McDonald's

19230 Woodfield Rd, Gaithersburg
(301) 330-9438

Recent Reviews

ginger Shaw

Been going here for 3 years. Super nice people. Their drive through service is normally a travesty.

Food: 5

Service: 2

scott greenlun

Very convenient location. Great customer

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger King Chicken Nuggets, French Fries

Jay Chung

Completely understaffed McDonald's with always a 10min wait. And its been like this for a solid year now. The franchisee of this store needs to hire more staffs.

Nathan Fitzgerald

I placed a mobile order and went to pick up my order. For some reason, my order wasn’t showing up in their system. I get it, sometimes technically can fail, and that’s fine. They asked me to come inside to replace my order (which made no sense to me because they could have placed my order while I was sitting their at the window, but I did as they asked without complaint). They appeared busy so I was happy to accommodate, despite my showing them evidence of my order being placed already on the mobile app and evidence that it had run my credit card already.When I went inside, I wasn’t able to place my breakfast order, but it has just turned 11am, so I was not able to replace my order because of the cutoff time.I went to the front to ask for assistance, and after waiting a couple of minutes the woman that asked me to get out of my car recognized me and came over. I explained the situation and she confirmed that in fact I couldn’t order breakfast anymore, so she looked at me apologetically and said there was nothing she could do.I asked for a manager, and then she asked me if I spoke Spanish. I said no, so then she told me that she was a manager. So I asked her to go ahead and please make my order and I’ll be on the way. She kept repeating herself that she couldn’t do that because she couldn’t place the order in the system. I explained to her that it shouldn’t be my problem…after all, she was the one that sent me inside when she could have just placed the order for me when I was in my car and at the window.At the end of the day, she got another “manager”, and they did as I asked. They made my order despite the cutoff time having been passed. But what I don’t understand is why I need to give a manager guidance on how to solve a very basic problem. I had visual proof that I placed the order and proof that I paid already.I would not recommend this location as their management personnel are not really managers. They barely speak English and aren’t interested in managing and providing good customer service when there is an issue.

Atmosphere: 3

Food: 4

Service: 1

JIGGIN JUG HEAD

Do not even stop at this McDonald's! First they steal my money over the app, then I break down and try to order at drive through for then to tell me they don't have any hamburgers. So no Is quarter pounder, no cheese burger, nothing that needs requirement to be considered a hamburger. It's a burger joint! DO NOT GO HERE

Atmosphere: 1

Food: 1

Service: 1

Josh Nolan

It was flipping

Service: 1

Nathaniel Bailey

None of the sodas are serviced, most with just water coming out, others watered down. Cashier was rude too.

Atmosphere: 5

Food: 2

Service: 1

Tie Wu

Ordered on app for breakfast to pick up, only to been told a minute past 1030, refused to serve breakfast even when the order was made before that time. Told to cancel the order but the transaction has been complete. McDonald's have failed to improve its app and it's employee's knowledge on customer service. Tell me again why these guys deserve a $15 an hour?

Atmosphere: 1

Food: 1

Service: 1

Puro Rebane

Bad restaurant, bad service, they always give frozen products, they never put napkins, no

Atmosphere: 1

Food: 1

Service: 1

Mercedes Fitzgerald

The worse drive thru for fast food. They take forever to give you the food and always asking you to park and wait for like 10 or more. It’s terrible for fast

Food: 3

Service: 1

Recommended dishes: Hamburger, Chicken Mcnuggets

Yvener Volcy

It was ok. Fries wasn't fresh. The employees were nice.

Atmosphere: 4

Food: 4

Service: 4

Michael Morgan

Food was hot and good. I did a mobile order for lunch and it was ready as soon as I walked in the door.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Mcnuggets, World Famous Fries

Callie A.

This McDonald's is in believe able I went to get some food and when you order on the I pad they don't give you a ticket so you might forget your number and not know which food is you're. And they charge you extra for little packs of sauce even though no other McDonald's charges for sauce. my overall experience at this McDonald's was TERRIBLE!!!!!!

eric lewis

It's OK just a regular McDonald's ???

Jerry Scuderi

I come here often. Have been for years. Food is always hot and fresh and correct!!. Staff is always kind and quick. I think this is the best McDonald's in the area.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mcdouble, Filet

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