I paid full price for my order, and only got half of it. They wouldn’t answer their calls. The morning staff is not the most polite either.
Atmosphere: 2
Food: 5
Service: 1
Vitaly Gurevich
The place is very dirty, the food is nasty.
Atmosphere: 1
Food: 1
Service: 1
April
Today, I purchased a Coconut Cream Cake. It was absolutely one of the best cakes I've ever had!! And, I don't normally eat cake. Bella helped me take the order on Monday and when I arrived to pick it up, she helped me too. She was so wonderful, friendly and helpful!! Her smile started my day off right:) Try this cake, you won't be disappointed. La Madeleine has been one of my favs since before 1998.
Atmosphere: 5
Food: 5
Service: 5
Z z Bro’s
Great place to eat at
Atmosphere: 5
Food: 5
Service: 5
Hashem Vahabzadeh-Monshie
The quality is not as good as before. We had the best one in Rockville, years ago with best soup and salad. Need to work on quality. More dressing on salad, serve the salad cold!! .. and more creamy mushroom soup! No bread on the side of soups anymore! I asked for bread, they said they do not have today! The mushroom soup was not delicious as used to be; the Caesar salad dis not have any dressing on it even though I asked for more dressing when I places order. The lettuce was warm!!
Atmosphere: 4
Food: 3
Service: 3
hanzhi zhang
Very poor service. The servers are so lazy. Though closing at 9:00, they stop service dine in orders at 8:20 already, they said “we are closing down”, I double check “Are you closing at 9 pm” they said yes “we are closing down and we cannot serve you.” That is the first time I met this kind of rude service, there is still 40 mins right? And 8:20 pm is a very normal dinner hours，if you cannot serve please correct your hours. When I visited this restaurant other time, I got always completely ignored by the server when picking up. They always miss some items when serving my dine in. Once I ordered a water melon cucumber salads, I waited 20 mins, the server first said your salad is coming soon. Then I waited another 10 mins, still not coming, and I consulted the kitchen, they actually sold out the water melon salad. The is recidivous.
Atmosphere: 1
Food: 3
Service: 1
Chandy Grace
We love mille feuille. They are hard to find. Imagine our delight when looking online for some and saw that it looked like this location sold them. We called to see if they truly sold them and if any were avaliable to buy still before we made the 1.5 hour drive in. The gentleman that answered said yes we have them. Cool. We drove in. Imagine our confusion when we asked the front worker for the mille feuilles and she looked at us like we lost our minds. She admitted she wasn't sure what we were talking about and said she would get her manager. Okay, cool. Manager comes out asks us what we are looking for. We answer. The manager rolled his eyes and told the employee they're meaning Napoleon. Manager took over and asked how many we wanted. No, we didn't want Napoleons. We did not call or drive this far for those. We were too thrown off and frustrated from driving in to just leave empty handed. So we purchased a disappointing Napoleon and left. Friends, they do not have mille feuille despite what they tell you.
Food: 1
Service: 1
Candice Bello
Usually my husband and I get pastries to go but today we decided stay and try the breakfast. Food was delicious. Service is always excellent.
Atmosphere: 5
Food: 5
Service: 5
Luba Zaritskaya
Terrible food, over salted tomato soup, practically uneatable. Cream of mushroom soup was watery and tasteless. Coffee was watery and absolutely cold, I guess it had been seating in the thermoses since morning. Tables were sticky. I am not coming back.
Atmosphere: 1
Food: 1
Service: 2
Jeremiah Giuliano
Horribly mismanaged. The food is always excellent, but that's where it ends. They need to hire more people and the manager needs to light a fire under them. Every time I've been there the coffee pots are empty and there's no clean tables. Once every 45 minutes a kid saunters out to pick up dirty dishes from half the tables and then disappears for another 45 minutes. So much potential going to waste
First time going to this place cuz the outside was pretty and what can go wrong with a bakery.
