Burgers are damned good as well but get some FRIES!
Atmosphere: 5
Food: 5
Service: 5
Arya Kh
Love the burger as always. Even though they mixed our orders and put the wrong number on our burgers. My friend got my order of hot sauce, which wasn't nice...
Atmosphere: 5
Food: 5
Service: 5
Crimson Kng
Pretty darn good burger ... fries were undercooked ... chairs are uncomfortable.
Atmosphere: 2
Food: 3
Service: 3
Brandon Pierce
I was here with my friends and we were just trying to eat and when we were cleaning up we accidentally spilled water and the worker started taking pictures of us and telling us she would call the cops if we came back, I am disappointed even after I tipped them. We also collectively paid 40 dollars for food and 5 percent tip so we are not coming back to this location anyway.
Atmosphere: 1
Food: 1
Service: 1
Gareth Griffiths
It's Five Guys... Gonna be good but last 2 visits, it's been a bit overcooked.
Atmosphere: 4
Food: 4
Service: 5
Jessica Washington
No paper and crayons. So I asked for free tea from the courtesy desk for water. Told me no . Not right. I can make it fair.
Atmosphere: 5
Food: 5
Service: 5
Ximena Boyles
My son and I got food poisoning from this location in 2017. We were six for two days straight. I haven’t set foot in ANY five guys restaurant since.
Food: 1
Catrina CJ
Come here now and then, the staff look so miserable though. Food is great. It’s just the staff make it seem like they are annoyed with you even though you just walked in a minute ago. No smiles, not even when I said thank you when I received my food. Just a look of annoyance. They seem like they don’t want to be there. Makes you wonder why.
Atmosphere: 3
Food: 5
Service: 3
MOINET BEAUTY
Great food!!!
Atmosphere: 5
Food: 5
Service: 5
Steve Gorogias
Great burger in a nice clean location. I love going to this location. The landscaping and planters at Kentlands Market Square are phenomenal.
Ordered delivery, they forgot my drink. Asked the driver, driver says it wasn't given.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cheeseburger
Elham Ghodrati
There is a lady working in there, she is very rude and careless!!
Atmosphere: 1
Food: 1
Service: 1
Stefania Essien
DO NOT EAT HERE!! I came in last night at 9:38pm and ordered food to go. I got home bit into my cheeseburger and found a hard piece of plastic inside. I called immediately and was told that there was no way but that I could come in the next day (today) and speak to a manager. I hung up and realized I didn't get the guy's name so I called back and asked for his name and he would not give it to me. I found this a bit strange but figured I would deal with it later. I went back in today around 2:40pm to speak to the manager and I told her what happend as well as showing her a video I took and she again tried to gaslight me and tell me there was simply no way when CLEARLY something happened to land that piece of plastic in my food! She then told me that I could get either a refund or have her make my order again. I then asked what steps they would take to ensure that this doesn't happen again, especially since the piece of plastic that was in my food clearly looks like it was broken off of a larger piece and therefore there could be more pieces of contaminated meat lying around. She told me once again that there was no way that the plastic was in the burger again insuiniating that I put it in there or something. At this point I asked for the owner's number as I could tell I wasn't going to be able to get anywhere with her. She then tried to take the piece of plastic with her and was clearly upset when I stopped her. I then waited as she went to the back and presumably called the owner. she then returned and told me that I could not have the owner's number and that if I didn't want a refund or my food remade then all i could do was leave a complaint on their website. I then asked if that meant that the owner would not speak to me and she said yes. I asked for her name and she said she would not give it to me and started hiding what I presume is her name on the apron. DO NOT EAT HERE!!!! Someone clearly made a mistake or did not follow protocol correctly and they simply DO NOT CARE! THEY DON'T CARE ABOUT YOU, YOUR HEALTH, YOUR SAFETY, OR THE SAFETY OF THE FOOD YOU CONSUME
Food: 1
Service: 1
Jim Wakefield
Always a great place for a burger and fries. Food and service is always consistent and the place is spotless.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Peanut Appetizers, Little Fries, Hamburger
Andrew Waver
Made an online order. Got home and it was wrong. I called in was told to come back by the manager for a refund. I drive back to the store. Im told the manager has left and i cant recieve a refund. So i ask for my order to get corrected. The give it to me and it's wrong AGAIN. I spent 30 dollars for two wrong orders and an hour of my time wasted.
