Potbelly Sandwich Shop

You want no tomatoes on your sandwich....get ready for EXTRA tomatoes. Oh, you must have ordered the ham and swiss....here let me give you a turkey sandwich!! No.....no...this is not a joke. THIS ACTUALLY HAPPENED. I reached out to management to see if they could fix it and they didn't. Potbelly as a company is good.....this location however falls outside of the bounds of what the company is striving for. Go to this location and see for yourself. If they do NOT mess up your order you got lucky. Go to another location it is in your best interest OR....PANERA is right next to them. Good option.

I came at 8:20 and the door is locked and I see them cleaning for the night even though it closes at 9. They also have a sign on the door that says “no in store orders” third party delivery only.

Just your average scam restaurant. They overcharge for food, and will skimp you and not give you what your ordered. The menu is false advertising. My Italian sandwich was literally bread and lettuce. It supposed to have 4 different meats. This place is a joke, save your money

Atmosphere: 1

Food: 1

Service: 1

This Potbelly Sandwich Shop is a must-visit for anyone looking for a delicious and satisfying meal. With their commitment to quality, fresh ingredients, and exceptional service, it's no wonder that they have become a favorite among sandwich lovers everywhere. Whether you are in the mood for a classic sandwich or a hearty soup, Potbelly has something for everyone. So next time you're craving a delicious meal, be sure to stop by Potbelly Sandwich Shop for a dining experience that is sure to please.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Salad, Roast Beef, Chicken Pot Pie Soup

Went here on a rainy Saturday, and it was everything I needed from a sandwich shop. The staff was friendly and professional, but personable in a comforting way. The food was tasty as always, and I was surprised and delighted to see a Churro shake on the menu?? Incredible. And I love the atmosphere in Potbelly; especially on a rainy day, it’s just a nice place to be.

Atmosphere: 5

Food: 5

Service: 5

Demetrius did a great customer service

They have good service, they have a pleasant and fast

Atmosphere: 5

Food: 5

Service: 5

I went to this place today 11-9-2023 at 5.29 pm, there are two employees working the short employee attitude very unacceptable, please take this to consideration going to this place.Only very few customers I saw all the time, which mean something going on.Make sure you get fresh

Atmosphere: 1

Food: 5

Service: 1

Customer service is great. Food is fantastic. The only negative thing about this potbelly is that there are no restrooms available.

Atmosphere: 5

Food: 5

Service: 3

The restaurant was empty when I walked in and I was told that they were unable to take my order for at least twenty minutes due to heavy online orders. They weren't polite about it either. I'm unsure why they couldn't multi task and take my order.. No one was actively waiting for a online order so I don't see why that is heavily prioritized over a customer in the store. I walked out instead of waiting which seemed to be what they wanted.

Atmosphere: 1

Food: 1

Service: 1

I've always loved the atmosphere in Potbelly restaurants and this one is no exception. The employees here have always been super friendly and the food is consistently delicious. Food is averagely priced although even the "Biggs" sandwich comes in a little undersized compared to their competitors.Even simple sandwiches are delicious. The chicken pot pie soup is so good on a cold day, as is their Mac n Cheese. I can't really think of anything negative to say. We love eating here!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Pot Pie Soup, Turkey Club

I ordered for salad and almost all the salad had gone bad and sells bad, so as I was eating I realized most of them beneath has gone bad. I took it back and the manager refused to refund my money back. This was my first time ordering from potbelly 544 N Fredrick ave, Gaithersburg and it is gonna be my last time. Money wasted. Worst salad ever ???

Atmosphere: 1

Food: 1

Service: 1

Everyone there today at lunch was amazing. Even though they’re understaffed and swamped with online orders. They still did their best to make every customer happy.

Atmosphere: 5

Food: 5

Service: 5

Everyone there today at lunch was amazing. Even though they’re understaffed and swamped with online orders. They still did their best to make every customer happy.

Atmosphere: 5

Food: 5

Service: 5

I ordered for salad and almost all the salad had gone bad and sells bad, so as I was eating I realized most of them beneath has gone bad. I took it back and the manager refused to refund my money back. This was my first time ordering from potbelly 544 N Fredrick ave, Gaithersburg and it is gonna be my last time. Money wasted. Worst salad ever ???

Atmosphere: 1

Food: 1

Service: 1