First interaction with a worker and its unpleasant like try harder to make it seem like you don't hate your job. I order sandwich and a chocolate croissant and that's that, I wait and get food and open up bag when I'm home and bam no croissant and I'm like bruh I rushed out of there cuz I didn't like the atmosphere. just like complaining in front of customers just not a great first experience to be honest
Atmosphere: 1
Service: 1
Gaby Castro
don’t order the strawberry nutella crepe unless you want a crepe with no nutella
Food: 1
Bryant Lee
Mushroom soup is delicious. Tasty chicken caesar salad too. Nice variety of dessert pastries. Miss the free bread/butter/jams. Service kind of slow.
Atmosphere: 5
Food: 5
Service: 4
Dandan Liu
The service is terrible. Most tables are left with dirty dishes piled up. No coffee in canister. Floor sticky. No cups left. Long wait. I saw the cook wipe off sweat from his face with his gloves then prepare the food. How often do they change gloves?
Atmosphere: 2
Food: 3
Service: 1
Kevin M.
La Madeleine? More like La Misérable
My wife and I recently visited the La Madeleine in Gaithersburg, MD, and it was, without question, one of the most disappointing dining experiences we’ve ever had.
We walked into a lifeless atmosphere, greeted by a host whose demeanor matched the room — dreary and unwelcoming. Trying to look past first impressions proved to be a mistake. The bakery area looked disheveled, with pastries that appeared stale and no inviting aroma to suggest anything fresh was being made.
Service was nearly nonexistent. We had to grab our own menus and seat ourselves, surrounded by dirty, uncleared tables. Even after waiting, no one came to take our order, so we went up to the counter. When our food arrived, the tables around us were still filthy, and we received no utensils or guidance on where to find them.
The food itself was no saving grace. My beef crepe stroganoff was bland, with meat that looked and tasted like processed canned beef. The entire dish turned my stomach, and I felt unwell even after returning home.
La Madeleine in Gaithersburg is a disorganized, poorly managed, and unappetizing establishment. I’d sooner grab breakfast from a fast food drive-thru than set foot in here again.
I paid full price for my order, and only got half of it. They wouldn’t answer their calls. The morning staff is not the most polite either.
Atmosphere: 2
Food: 5
Service: 1
The place is very dirty, the food is nasty.
Atmosphere: 1
Food: 1
Service: 1
Today, I purchased a Coconut Cream Cake. It was absolutely one of the best cakes I've ever had!! And, I don't normally eat cake. Bella helped me take the order on Monday and when I arrived to pick it up, she helped me too. She was so wonderful, friendly and helpful!! Her smile started my day off right:) Try this cake, you won't be disappointed. La Madeleine has been one of my favs since before 1998.
Atmosphere: 5
Food: 5
Service: 5
Great place to eat at
Atmosphere: 5
Food: 5
Service: 5
The quality is not as good as before. We had the best one in Rockville, years ago with best soup and salad. Need to work on quality. More dressing on salad, serve the salad cold!! .. and more creamy mushroom soup!
No bread on the side of soups anymore!
I asked for bread, they said they do not have today!
The mushroom soup was not delicious as used to be; the Caesar salad dis not have any dressing on it even though I asked for more dressing when I places order. The lettuce was warm!!
Atmosphere: 4
Food: 3
Service: 3
Very poor service. The servers are so lazy.
Though closing at 9:00, they stop service dine in orders at 8:20 already, they said “we are closing down”, I double check “Are you closing at 9 pm” they said yes “we are closing down and we cannot serve you.” That is the first time I met this kind of rude service, there is still 40 mins right? And 8:20 pm is a very normal dinner hours，if you cannot serve please correct your hours. When I visited this restaurant other time, I got always completely ignored by the server when picking up. They always miss some items when serving my dine in. Once I ordered a water melon cucumber salads, I waited 20 mins, the server first said your salad is coming soon. Then I waited another 10 mins, still not coming, and I consulted the kitchen, they actually sold out the water melon salad. The is recidivous.
