Unfriendly staff, dirty silver ware, missing cups at the station and dirty floor
Atmosphere: 1
Food: 4
Service: 1
L Rosek
Excellent! We hope La Madeleine stays open for many years to come! Everything is completely delicious!
Atmosphere: 5
Food: 5
Service: 5
Victoria Bujoreanu
Really yummy very pretty and great food. Absolutely no complaints.
Atmosphere: 5
Food: 5
Service: 5
Sh Sh (Shay)
Try the tomato basil soup!!! It is so good! Best I've ever had!
Atmosphere: 5
Food: 5
Service: 5
計嘉麗
we were there 15 minutes after open, too early, they are still setting up. coffee is not ready, food is ok.
Atmosphere: 5
Food: 4
Service: 4
M W
I love this place! Great for brunch.
Atmosphere: 5
Food: 5
Service: 5
Fawn Palmer
Met a very good friend for lunch. She goes regularly for the baked salmon, mashed potatoes, green salad and to sit near the fire. I ordered a mushroom friand and a Linzercookie. Parfâit!
Atmosphere: 5
Food: 5
Service: 5
Christi Albersheim
They stapled the to go bag so tight i didn’t open till i got home, to find out they didn’t give me my full order.
Atmosphere: 5
Food: 3
Service: 1
Shashi Bellamkonda
Every holiday we try to visit La Madeline. Our memory of the nice French coffee and the pastries is a good memory.
My review should not discourage you to visit. Through this review I hope to get their operations back to what every guest expect.
We visited on a Saturday afternoon at around 2.48. The entrance door was so hard to open that for a moment we thought the restaurant had closed. We confirmed on Google Maps that it was indeed open and pulled the door hard.
A very friendly staffer took the order. They were short of ceramic coffee cups and gave us paper cups.
When we went to fill our coffee, the coffee dispensers were empty. I mentioned this to the person at the counter. We waited till 3.10 and since the coffee wasn't filled yet. I went 3 to 4 times to the employees to ask about the coffee until one lady took the responsibility. She also gave me normal sugar since the containers were empty. Usually La Madeline gives you bread and jam and these trays were empty.
The coffee was great when I finally was able to taste it.
Great restaurants are run like clock work especially for simple things like coffee. We will be back probably but my family was disappointed this trip.
Atmosphere: 3
Food: 2
Service: 3
Suzanne Fine
I always enjoy going to La Madeleine locations, so I was excited to find this one. The food and atmosphere are wonderful, and this location was no different.
Unfortunately the service we experienced was not acceptable. I waited in line at the register for 10+ minutes with only one party of 2 ahead of me. The woman working seemed distracted by all manner of different things, and frequently left the counter to do these things in the middle of waiting on the people in front of me. When I got to the counter, I asked for a slice of cake. She replied that they didn't have it, to which I responded that it was right there in front of us. Then she told me that I'd have to wait for it as they were busy. I mentioned that I'd already been waiting long enough, and asked her to please slice the cake. She refused and told me sternly that I'd have to wait. Normally I'd be understanding in a situation like this, but given the a) long wait and b) her inattention and attitude, I believe I was justified in asking for this.
In no way did them being 'busy' seem to have any effect on her sense of urgency or customer service skills. She seemed utterly unbothered by her inability to efficiently handle customers. I left feedback on their website and asked to be contacted, but never was. I will not be returning to this La Madeleine location and am disappointed in their poor service.
Stopped at this place for brunch. I always love the interiors, resembling a French countryside farmhouse. We sat near the warm fireplace. The female busser was very helpful. Food was delicious!
Atmosphere: 5
Food: 5
Service: 5
Arnold Robles
My wife loves this place, have a coffee by the fireplace
Extremely Slow! Seems understaffed (cooks) the food is not bad, Sweets are good. The coffee/ latte are bad!
Atmosphere: 3
Food: 4
Service: 2
Joey Gardner
Very unimpressed, food was good, but the service was bad and the restaurant itself was in questionable at best condition concerning cleaning.
Atmosphere: 2
Food: 4
Service: 2
Francis M
This place have great food! Even though once there was a fly on a cake on display. The customer service is horrible! I’m not sure why they don’t change staff but that’s the only reason why I don’t like going there anymore.
