Too many times where this location has left items out of our order. They never add extra stuff, but always leave something out. Mcdonald's has gotten too expensive anyway, and we have gotten used to just driving past and eating at home. It is going to get worse when Maryland increases the minimum wage to $20 hr soon.
Atmosphere: 1
Food: 2
Service: 1
Alex Castillo
Great job
Atmosphere: 5
Food: 5
Service: 5
amilcar aleman
I placed an order online to be picked up thru the drive thru and my wife got there presented the order order number they could not retrieve the order. So my have to come and pick me up and went back and followed the process through the drive thru and I showed the window lady the order number and she found the order , but the order had to be prepared and I had to wait another 5 minutes. The sad part of all this is that as a customer you try to call the store one picks up the phone. It is Hard for me to even think about giving this place a chance. This is not the first time..
Atmosphere: 2
Food: 3
Service: 1
328
Extremely frustrating and unprofessional.
I’ve now had two bad experiences at this location because of the way they handle mobile orders.
Last time, I placed a Counter Pickup order through the McDonald’s app. But when my son went to pick it up, they claimed the order was “Drive-Thru only” and refused to hand it over unless we drove up in a car. I was alone at my store and couldn’t leave, so the order was wasted and I had to reorder everything.
This time, I made sure the app was set to Counter Pickup — double checked it — and even took a screenshot of the order details.
Yet again, they refused to give my son the food, saying he had to bring the same phone the order was placed on.
Why have mobile ordering if the verified order number, payment, and pickup option mean nothing?
When I went in to explain this was their second mistake, the staff simply said, “I don’t know,” and didn’t offer any solution.
And as if that wasn’t enough, they didn’t even include any sauce with our Chicken McNuggets.
This McDonald’s location has poor training, no accountability, and terrible customer service. I’m done with this place.
Atmosphere: 1
Food: 1
Service: 1
Lisa
Although I confess I do not eat most of McDonald's food, I do use the drive-thru to grab iced tea quite frequently. This location is one of THE BEST! I do not like sweet tea, and this location makes the best plain iced tea in the area. I will go out of my way to go to this McDonald's instead of visiting others in the area. Many McDonald's brew their iced tea in the same pots as they brew their coffee, which makes the tea taste terrible. This location DOES NOT. If you want good iced tea, go here.
Atmosphere: 5
Food: 4
Service: 5
Ana Calderon
Worse customer services here! You charge $4 for a hot fudge to put one drip of fudge! So ridiculous I rather drive 3 mins more to a better McDonald’s with better customer service. Do not come here!
raymond Council
Very pleasant place to eat
Atmosphere: 5
Food: 5
Service: 5
Jacqueline King
Bad customer service and they find away to get some part of your order wrong.
Faith Speaks Life
For some reason, they cannot fulfill latte orders and choose to send an iced coffee instead. Even worse, I am unable to find a way to directly complain, request a refund or credit for MCDONALD'S error because it is a McDelivery order. They actually tell you to call Uber Eats or Doordash which makes no sense whatsoever since they are simply picking up and delivering. I am very frustrated because the #1 reason for my order was for a large pumpkin latte. This is the second time they have fumbled my latte order 😑
Food: 1
nick A
Only person in drive through and they always tell you to just park. They always manipulate the online menu so you can’t use the app for the current meal time.
Charged me for food I didn't order, argued that I ordered it and refused to refund my money. Check your order before you pay, or go to a different McDonald's
Food: 4
Service: 1
Daniel Adams
This restaurant is constantly on some BS. Closing early, not accepting app orders, more expensive than other McDonald’s (I guess it’s franchised?). Not worth it anymore. Going to Montgomery Village Ave from now on until this location stops with their BS. You are McDonald’s. Come on now.
Atmosphere: 1
Food: 1
Service: 1
Eman G
The place was really nice. The food was good, and the customer service was excellent.
Atmosphere: 4
Food: 5
Service: 5
Darryl Sylver
This location has way too nice and lovely people working there.