Atmosphere: 1
Food: 3
Service: 1
We love mille feuille. They are hard to find. Imagine our delight when looking online for some and saw that it looked like this location sold them. We called to see if they truly sold them and if any were avaliable to buy still before we made the 1.5 hour drive in. The gentleman that answered said yes we have them. Cool. We drove in. Imagine our confusion when we asked the front worker for the mille feuilles and she looked at us like we lost our minds. She admitted she wasn't sure what we were talking about and said she would get her manager. Okay, cool. Manager comes out asks us what we are looking for. We answer. The manager rolled his eyes and told the employee they're meaning Napoleon. Manager took over and asked how many we wanted. No, we didn't want Napoleons. We did not call or drive this far for those. We were too thrown off and frustrated from driving in to just leave empty handed. So we purchased a disappointing Napoleon and left. Friends, they do not have mille feuille despite what they tell you.
Food: 1
Service: 1
Usually my husband and I get pastries to go but today we decided stay and try the breakfast. Food was delicious. Service is always excellent.
Atmosphere: 5
Food: 5
Service: 5
Terrible food, over salted tomato soup, practically uneatable. Cream of mushroom soup was watery and tasteless. Coffee was watery and absolutely cold, I guess it had been seating in the thermoses since morning. Tables were sticky. I am not coming back.
Atmosphere: 1
Food: 1
Service: 2
Horribly mismanaged. The food is always excellent, but that's where it ends. They need to hire more people and the manager needs to light a fire under them. Every time I've been there the coffee pots are empty and there's no clean tables. Once every 45 minutes a kid saunters out to pick up dirty dishes from half the tables and then disappears for another 45 minutes. So much potential going to waste
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
First time going to this place cuz the outside was pretty and what can go wrong with a bakery.
First interaction with a worker and its unpleasant like try harder to make it seem like you don't hate your job. I order sandwich and a chocolate croissant and that's that, I wait and get food and open up bag when I'm home and bam no croissant and I'm like bruh I rushed out of there cuz I didn't like the atmosphere.
just like complaining in front of customers just not a great first experience to be honest
Atmosphere: 1
Service: 1
don’t order the strawberry nutella crepe unless you want a crepe with no nutella
Food: 1
Mushroom soup is delicious. Tasty chicken caesar salad too. Nice variety of dessert pastries. Miss the free bread/butter/jams. Service kind of slow.
Atmosphere: 5
Food: 5
Service: 4
The service is terrible. Most tables are left with dirty dishes piled up. No coffee in canister. Floor sticky. No cups left. Long wait. I saw the cook wipe off sweat from his face with his gloves then prepare the food. How often do they change gloves?
Atmosphere: 2
Food: 3
Service: 1
La Madeleine? More like La Misérable
My wife and I recently visited the La Madeleine in Gaithersburg, MD, and it was, without question, one of the most disappointing dining experiences we’ve ever had.
We walked into a lifeless atmosphere, greeted by a host whose demeanor matched the room — dreary and unwelcoming. Trying to look past first impressions proved to be a mistake. The bakery area looked disheveled, with pastries that appeared stale and no inviting aroma to suggest anything fresh was being made.
Service was nearly nonexistent. We had to grab our own menus and seat ourselves, surrounded by dirty, uncleared tables. Even after waiting, no one came to take our order, so we went up to the counter. When our food arrived, the tables around us were still filthy, and we received no utensils or guidance on where to find them.
The food itself was no saving grace. My beef crepe stroganoff was bland, with meat that looked and tasted like processed canned beef. The entire dish turned my stomach, and I felt unwell even after returning home.
La Madeleine in Gaithersburg is a disorganized, poorly managed, and unappetizing establishment. I’d sooner grab breakfast from a fast food drive-thru than set foot in here again.
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