The fries, The Fries, THE FRIES!!!!
Burgers are damned good as well but get some FRIES!
Atmosphere: 5
Food: 5
Service: 5
Love the burger as always. Even though they mixed our orders and put the wrong number on our burgers. My friend got my order of hot sauce, which wasn't nice...
Atmosphere: 5
Food: 5
Service: 5
Pretty darn good burger ... fries were undercooked ... chairs are uncomfortable.
Atmosphere: 2
Food: 3
Service: 3
I was here with my friends and we were just trying to eat and when we were cleaning up we accidentally spilled water and the worker started taking pictures of us and telling us she would call the cops if we came back, I am disappointed even after I tipped them. We also collectively paid 40 dollars for food and 5 percent tip so we are not coming back to this location anyway.
Atmosphere: 1
Food: 1
Service: 1
It's Five Guys... Gonna be good but last 2 visits, it's been a bit overcooked.
Atmosphere: 4
Food: 4
Service: 5
No paper and crayons. So I asked for free tea from the courtesy desk for water. Told me no . Not right. I can make it fair.
Atmosphere: 5
Food: 5
Service: 5
My son and I got food poisoning from this location in 2017. We were six for two days straight. I haven’t set foot in ANY five guys restaurant since.
Food: 1
Come here now and then, the staff look so miserable though. Food is great. It’s just the staff make it seem like they are annoyed with you even though you just walked in a minute ago. No smiles, not even when I said thank you when I received my food. Just a look of annoyance. They seem like they don’t want to be there. Makes you wonder why.
Atmosphere: 3
Food: 5
Service: 3
Great food!!!
Atmosphere: 5
Food: 5
Service: 5
Great burger in a nice clean location. I love going to this location. The landscaping and planters at Kentlands Market Square are phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered delivery, they forgot my drink. Asked the driver, driver says it wasn't given.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cheeseburger
There is a lady working in there, she is very rude and careless!!
Atmosphere: 1
Food: 1
Service: 1
DO NOT EAT HERE!! I came in last night at 9:38pm and ordered food to go. I got home bit into my cheeseburger and found a hard piece of plastic inside. I called immediately and was told that there was no way but that I could come in the next day (today) and speak to a manager. I hung up and realized I didn't get the guy's name so I called back and asked for his name and he would not give it to me. I found this a bit strange but figured I would deal with it later. I went back in today around 2:40pm to speak to the manager and I told her what happend as well as showing her a video I took and she again tried to gaslight me and tell me there was simply no way when CLEARLY something happened to land that piece of plastic in my food! She then told me that I could get either a refund or have her make my order again. I then asked what steps they would take to ensure that this doesn't happen again, especially since the piece of plastic that was in my food clearly looks like it was broken off of a larger piece and therefore there could be more pieces of contaminated meat lying around. She told me once again that there was no way that the plastic was in the burger again insuiniating that I put it in there or something. At this point I asked for the owner's number as I could tell I wasn't going to be able to get anywhere with her. She then tried to take the piece of plastic with her and was clearly upset when I stopped her. I then waited as she went to the back and presumably called the owner. she then returned and told me that I could not have the owner's number and that if I didn't want a refund or my food remade then all i could do was leave a complaint on their website. I then asked if that meant that the owner would not speak to me and she said yes. I asked for her name and she said she would not give it to me and started hiding what I presume is her name on the apron. DO NOT EAT HERE!!!! Someone clearly made a mistake or did not follow protocol correctly and they simply DO NOT CARE! THEY DON'T CARE ABOUT YOU, YOUR HEALTH, YOUR SAFETY, OR THE SAFETY OF THE FOOD YOU CONSUME
Food: 1
Service: 1
Always a great place for a burger and fries. Food and service is always consistent and the place is spotless.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Peanut Appetizers, Little Fries, Hamburger
Made an online order. Got home and it was wrong. I called in was told to come back by the manager for a refund. I drive back to the store. Im told the manager has left and i cant recieve a refund. So i ask for my order to get corrected. The give it to me and it's wrong AGAIN. I spent 30 dollars for two wrong orders and an hour of my time wasted.
Atmosphere: 1
Food: 1
Service: 1
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