Unfriendly staff, dirty silver ware, missing cups at the station and dirty floor
Atmosphere: 1
Food: 4
Service: 1
Excellent! We hope La Madeleine stays open for many years to come! Everything is completely delicious!
Atmosphere: 5
Food: 5
Service: 5
Really yummy very pretty and great food. Absolutely no complaints.
Atmosphere: 5
Food: 5
Service: 5
Try the tomato basil soup!!! It is so good! Best I've ever had!
Atmosphere: 5
Food: 5
Service: 5
we were there 15 minutes after open, too early, they are still setting up. coffee is not ready, food is ok.
Atmosphere: 5
Food: 4
Service: 4
I love this place! Great for brunch.
Atmosphere: 5
Food: 5
Service: 5
Met a very good friend for lunch. She goes regularly for the baked salmon, mashed potatoes, green salad and to sit near the fire. I ordered a mushroom friand and a Linzercookie. Parfâit!
Atmosphere: 5
Food: 5
Service: 5
They stapled the to go bag so tight i didn’t open till i got home, to find out they didn’t give me my full order.
Atmosphere: 5
Food: 3
Service: 1
Every holiday we try to visit La Madeline. Our memory of the nice French coffee and the pastries is a good memory.
My review should not discourage you to visit. Through this review I hope to get their operations back to what every guest expect.
We visited on a Saturday afternoon at around 2.48. The entrance door was so hard to open that for a moment we thought the restaurant had closed. We confirmed on Google Maps that it was indeed open and pulled the door hard.
A very friendly staffer took the order. They were short of ceramic coffee cups and gave us paper cups.
When we went to fill our coffee, the coffee dispensers were empty. I mentioned this to the person at the counter. We waited till 3.10 and since the coffee wasn't filled yet. I went 3 to 4 times to the employees to ask about the coffee until one lady took the responsibility. She also gave me normal sugar since the containers were empty. Usually La Madeline gives you bread and jam and these trays were empty.
The coffee was great when I finally was able to taste it.
Great restaurants are run like clock work especially for simple things like coffee. We will be back probably but my family was disappointed this trip.
Atmosphere: 3
Food: 2
Service: 3
I always enjoy going to La Madeleine locations, so I was excited to find this one. The food and atmosphere are wonderful, and this location was no different.
Unfortunately the service we experienced was not acceptable. I waited in line at the register for 10+ minutes with only one party of 2 ahead of me. The woman working seemed distracted by all manner of different things, and frequently left the counter to do these things in the middle of waiting on the people in front of me. When I got to the counter, I asked for a slice of cake. She replied that they didn't have it, to which I responded that it was right there in front of us. Then she told me that I'd have to wait for it as they were busy. I mentioned that I'd already been waiting long enough, and asked her to please slice the cake. She refused and told me sternly that I'd have to wait. Normally I'd be understanding in a situation like this, but given the a) long wait and b) her inattention and attitude, I believe I was justified in asking for this.
In no way did them being 'busy' seem to have any effect on her sense of urgency or customer service skills. She seemed utterly unbothered by her inability to efficiently handle customers. I left feedback on their website and asked to be contacted, but never was. I will not be returning to this La Madeleine location and am disappointed in their poor service.
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
Stopped at this place for brunch. I always love the interiors, resembling a French countryside farmhouse. We sat near the warm fireplace. The female busser was very helpful. Food was delicious!
Atmosphere: 5
Food: 5
Service: 5
My wife loves this place, have a coffee by the fireplace
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creme Brulee Cheesecake, Strawberry Nutella Crepe, Almond Croissant
Extremely Slow!
Seems understaffed (cooks) the food is not bad, Sweets are good.
The coffee/ latte are bad!
Atmosphere: 3
Food: 4
Service: 2
Very unimpressed, food was good, but the service was bad and the restaurant itself was in questionable at best condition concerning cleaning.
Atmosphere: 2
Food: 4
Service: 2
This place have great food! Even though once there was a fly on a cake on display. The customer service is horrible! I’m not sure why they don’t change staff but that’s the only reason why I don’t like going there anymore.
Atmosphere: 1
Food: 5
Service: 1
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