmosphere: 1
Food: 1
Service: 1
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