Tropical Smoothie Cafe

The staff greeted us warmly.

If you order to-go, they do not have a fridge to store it.

Atmosphere: 2

Food: 2

Service: 2

This place is fast food, but with excellent options to maintain good habits. The smoothies are delicious and sugar-free. There's that option. The Ceek yogurt bowl are high in protein and delicious, and they're very affordable. A good option to consume healthier and super delicious options. Highly recommended!

Atmosphere: 4

Food: 5

Service: 5

This place is fast food, but with excellent options to maintain good habits. The smoothies are delicious and sugar-free. There's that option. The Ceek yogurt bowl are high in protein and delicious, and they're very affordable. A good option to consume healthier and super delicious options. Highly recommended!

Atmosphere: 4

Food: 5

Service: 5

This is the second time my order has been wrong. Unfortunately, I let the first encounter slide (I was given the wrong protein. I get it, things happen). But this time, I left with absolutely no protein in my bowl. I ordered the Jamaican jerk chicken. Where is the chicken?? I love this place but, PLEASE remind your staff to double check the order before giving them to the customer.

Food: 2

Great service! All staff members are super fast and friendly. Thank you! I really appreciate it. Food was also very good!

Atmosphere: 5

Food: 5

Service: 5

I visited Tropical Smoothie recently and had one of the worst customer service experiences I’ve ever had. As soon as I walked in, one of the employees openly said, “It’s raining and why are people still coming in, I don’t feel like working.”

Completely unprofessional and uncalled for—if you don’t feel like working, you shouldn’t take it out on the customers. It made the entire visit uncomfortable, and I honestly felt like I was a burden just for placing an order. I came in for a smoothie, not to be treated like an inconvenience.

Management needs to address this type of behavior immediately. I won’t be returning to this location, and I hope others think twice before wasting their time or money here.

Atmosphere: 1

Service: 1

Placed an order through Uber eat and called this place literally six times. That's 6 minutes of the phone constantly ringing and no one bothered to pick up.

Service: 1

I have been placing orders every other day for two months. When I placed my previous order, I received the wrong smoothie. I reported it to the vendor as would any customer. Mind you… I have NEVER had any issues in two months. Today, I placed another order and it took them over a hour to prepare my order. If you have ever been here, it’s never busy. They open at 7:00 AM and I placed my order at 7:07 AM. To have staff members retaliate against your customers is INSANE! Not to mention my smoothie arrived as melted juice. They literally bully their customers. Steer CLEAR!!!

Love love the customer service here. Jacky you rock we ordered smoothies less then precise 3 minutes our drinks were served. Excellent customer service. ?? will come back again and again and again❣️

Atmosphere: 5

Food: 5

Service: 5

Bought am acai bowl and it was okay. Very small size for the price but it hit the spot

Atmosphere: 4

Food: 4

Service: 4

Excellent ?

Made a mobile order for a bowl and a smoothie. Arrived at the store 15 minutes later. It located in the Gaithersburg Square Shopping Mall with a lot of complimentary parking. The self pickup shelves were on the left hand side after walking into the store. The Green Dream Yogurt had all ingredients as expected. The Avocolada was delicious as usual.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sunshine Smoothie, Island Green

guess i’m jonesin… 🤷🏽‍♂️🤣😋🤤

I don't know what happened here but the new crew is slower than CVS...takes at least ten minutes even when you're the only one in the store. I ordered ahead for a reason

Atmosphere: 4

Food: 5

Service: 2