The Honey Baked Ham Company

The tomato and roasted pepper sandwich is great.

Food: 5

Service: 5

You've gyatt to get the ham

Atmosphere: 5

Food: 5

Service: 5

I am extremely disappointed in the service I received from this company this last holiday season. Honey baked ham has been a staple in our household for the last 10 years. Over the years we’ve picked up on tips and tricks to ensure we have a smooth experience.

This year was by far the worst experience and I will not be ordering from the company again. I specifically picked up at the Gaithersburg, MD location.

Knowing how busy this location gets during the holidays we ordered and prepaid a month in advance and set up a pick date and time for Wednesday 11/27 at 10am.

I took my lunch break early and anticipated waiting about 15 minutes (max) to pick up my pre order.

When I arrived at the location the line was out the door. There were no signs for pre orders and I couldn’t imagine customers who prepaid and pre ordered would have to wait in a line just to enter the facility.

When I opened the door to see if there were any signs for pre orders the employee working the door yelled at me to get in line. I asked her if I needed to wait in line if I pre ordered she said yes, everyone has to wait in line.

I then proceeded to wait 30 minutes to be let inside. Once inside there was another line I waited in to pick up my order. This took 20 minutes.

By the time I got to the cashier, they were out of the size I ordered and asked if I was okay with a larger ham. I said yes, if that’s all they had.

I thanked them and left. Today I checked my credit card statement and they charged me an extra $30 for the ham. Had I known they would have charged me extra I would have not agreed to it. They had my credit card on file from the pre order and I never consented to the up charge.

This is predatory behavior and I will not be bringing my business back to this company. I am extremely disappointed.

Atmosphere: 1

Food: 4

Service: 1

I took advantage of the buy online pickup in store option. I’ve done this in VA and FL stores because it promises a speedy and efficient pickup process. Upon arriving at my pickup window I was told the store isn’t offering the ability to buy online and pickup. All orders, regardless of placed in advance or not, were in the same line. An inefficient and misleading process. What had taken me 10 minutes in previous years took over 50 minutes. Had I known this, I wouldn’t have visited this location. This is deceiving and no doubt intentional by the location to avoid advertising this in advance because no one would wait in line for an hour for a ham. I’m extremely disappointed and will not be ordering here in the future. To anyone reading this, save yourself the hassle and go literally anywhere else, or accept the fact that you’ll be waiting excessively long.

Atmosphere: 1

Food: 4

Service: 1

Honey baked ham... with all the sides, what more is there to say ?

Atmosphere: 5

Food: 5

Service: 5

The food and service is excellent. Even during busy times, they are on point.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ham Salad Sandwich, Babe Back Ribs--Full Rack, Smoked Turkey Breast 2 75 lbs --3 25 lbs, Macaroni and Cheese

Picked up an online order in stores for Thanksgiving. They had two lines going, one for in person orders and one for online orders, it was a streamlined process. In and out in less than 5 minutes!

Amazing service girl was so lovely. Food was delicious so fresh had the Turkey sandwich and the best Mac and cheese I’ve had in such a long time ?

Love love love their chicken salad!

Food: 5

Honey baked sandwich was fire with fried onions and Henry ham

Atmosphere: 5

Food: 5

Service: 5

Love the ham and turkey !!!
Its the best

Food: 5

Service: 5

Super easy to pick up my online order

Atmosphere: 5

Food: 5

Service: 5

Awesome staff food was great! Perfect for Easter!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweet Potato Souffle', Macaroni and Cheese

HoneyBaked Ham food is outstanding! HOWEVER the cost has tripled in a 3 year period. Unfortunately, many HoneyBaked ham lovers will pass on a $70-$100 ham

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Bone

This a review for the ham that I got. It is extra salty this year from the previous years. Therefore, I could hardly eat the ham by itself. I needed to accompany with bread or rice.