Too many times where this location has left items out of our order. They never add extra stuff, but always leave something out.
Mcdonald's has gotten too expensive anyway, and we have gotten used to just driving past and eating at home.
It is going to get worse when Maryland increases the minimum wage to $20 hr soon.
Atmosphere: 1
Food: 2
Service: 1
Great job
Atmosphere: 5
Food: 5
Service: 5
I placed an order online to be picked up thru the drive thru and my wife got there presented the order order number they could not retrieve the order. So my have to come and pick me up and went back and followed the process through the drive thru and I showed the window lady the order number and she found the order , but the order had to be prepared and I had to wait another 5 minutes. The sad part of all this is that as a customer you try to call the store one picks up the phone. It is Hard for me to even think about giving this place a chance. This is not the first time..
Atmosphere: 2
Food: 3
Service: 1
Extremely frustrating and unprofessional.
I’ve now had two bad experiences at this location because of the way they handle mobile orders.
Last time, I placed a Counter Pickup order through the McDonald’s app. But when my son went to pick it up, they claimed the order was “Drive-Thru only” and refused to hand it over unless we drove up in a car. I was alone at my store and couldn’t leave, so the order was wasted and I had to reorder everything.
This time, I made sure the app was set to Counter Pickup — double checked it — and even took a screenshot of the order details.
Yet again, they refused to give my son the food, saying he had to bring the same phone the order was placed on.
Why have mobile ordering if the verified order number, payment, and pickup option mean nothing?
When I went in to explain this was their second mistake, the staff simply said, “I don’t know,” and didn’t offer any solution.
And as if that wasn’t enough, they didn’t even include any sauce with our Chicken McNuggets.
This McDonald’s location has poor training, no accountability, and terrible customer service. I’m done with this place.
Atmosphere: 1
Food: 1
Service: 1
Although I confess I do not eat most of McDonald's food, I do use the drive-thru to grab iced tea quite frequently. This location is one of THE BEST! I do not like sweet tea, and this location makes the best plain iced tea in the area. I will go out of my way to go to this McDonald's instead of visiting others in the area. Many McDonald's brew their iced tea in the same pots as they brew their coffee, which makes the tea taste terrible. This location DOES NOT. If you want good iced tea, go here.
Atmosphere: 5
Food: 4
Service: 5
Worse customer services here! You charge $4 for a hot fudge to put one drip of fudge! So ridiculous I rather drive 3 mins more to a better McDonald’s with better customer service. Do not come here!
Very pleasant place to eat
Atmosphere: 5
Food: 5
Service: 5
Bad customer service and they find away to get some part of your order wrong.
For some reason, they cannot fulfill latte orders and choose to send an iced coffee instead. Even worse, I am unable to find a way to directly complain, request a refund or credit for MCDONALD'S error because it is a McDelivery order. They actually tell you to call Uber Eats or Doordash which makes no sense whatsoever since they are simply picking up and delivering. I am very frustrated because the #1 reason for my order was for a large pumpkin latte. This is the second time they have fumbled my latte order 😑
Food: 1
Only person in drive through and they always tell you to just park. They always manipulate the online menu so you can’t use the app for the current meal time.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Friendly! Food order was correct 😋 👌
Food: 5
Service: 5
Charged me for food I didn't order, argued that I ordered it and refused to refund my money. Check your order before you pay, or go to a different McDonald's
Food: 4
Service: 1
This restaurant is constantly on some BS. Closing early, not accepting app orders, more expensive than other McDonald’s (I guess it’s franchised?). Not worth it anymore. Going to Montgomery Village Ave from now on until this location stops with their BS. You are McDonald’s. Come on now.
Atmosphere: 1
Food: 1
Service: 1
The place was really nice. The food was good, and the customer service was excellent.
Atmosphere: 4
Food: 5
Service: 5
This location has way too nice and lovely people working there.
Atmosphere: 5
Food: 5
Service: 5
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